Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft 365
Score 8.6 out of 10
N/A
Microsoft 365 (formerly Office 365) is a Microsoft Cloud subscription service that includes Microsoft Office products (Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access). The software can be installed across multiple devices and ensures that users always have the most up-to-date version of the included Office applications.
$5
Per User Per Month
Microsoft Office 2016 (discontinued)
Score 8.5 out of 10
N/A
Microsoft Office 2016 is the familiar suite of Office products including applications such as Word, Excel, and PowerPoint for use on a single PC or Mac. The 2016 is no longer available for sale from Microsoft, and support is at an end since 2020.N/A
Zscaler Internet Access
Score 8.8 out of 10
N/A
Zscaler Internet Access™ (ZIA) is a secure web gateway (SWG), delivering cloud native cyberthreat protection and zero trust access to the internet and SaaS apps.N/A
Pricing
Microsoft 365Microsoft Office 2016 (discontinued)Zscaler Internet Access
Editions & Modules
Business Basic
$5.00
Per User Per Month
Individual
$5.84
*Per Month
Business - Apps
$8.25
Per User Per Month
Enterprise - F3
$10.00
Per User Per Month
Business Standard
$12.50
Per User Per Month
Business Premium
$20.00
Per User Per Month
Enterprise - E3
$32.00
Per User Per Month
Enterprise - E5
$57.00
Per User Per Month
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Microsoft 365Microsoft Office 2016 (discontinued)Zscaler Internet Access
Free Trial
NoNoNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoNoYes
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional Details*When billed annually.
More Pricing Information
Community Pulse
Microsoft 365Microsoft Office 2016 (discontinued)Zscaler Internet Access
Considered Multiple Products
Microsoft 365
Chose Microsoft 365
Microsoft Office 365 is more complete than Microsoft Office 2016. It is cloud-based, and this is a great advantage. Furthermore, now updates and upgrades are automatic and can be scheduled or accepted, really saving time compared to Office 2016.
Chose Microsoft 365
No comparison, we can do more with Microsoft 365 and we are more efficient. The pricing model is very fair. We don't have to worry about updating the software on each machine, the updates are handled by Microsoft directly and the Microsoft 365 programs seem much more stable and …
Chose Microsoft 365
We had been using Microsoft Office for a long time, but moving to Microsoft 365 [(formerly Office 365)] was a game changer because it is a cloud based system. Having the ability to access your email, files, or whatever you need wherever you are from any device is what really …
Chose Microsoft 365
In our company we have both Office 365 and regular Office 2016. We are transitioning more to 365 for the ease of managing the licensing. We don't have to keep license cards or numbers stored anywhere because 365 uses your microsoft login which you are using anyway.
Compared to …
Chose Microsoft 365
We were looking to stay in the Microsoft Office 365 family, so it was either the cloud or a current desktop version. Ultimately the lower startup cost of refreshing all licenses at once, it was decided by the board to go with the new subscription-based Microsoft Office 365. At …
Chose Microsoft 365
Microsoft Office 365 simply drives through the cloud platform allowing to set a huge variety of options that can be set from custom to standard software in a single package or just to set an specific range of options enabled to the end users, and given the chance to the company …
Chose Microsoft 365
Microsoft Office 365 is the easiest to access on the go and is always up to date. It is also affordable given all of the features it offers. Being able to use most of Microsoft's products for one price is convenient and allows our organization to store and sort information over …
Chose Microsoft 365
Having all of the offerings and services in one easy to use administrative interface makes administration of our Microsoft suite of applications much easier. We are not able to get that same integration with separated applications. Gmail is not very intuitive if you're coming …
Chose Microsoft 365
Google Apps made famous real-time collaborative editing in Google Docs. Now that Office 365 offers Word Online, there is no competition. Google Apps have always been "Microsoft Office-Lite" products, giving very basic functionality. With Office Online apps, it's hard not to see …
Microsoft Office 2016 (discontinued)
Chose Microsoft Office 2016 (discontinued)
For certain situations there is a benefit to the "standalone" package of Office 2106, vs. a subscription-based product like Office 365. Especially in the case where there are shared computers, or computers that are used as a kiosk, Microsoft Office 2016 would be one of the few …
Chose Microsoft Office 2016 (discontinued)
We have not tried to use an alternate. Office is the way to go.
Chose Microsoft Office 2016 (discontinued)
Not as robust and feature filled as office 2016. Also missing a mail client like outlook that can be integrated with exchange. have not used any further applications besides this.
Chose Microsoft Office 2016 (discontinued)
Microsoft Office provides the complete package. Everyone else is just a piece to the puzzle. Sure Microsoft Office costs more, but they give you all the software you need to have in one package. I don't want or need to find replacements for 5 different purposes.
Chose Microsoft Office 2016 (discontinued)
Microsoft Office 365 brings the same tools of Office 2016, but renewed. Office 2016 was sold for a one time, up front fee, on the other hand, Microsoft Office 365 is the new way Microsoft wants you to buy Office, you pay a monthly or yearly fee and get access to its latest …
Zscaler Internet Access
Chose Zscaler Internet Access
Zscaler Internet Access ease of use is much simpler
Chose Zscaler Internet Access
We were looking to move away from CheckPoint due to its mediocre performance and support.
Chose Zscaler Internet Access
I have not really had a lot of other interaction as the vetting process set the bar pretty high and with Zscaler, we achieve our goals.
Chose Zscaler Internet Access
Our organization chose Zscaler Internet Access because We liked the features Zscaler Internet Access provided us.
Chose Zscaler Internet Access
Haven't used other SASE/ZTNA platforms
Chose Zscaler Internet Access
In terms of features, Zscaler Internet Access (ZIA) is way ahead.
Chose Zscaler Internet Access
I would say that Zscaler thrives in configurability and ease of use compared to Cisco products
Features
Microsoft 365Microsoft Office 2016 (discontinued)Zscaler Internet Access
Identity Management
Comparison of Identity Management features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Office 2016 (discontinued)
-
Ratings
Zscaler Internet Access
5.0
2 Ratings
56% below category average
Multi-Factor Authentication00 Ratings00 Ratings5.02 Ratings
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Office 2016 (discontinued)
-
Ratings
Zscaler Internet Access
10.0
2 Ratings
10% above category average
Endpoint Detection and Response (EDR)00 Ratings00 Ratings10.02 Ratings
Threat Intelligence
Comparison of Threat Intelligence features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Office 2016 (discontinued)
-
Ratings
Zscaler Internet Access
8.4
137 Ratings
8% above category average
Network Analytics00 Ratings00 Ratings8.3137 Ratings
Threat Recognition00 Ratings00 Ratings8.1134 Ratings
Vulnerability Classification00 Ratings00 Ratings8.3120 Ratings
Automated Alerts and Reporting00 Ratings00 Ratings8.3130 Ratings
Threat Analysis00 Ratings00 Ratings8.7128 Ratings
Threat Intelligence Reporting00 Ratings00 Ratings8.5127 Ratings
Automated Threat Identification00 Ratings00 Ratings8.4124 Ratings
Zero Trust Security
Comparison of Zero Trust Security features of Product A and Product B
Microsoft 365
-
Ratings
Microsoft Office 2016 (discontinued)
-
Ratings
Zscaler Internet Access
8.8
160 Ratings
1% above category average
Continuous Verification00 Ratings00 Ratings8.6147 Ratings
Secure Web Gateways00 Ratings00 Ratings8.9142 Ratings
Network Flow Control00 Ratings00 Ratings8.7132 Ratings
Network Traffic Analysis00 Ratings00 Ratings8.5133 Ratings
Segmentation Leveraging00 Ratings00 Ratings8.0119 Ratings
Admin Access Control00 Ratings00 Ratings9.0141 Ratings
Network Data Encryption00 Ratings00 Ratings8.8129 Ratings
Network Topology Mapping00 Ratings00 Ratings10.02 Ratings
Best Alternatives
Microsoft 365Microsoft Office 2016 (discontinued)Zscaler Internet Access
Small Businesses
Google Workspace
Google Workspace
Score 9.1 out of 10
Google Workspace
Google Workspace
Score 9.1 out of 10
ThreatLocker
ThreatLocker
Score 9.4 out of 10
Medium-sized Companies
Google Workspace
Google Workspace
Score 9.1 out of 10
Google Workspace
Google Workspace
Score 9.1 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.3 out of 10
Enterprises
Microsoft 365 Business Premium
Microsoft 365 Business Premium
Score 8.9 out of 10
Microsoft 365 Business Premium
Microsoft 365 Business Premium
Score 8.9 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.3 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
Microsoft 365Microsoft Office 2016 (discontinued)Zscaler Internet Access
Likelihood to Recommend
8.0
(242 ratings)
7.4
(64 ratings)
8.9
(183 ratings)
Likelihood to Renew
9.5
(6 ratings)
5.0
(3 ratings)
8.0
(4 ratings)
Usability
7.7
(13 ratings)
7.0
(3 ratings)
8.4
(167 ratings)
Availability
-
(0 ratings)
-
(0 ratings)
7.3
(1 ratings)
Performance
-
(0 ratings)
-
(0 ratings)
5.5
(1 ratings)
Support Rating
8.9
(54 ratings)
8.0
(45 ratings)
8.2
(8 ratings)
Online Training
-
(0 ratings)
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
9.0
(2 ratings)
-
(0 ratings)
7.3
(1 ratings)
Configurability
-
(0 ratings)
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
-
(0 ratings)
7.3
(2 ratings)
Vendor pre-sale
-
(0 ratings)
-
(0 ratings)
7.3
(2 ratings)
User Testimonials
Microsoft 365Microsoft Office 2016 (discontinued)Zscaler Internet Access
Likelihood to Recommend
Microsoft
Microsoft 365 would be well suited for medium to large enterprises. This is where there are several hundreds or thousands of people. Since most everyone has used one of the applications the learning curve would be reduced. Another reason would be the ability to implement security measures to prevent access to sensitive data. This could justify the cost of an Enterprise license.
Read full review
Discontinued Products
I'd recommend [Microsoft] Office2016 for any business that has more than a couple of users, as the software is very scalable from just a small business to a large enterprise corporation. I don't know of any case where it might not be appropriate, as even home users and students use the software suite as well.
Read full review
Zscaler
It's best suited for a distributed remote workforce, securing internet access for users from anywhere. Suitable for highly regulated industries, such as banking and Healthcare. Not a good fit for an organisation where most of its legacy is in an on-premises environment. Bandwidth-intensive industries like media/entertainment firms.
Read full review
Pros
Microsoft
  • Chat with teams and the integrations with the other apps, and many more smaller ones, like to-dos, news, and the recent Outlook integration.
  • Easy embedding on SharePoint to broadcast all the content created in the different tools.
  • The office package is still robust with the good things from the past and new additions.
Read full review
Discontinued Products
  • Data manipulation. Excel takes the raw data we receive and allows us to digest it in ways that are useful to our business processes.
  • Communication. Outlook serves as our primary means of communication and setting up appointments.
  • Documentation. Word is the default standard when it comes to using a word processor and we are no different in this regard. Nearly every user has to use the application on a regular basis in order to accomplish their work.
Read full review
Zscaler
  • Single Pane of Glass Management - Everything is very easy to access and monitor the entire environment from an internet security perspective.
  • Install Flexibility - We can and do install Zscaler Internet Access on both our client devices as well as our SD-WAN appliances and servers. This allows us to control internet security even on devices without an agent in our networks.
Read full review
Cons
Microsoft
  • Forms lack comprehensive features and parameters for detailed questioning for example cannot be directly linked with Power BI
  • Outlook email filters are not handy to use and require more detailing in terms of location past emails
  • Teams requires substantially large amounts of system resources which could be finetuned
Read full review
Discontinued Products
  • Office 2016 professional edition can be priced for a single user license, it would be nice to see a drop in the pricing.
  • Office 2016 home edition is a better price but does not include outlook 2016, so it is not a good fit for the workplace environments.
  • Office 2016 can run slowly on older systems, so you need to make sure you have a machine that is 4 years old or less for it to run smoothly.
Read full review
Zscaler
  • The logs feel kind of lack luster
  • When issues are arising with SSL Inspection, logs show everything working despite end user experience
  • Could use some kind of global find functionality or something that would allow you to search the entire configuration for matching URLs and the like
Read full review
Likelihood to Renew
Microsoft
So far the Microsoft 365 platform provides features and tools that can cater to 100% of present organizations needs considering both technical and business necessities, however most features are not been effectively utilised at present. The current featureset is able to cover for most of the future needs of the business and technical functions.
Read full review
Discontinued Products
We believe that office 2016 offers the best value when it comes to features included out of the box. The software is used in its entirety by our organization and is easily supported by our staff of IT technicians. Users find this software to be easy to learn and easy to use with minimal learning curve.
Read full review
Zscaler
While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:
Key Gaps:
1. Advanced Threat Costs:
ZIA’s add-ons (e.g., Advanced DLP, Sandboxing) incur 35%+ cost premiums – straining budgets as transaction volumes (UPI/iMobile) grow 50% YoY.
2. API Banking Scalability:
ZIA’s API rate limits throttle real-time policy sync during UPI peaks (10K+ TPS), forcing workarounds for finacle integrations.
3. RBI Future-Proofing:
Limited native support for upcoming digital rupee (CBDC) security rules requires custom development, increasing compliance overhead.
Read full review
Usability
Microsoft
Microsoft 365 is the gold standard for performing project tasks in a professional environment, enabling the quick transfer and exchange of files and ideas for team members who work locally and remotely. Its suite of tools is familiar and has evolved to being cloud based, allowing for files to be updated in real time from near and far.
Read full review
Discontinued Products
It's fairly easy to use, but the automatic formatting or capturing of formatting when pasting is wonky - especially when there are outlines or other bullets/numbered lists. Fixing and sizing up tables can be annoying, and there are sometimes formatting issues that we just absolutely cannot fix for some reason
Read full review
Zscaler
The application is easy to install and configure on all Windows devices. To troubleshoot any internet issue, we can easily collect all the relevant logs from Zscaler and check the exact issue. The only problem is with the uninstall, as a dedicated crew needs to provide the password.
Read full review
Reliability and Availability
Microsoft
To-date Microsoft 365 platform has offered an amazing uptime and availability percentage per year compared to all other products which provide the stability and overall business resilience of their ecosystem which is a great relief for information technology service entitites which heavy rely on Microsoft offerings as a whole to redeliver their own custom products
Read full review
Discontinued Products
No answers on this topic
Zscaler
No answers on this topic
Performance
Microsoft
The Microsoft 365 tools expects and demands a substantial amount of system resources to operate at optimal level and even more when integrated with other applications which is a downside, however given that external supporting tech factors such as fibre/broadband speed bandwidth, high speed RAM and ample storage resources are allocated the tools work error free providing robust communication
Read full review
Discontinued Products
No answers on this topic
Zscaler
There are often performance issues reported
Read full review
Support Rating
Microsoft
Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
Read full review
Discontinued Products
I am an MS feedback hub participant and they certainly don't pay enough attention to several bugs several people raise it in the portal. For the enterprise, it seems to me based on my prior experience that yes, they have a dedicated team to support operations. For mid to small companies or single users, it has been a struggle. So, you are pretty much with MS Blogs and others.
Read full review
Zscaler
Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise
Read full review
In-Person Training
Microsoft
The resellers involved with selling Microsoft products are reluctant to provide in person specialist trainings to consumers due to the fact of costs of economies of scale and is not provided free of charge most of the time. In Person trainings needs to be agreed to at the initiation of projects and implementations for better ROI.
Read full review
Discontinued Products
No answers on this topic
Zscaler
No answers on this topic
Online Training
Microsoft
The standard training offered with 3rd part resellers are fairly standard and covers the basic workability however the trainings needs to be specifically customised according to unique requirements of the organizations. for example an MSP would need to master specific communications verticals within Microsoft 365 whereas and online store using Microsoft 365 would needs to master a different set of tools within the suite to get the best ROI post implementation.
Read full review
Discontinued Products
No answers on this topic
Zscaler
No answers on this topic
Implementation Rating
Microsoft
The Microsoft support partners are more than capable of handling implementations and dealing with unprecedented errors during the implementations. Not part of the implementation though the setup was done with minimum misconfigurations which is evident with present live setup which works fine without any bugs and gaps at present context.
Read full review
Discontinued Products
No answers on this topic
Zscaler
No answers on this topic
Alternatives Considered
Microsoft
Typically I prefer working with companies with Microsoft 365 as their main tool because they're usually a fast growing company with a global presence. I like using it for work because it's easy to collaborate, share, review, comment, reply in any of the tools. The mobile app for Outlook and Teams are lifesavers when we're constantly traveling and you can join meetings on the mobile Teams to never miss a beat.
Read full review
Discontinued Products
We use Microsoft Office 2016 because at the time it was the best tool for us, but now with full attention to cloud products, we may be thinking of migrating our solution to a cloud service.
Read full review
Zscaler
Zscaler Intenet Access outperformed the competition due to its lightning-fast policy delivery and cross-compatibility. It is easy to track employee usage and block unnecessary websites, reducing company internet usage. Zscalar installed on every system increases cloud-based software bandwidth, decreasing user turnaround time and increasing efficiency.
Read full review
Contract Terms and Pricing Model
Microsoft
Microsoft pricing is not very expensive and yet not very cheap as well, and it hovers in between the baseline. The charges are mostly based on the tier level partners who charge based on their individual reputation in the market. Power negotiation will lead to cost effective and attractive pricing
Read full review
Discontinued Products
No answers on this topic
Zscaler
No answers on this topic
Scalability
Microsoft
Multiple tools within the same platform have been deployed successfully within different functional technical and non technical teams such as Devops, SOC, NOC, Shared services, Managed services, Global Information technology, Cloud operations, Finance, Administration, human resources and all these teams collaborate while maintaining central uniformity in terms of global standards who are dispersed in different geographical locations with ease
Read full review
Discontinued Products
No answers on this topic
Zscaler
No answers on this topic
Professional Services
Microsoft
Have not directly obtained professional services from Microsoft but rather obtained specialized services such as implementations and configurations, setting up and integration support with Microsoft authorized suppliers, 3rd parties, and resellers, which has been a pleasant experience. Again the level of delivery quality on professional services is based on the level of hands on exposure of the 3rd party
Read full review
Discontinued Products
No answers on this topic
Zscaler
No answers on this topic
Return on Investment
Microsoft
  • We have a lot of nonprofit users, so they have a good ROI.
  • I like the constant updates without having to purchase the software repeatedly.
  • I used to purchase each Office (insert year here) often, so the software was up to date and had the newest options and connectors. I think my return on investment would have been much better if Microsoft had updated those versions to keep them current; after all, we did pay for them.
  • Microsoft 365's offering a monthly fee or a discount for a year helps, and you can look at it as a free backup if you have everything set to back up to One Drive. (Cloud-based document filing you can access anywhere ( with an internet connection)—you Can't beat that!)
Read full review
Discontinued Products
  • Microsoft Office 2016 saves me a lot of time daily. I have functions and macros set up that calculate and show me a lot of things just from a couple of my inputs. This would take full days sometimes if not for that.
  • Apart from time, it saves me money, I manage data in Excel, I don't have to buy software specifically for that.
  • Sooner or later my company will have to switch to new edition, which will hurt revenues because of a subscription model.
Read full review
Zscaler
  • Has allowed us to remove other products that were suboptimal
  • Saved us money overall by stacking it with other Zscaler products
  • Created a more secure work environment for our users through intelligent internet policies that are not needlessly restrictive while still maintaining security best practices
Read full review
ScreenShots

Zscaler Internet Access Screenshots

Screenshot of an overview of Zscaler Internet Access (ZIA), a cloud native security service edge (SSE) solution that builds on a decade of secure web gateway leadership. Offered as a scalable SaaS platform through Zscaler's security cloud, it replaces legacy network security solutions, preventing advanced attacks and data loss with a comprehensive zero trust approach. ZIA is integrated into the Zscaler Zero Trust Exchange™ to provide superior defense-in-depth, secure connectivity, end user experience, and administrative visibility and control.