Maze vs. PlaybookUX

Maze

22 Reviews and Ratings

PlaybookUX

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Maze	Score 8.0 out of 10	N/A	Maze is a rapid user testing platform from Maze.design in Paris, designed to give users actionable user insights, in a matter of hours. The vendor states that with it, users can test remotely, autonomously, and collaboratively.	$75 per month
PlaybookUX	Score 8.1 out of 10	Small Businesses (1-50 employees)	PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and…	$0 total

Pricing

Maze

PlaybookUX

Editions & Modules

Professional: $75
per month 3+ seats
Organization: custom pricing

Bring your own customers: $0
total
Unmoderated: $49
per participant
Moderated: $100
per participant (30 minutes)
Moderated: $150
per participant (60 minutes)

Offerings

Pricing Offerings
Maze	PlaybookUX
Free Trial
No	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Maze	PlaybookUX
Top Pros	Pro Top tier Pro User data Pro User testing	Pro User testing Pro Subscription fee Pro Customer support
Top Cons	Minus Long way Minus Load times	Minus Mobile app Minus Download reports

Best Alternatives
	Maze	PlaybookUX
Small Businesses	Smartlook Score 8.5 out of 10	Smartlook Score 8.5 out of 10
Medium-sized Companies	Optimizely Web Experimentation Score 8.7 out of 10	Optimizely Web Experimentation Score 8.7 out of 10
Enterprises	Optimizely Web Experimentation Score 8.7 out of 10	Optimizely Web Experimentation Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Maze	PlaybookUX
Likelihood to Recommend	8.0 (7 ratings)	8.1 (4 ratings)
Usability	- (0 ratings)	9.1 (1 ratings)
Support Rating	10.0 (1 ratings)	9.0 (2 ratings)

User Testimonials
	Maze	PlaybookUX
Likelihood to Recommend	Maze Maze User Testing is great if you're interested in doing user research from the comfort of your own desk. You can easily setup usability tests, surveys, card sorting and tree tests among other things to get a better understanding of how customers use your product. The only limitation at the moment with Maze that I can identify is only being able to do unmoderated tests, so if you'd like to be able to ask follow up questions in the moment, Maze is not the tool for you. Incentivized Milos Danilovic Lead Product Designer Read full review	PlaybookUX PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too! Incentivized Kevin Conroy Chief Product Officer Read full review
Pros	Maze Reporting is top-tier with filtration, heatmaps, user data, and public URLs for stakeholders Figma integration with user testing software is about as fast as it gets The experience for testers is practically seamless going from our site to a Maze. Loads of completed Mazes. Bryce Thompson Lead Experience Designer Read full review	PlaybookUX They recruited our demographic. Customer support was awesome. Studies are very easy to set up. Verified User Anonymous Read full review
Cons	Maze Change/Audit log to understand who is doing what and when Some simpler templates for simpler situations Additional means to take data out into 3rd party products for advanced analytics Incentivized Verified User Anonymous Read full review	PlaybookUX With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX. It would be nice to have a login location where I can see my available tests. Lainie Strange Web Accessibility Specialist/Developer Read full review
Usability	Maze No answers on this topic	PlaybookUX Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes. Verified User Anonymous Read full review
Support Rating	Maze Any issues that presented themselves were dealt with in a quick and efficient manner and fully rectified by the knowledgeable team over at Maze. Incentivized Verified User Anonymous Read full review	PlaybookUX Very responsive when I had a technical question about a test. Lainie Strange Web Accessibility Specialist/Developer Read full review
Alternatives Considered	Maze A Lookback is an alternative option if you think Maze User Testing is quite expensive for you, but look back has a different approach to Maze User Testing. Lookback focuses on qualitative usability testing instead of quantitative UserTesting. And also, Maze User Testing has a free option but Lookback doesn't have it, but Lookback has a cheaper option at $19/month than Maze. Incentivized D Hendrik Mulyana Product Design lead Read full review	PlaybookUX Both have different set of unique features and usability. Incentivized Sanjana Gupta UI Designer Read full review
Return on Investment	Maze Easy to run quant test Easy to test with large number of people on production Easy to run unmoderated competitor studies Incentivized Verified User Anonymous Read full review	PlaybookUX Quick testing at scale Excellent price points Incentivized Kevin Conroy Chief Product Officer Read full review
ScreenShots	Maze Screenshots	PlaybookUX Screenshots