What users are saying about
40 Ratings
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Top Rated
456 Ratings
40 Ratings
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Score 8.9 out of 100

Sprout Social

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Top Rated
456 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Listening/monitoring

    Mention

    Feature Set Not Supported
    N/A
    7.8

    Sprout Social

    78%
    Sprout Social ranks higher in 4/4 features

    Boolean keyword searches

    N/A
    0 Ratings
    7.7
    77%
    38 Ratings

    Filtering out noise/spam

    N/A
    0 Ratings
    7.6
    76%
    42 Ratings

    Sentiment analysis

    N/A
    0 Ratings
    7.6
    76%
    23 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    8.4
    84%
    33 Ratings

    Publishing

    Mention

    Feature Set Not Supported
    N/A
    8.4

    Sprout Social

    84%
    Sprout Social ranks higher in 4/4 features

    Content planning and scheduling

    N/A
    0 Ratings
    9.1
    91%
    56 Ratings

    Audience targeting

    N/A
    0 Ratings
    7.6
    76%
    48 Ratings

    Content optimization

    N/A
    0 Ratings
    8.1
    81%
    49 Ratings

    Workflow management

    N/A
    0 Ratings
    9.0
    90%
    51 Ratings

    Engagement

    Mention

    Feature Set Not Supported
    N/A
    7.9

    Sprout Social

    79%
    Sprout Social ranks higher in 3/3 features

    Automated routing and prioritization

    N/A
    0 Ratings
    7.4
    74%
    25 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    8.6
    86%
    50 Ratings

    Bulk actions

    N/A
    0 Ratings
    7.9
    79%
    45 Ratings

    Marketing

    Mention

    Feature Set Not Supported
    N/A
    6.9

    Sprout Social

    69%
    Sprout Social ranks higher in 4/4 features

    Lead generation

    N/A
    0 Ratings
    6.3
    63%
    31 Ratings

    Content marketing

    N/A
    0 Ratings
    8.1
    81%
    35 Ratings

    Paid media management

    N/A
    0 Ratings
    6.2
    62%
    3 Ratings

    Campaigns and promotions

    N/A
    0 Ratings
    7.2
    72%
    4 Ratings

    Channel coverage/integration

    Mention

    Feature Set Not Supported
    N/A
    8.5

    Sprout Social

    85%
    Sprout Social ranks higher in 7/7 features

    Twitter

    N/A
    0 Ratings
    9.1
    91%
    56 Ratings

    Facebook

    N/A
    0 Ratings
    9.0
    90%
    58 Ratings

    LinkedIn

    N/A
    0 Ratings
    8.1
    81%
    51 Ratings

    Google+

    N/A
    0 Ratings
    9.0
    90%
    21 Ratings

    Instagram

    N/A
    0 Ratings
    7.8
    78%
    48 Ratings

    Pinterest

    N/A
    0 Ratings
    8.5
    85%
    14 Ratings

    YouTube

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Reporting/analytics

    Mention

    Feature Set Not Supported
    N/A
    8.2

    Sprout Social

    82%
    Sprout Social ranks higher in 3/3 features

    Campaign success analytics

    N/A
    0 Ratings
    8.2
    82%
    54 Ratings

    Real-time tracking

    N/A
    0 Ratings
    8.5
    85%
    54 Ratings

    Competitor analysis

    N/A
    0 Ratings
    8.0
    80%
    46 Ratings

    Account management

    Mention

    Feature Set Not Supported
    N/A
    8.4

    Sprout Social

    84%
    Sprout Social ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    8.9
    89%
    54 Ratings

    Mobile access

    N/A
    0 Ratings
    8.0
    80%
    50 Ratings

    Attribute Ratings

    • Mention is rated higher in 3 areas: Likelihood to Recommend, Performance, Support Rating

    Likelihood to Recommend

    9.8

    Mention

    98%
    22 Ratings
    9.0

    Sprout Social

    90%
    113 Ratings

    Likelihood to Renew

    Mention

    N/A
    0 Ratings
    9.0

    Sprout Social

    90%
    62 Ratings

    Usability

    Mention

    N/A
    0 Ratings
    8.9

    Sprout Social

    89%
    41 Ratings

    Availability

    Mention

    N/A
    0 Ratings
    7.7

    Sprout Social

    77%
    16 Ratings

    Performance

    9.2

    Mention

    92%
    6 Ratings
    8.0

    Sprout Social

    80%
    14 Ratings

    Support Rating

    9.3

    Mention

    93%
    16 Ratings
    8.4

    Sprout Social

    84%
    49 Ratings

    Online Training

    Mention

    N/A
    0 Ratings
    7.3

    Sprout Social

    73%
    3 Ratings

    Implementation Rating

    Mention

    N/A
    0 Ratings
    10.0

    Sprout Social

    100%
    21 Ratings

    Ease of integration

    9.4

    Mention

    94%
    3 Ratings

    Sprout Social

    N/A
    0 Ratings

    Vendor post-sale

    Mention

    N/A
    0 Ratings
    9.1

    Sprout Social

    91%
    1 Rating

    Vendor pre-sale

    Mention

    N/A
    0 Ratings
    9.1

    Sprout Social

    91%
    1 Rating

    Likelihood to Recommend

    Mention

    I would ask if they have ever used a software like Mention before, if not, I would totally suggest they start with it. It's easy to use, easy to set up and while it may be confusing at first, it's probably the cheapest and most effective. My suggestion to a new marketer or first-time user of this kind of software would be Mention.
    Read full review

    Sprout Social

    Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
    Read full review

    Pros

    Mention

    • Mention has nice support and implementation function. They will do some of the harder work for you (e.g. refining your alerts).
    • It helps us to easily track and rank influencers, which improves the effectiveness of our Public Relations (PR).
    • You can filter and refine alerts e.g. by language. This is useful if you want to break into new markets.
    Read full review

    Sprout Social

    • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
    • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
    • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
    Read full review

    Cons

    Mention

    • Yes, I just said it is clean and easy to use, but there is always room for improvement in even the most perfect software. I would personally love to see the ability to custom message options a bit more or just customize the look and feel of your dashboard.
    • Bugs. Mention works great 95% of the time. The other 5%, you may run into major crashes or see mentions that you cleared coming back, etc., but nothing that is a deal breaker or unexpected with a tool like this. Worth noting nonetheless!
    • Better plans. This is a small issue, but I wish the lower plans has some basic reporting.
    Read full review

    Sprout Social

    • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
    • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
    • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
    Read full review

    Pricing Details

    Mention

    Starting Price

    $0 per month

    Editions & Modules

    Mention editions and modules pricing
    EditionModules
    Solo$29.001
    Starter$99.002
    CompanyCustom3

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Sprout Social

    Starting Price

    $0 for 30 days

    Editions & Modules

    Sprout Social editions and modules pricing
    EditionModules
    Free TrialFree1
    Standard992
    Professional1493
    Advanced2494

    Footnotes

    1. for 30 days
    2. per user/per month
    3. per user/per month
    4. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Mention

    No answers on this topic

    Sprout Social

    While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
    Read full review

    Usability

    Mention

    No answers on this topic

    Sprout Social

    Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
    Read full review

    Reliability and Availability

    Mention

    No answers on this topic

    Sprout Social

    Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
    Read full review

    Performance

    Mention

    Mention works quickly and its user interface is easy to use. Alerts update regularly and I've never noticed any lag. It integrates with our CRM via Zapier, but this is not something which we use yet. The only thing I would say is that it takes time for Mention to reach its full potential. It only starts to rank influences from when you set up the alert, so it can take a few weeks to build a map of your influencers.
    Read full review

    Sprout Social

    It is quick to post, however you have to refresh the page every time you add a new scheduled item.
    Read full review

    Support Rating

    Mention

    Mention always responded promptly and gave excellent support. Any problem we had with the software, from login trouble to broken features were addressed quickly. There was once a problem with our quota, where we were unable to see results we should have been able to see. We sent an email, and within an hour, the situation was resolved!
    Read full review

    Sprout Social

    Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
    Read full review

    Online Training

    Mention

    No answers on this topic

    Sprout Social

    Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
    Read full review

    Implementation Rating

    Mention

    No answers on this topic

    Sprout Social

    Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
    Read full review

    Alternatives Considered

    Mention

    Currently, there are no other tools available with the features that Mention has possible according to our knowledge and experience. We firmly believe that Mention has placed themselves in a category all of their own. In the ten years, our company has been around. We have yet to come across any other companies like Mention. Pretty sure there may be another company or competition. None like Mention in our opinion are available, however.
    Read full review

    Sprout Social

    I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
    Read full review

    Return on Investment

    Mention

    • Mention has had a positive impact on my business because it gives people the impression that I was following them, even if I might not have been. It makes me appear active on all social media platforms, even if I ONLY look at my mentions each day!
    • Because I have only used the free plan but have benefitted greatly, I would say that my ROI is fantastic!
    • The only negative impact that Mention has is that I do get a daily email in my inbox, and it is one more thing to check. However, it is worth the time.
    Read full review

    Sprout Social

    • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
    • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
    • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
    Read full review

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