Maze vs. PlaybookUX

Maze User Testing is great if you're interested in doing user research from the comfort of your own desk. You can easily setup usability tests, surveys, card sorting and tree tests among other things to get a better understanding of how customers use your product. The only limitation at the moment with Maze that I can identify is only being able to do unmoderated tests, so if you'd like to be able to ask follow up questions in the moment, Maze is not the tool for you.

Incentivized

PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too!

Incentivized

• Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders
• Figma integration with user testing software is about as fast as it gets
• The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes.

• They recruited our demographic.
• Customer support was awesome.
• Studies are very easy to set up.

• Sometimes Maze breaks the responsiveness of our product
• Also the analytics is not very useful for us. We do manual walkthrough of products
• Few testers that we hire does not read the instructions very well and will abandon the flow

Incentivized

• With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX.
• It would be nice to have a login location where I can see my available tests.

Maze is easy to use most of the times. It is easy to integrate with Figma, It is easy to find testers worldwide with required filters. Maze gives recorded videos which are helpful in debugging and understanding the problem with flows. A/B testing is easy to add and test. Overall Maze is very easy to use

Incentivized

Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.

Any issues that presented themselves were dealt with in a quick and efficient manner and fully rectified by the knowledgeable team over at Maze.

Incentivized

Very responsive when I had a technical question about a test.

A Lookback is an alternative option if you think Maze User Testing is quite expensive for you, but look back has a different approach to Maze User Testing. Lookback focuses on qualitative usability testing instead of quantitative UserTesting. And also, Maze User Testing has a free option but Lookback doesn't have it, but Lookback has a cheaper option at $19/month than Maze.

Incentivized

Both have different set of unique features and usability.

Incentivized

• Easy to run quant test
• Easy to test with large number of people on production
• Easy to run unmoderated competitor studies

Incentivized

• Quick testing at scale
• Excellent price points

Incentivized