Matomo Analytics (formerly Piwik) vs Pendo.io | TrustRadius

What users are saying about

Score 7.9 out of 10

Based on 44 reviews and ratings

Score 8.5 out of 10

Based on 97 reviews and ratings

Pros

Piwik does a great job of allowing customized campaign tracking to try and hit marketing or funding goals.
The robust plugin architecture allows for a large amount of custom development to track very specific needs. The availability of a REST API also allows you to build in support for Piwik to your in-house applications which can enable developers to track bugs with more precision.
The dashboard structure allows you to create specialized views for specific user roles so that you can give a specific focus to a small subsection of the reported data. This is an excellent way to show non-technical users only the portion of the data they are interested in without getting bogged down into the details.

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Verified User

Engineer in Information Technology

Higher Education Company, 201-500 employees

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High-quality analytics.
Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.

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Jeremy Robinson

Support Community Manager

ConvercentComputer Software, 51-200 employees

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Cons

I wish there were some additional pre-formatted tiles/tabs to choose from
Creating custom data sets for tiles/tabs is not straightforward and there isn't much in the way of explanations on how to do it
I have clicked the "WP-Piwik - SEO" button in setting/statistics but can't seem to get the data to populate. Again, not much in the way of "Help" on the site to assist in figuring it out.

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Marketing Specialist - Marketing Technologist

Critical Business Analysis, IncComputer Software, 11-50 employees

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I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
I'd love for them to expand their integrations with other programs that support product managers.

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Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

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Likelihood to Renew

Matomo Analytics (formerly Piwik) 8.7

Based on 13 answers

Given, that I do not make a decision wherever to buy the product, I think the biggest culprit would be name recognition (that Piwik currently lacks compared to Google Analytics and such). Also, not to put it into negative light, but being "free" raises eyebrows, as being a lesser software

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Sr. Software Developer

NRG EnergyFinancial Services, 201-500 employees

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Pendo.io 9.1

Based on 2 answers

We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.

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Director of Product Experience

Weave EducationEducation Management, 11-50 employees

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Usability

Matomo Analytics (formerly Piwik) 9.0

Based on 3 answers

Piwik succeeds in presenting me (and my associates and my clients...) large amounts of data in a user friendly way. The interface and functionality can easily be customized. While some enhancements do need technical background (API calls by programming language from the webserver or javascript), others are easy to use (goal / event tracking)

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Hendrik Schaper

Inhaber

Schaper SoftwareInformation Technology and Services, 1-10 employees

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Pendo.io 9.4

Based on 4 answers

Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system

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Technical Product Analyst

APS PayrollComputer Software, 51-200 employees

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Support Rating

Matomo Analytics (formerly Piwik) 7.9

Based on 4 answers

The best thing about the Matomo support is that they have a forum which basically you can find the answer to almost all of your questions and most of the time you don't need to contact them regarding your questions and problems but if you need help they will answer in a reasonable time slots.

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Alireza Hassani

Business Intelligence Analyst

Mondia GroupTelecommunications, 201-500 employees

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Pendo.io 5.3

Based on 7 answers

My initial review of Pendo was glowing - as was my experience at the time. Since then Support, which was once a huge Pendo plus, has become a disaster. They've moved away from dedicated CSMs - at least for a segment of accounts - and to a centralized support model.. however, it can take a week for me to get an initial response to a ticket. I've had to escalate darn near every one in recent months, and most never get satisfactorily resolved. Feels like major scaling issues going on at Pendo, and a whole lot of untrained people. And yes, this will make me reconsider renewing at the end of the year.

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VP Product & Customer Experience

KlueComputer Software, 11-50 employees

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Online Training

No score

No answers yet

No answers on this topic

Pendo.io 9.1

Based on 1 answer

The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.

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Director of Product

Fusion Web ClinicComputer Software, 11-50 employees

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Implementation Rating

Matomo Analytics (formerly Piwik) 9.0

Based on 1 answer

Only one hiccup when we were using a beta installation. Other than that, smooth sailing.

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Director of IT & Web Development

Resource Branding & DesignMarketing and Advertising, 1-10 employees

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Pendo.io 9.0

Based on 2 answers

No answer on this topic is available.

Alternatives Considered

With Matomo Analytics you have total control of your platform, whereas with Google Analytics you never know how they'll be using your data. Being an open source platform allows you to build plugins and themes for this great platform. Some of the users have already build some plugins freely available and some are commercial.

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CTO

Maila NetworksComputer & Network Security, 11-50 employees

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Pendo is much simpler than the competition:

WalkMe seems to be very robust for guided walkthroughs, but the UI for both authors and visitors is clunky by comparison to Pendo.
Google Analytics tracks anything and everything... but only if someone else has set it up properly. It's very difficult for someone without direct access to the code to start tracking anything, or to make sense of it once they do. Pendo is lightyears ahead in this regard.

Also Pendo has the very cool capability of allowing you to look backwards in time, and see analytics for the past--even if you hadn't yet set up the specific tags you want to track for that period in the past. (I believe you DO have to have Pendo already installed for that period, but you don't have to have specified everything in advance; you can do that later.)

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Senior UX Researcher

InstructureInformation Technology and Services, 1001-5000 employees

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Return on Investment

We can see the analytics of our web applications and thus having the insight of the systems' behavior.
It helps in improving the performance and scalability of our web application.
It helps us improve the user experience on our sites; seeing the user's activity we can take decisions to make it better.
A cost-effective tool, since it is free.

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Cristian Bodnarasec

Senior Software Development Manager

eSiliconSemiconductors, 501-1000 employees

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95% reduction in required dev resources, freeing them up for more product development
Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.

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Jonathan Slavuter

UX / Product Designer

Conductor, Inc.Internet, 201-500 employees

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Screenshots

See All (13) Matomo Analytics (formerly Piwik) Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Matomo Analytics (formerly Piwik) Editions & Modules

On-premise Edition

Free download (open source)	$0
Content Optimization Bundle	$579²
Growth Bundle	$1,149²
Premium Bundle	$1,499²
Email Support Subscription	$2,090²

per installation

SaaS Edition

Essential	$9¹
Business	$29¹
Enterprise	$199²
Free 30 day trial	$0³

number of pageviews (monthly traffic)
your requirements and monthly traffic
limited to 30 days

Additional Pricing Details

On-premise Edition is free to download and install on your own servers: free download at https://matomo.org/download/ Individual features can be purchased from $19/year: see all features at https://plugins.matomo.org/premium SaaS Edition (Matomo Cloud) starts from $9/month: see transparent pricing at https://matomo.org/pricing

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Pendo.io Editions & Modules

—

Additional Pricing Details

—

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