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Microsoft 365 - Best Features and Best Value
June 14, 2021

Microsoft 365 - Best Features and Best Value

Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft 365 (formerly Office 365)

We currently use Microsoft 365 [(formerly Office 365)] with enterprise licenses that provide the office suite and Exchange, OneDrive, SharePoint and Microsoft Teams. We have used Teams to replace our legacy chat program about a year ago, and it has been a very positive experience. We no longer have to manage the Office licenses for over 400 users, and can have add-ons if needed, like Microsoft Defender or Audio Conferencing. We also utilize SharePoint and OneDrive for remote file sharing and collaboration when you can't use VPN to get connected to our network or file shares. This provides the security we require along with the ability to work anywhere an d have access to what you need. The [ability] for Microsoft 365 to integrate into our Identity management is also a big win for security along with password replication from our on premise AD environment. Azure AD Connect provides that framework for us to grow on.
  • Email
  • Team collaboration
  • Identity management
  • Less frequent admin portal changes
  • Health that is directly related to my organization
  • Licensing clarity
  • Security
  • Function of online apps
  • Cost
  • Positively reducing capital expenses
  • Positive by long term subscription model providing the latest updates automatically
We have not used any other product as there is none that offer the same features and compatibility along with the end users skillset to use the office products.

Do you think Microsoft 365 delivers good value for the price?

Yes

Are you happy with Microsoft 365's feature set?

Yes

Did Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Microsoft 365 go as expected?

Yes

Would you buy Microsoft 365 again?

Yes

Exchange online is a great way for any company to transition to Microsoft 365 [(formerly Office 365)]. Identity management is also nice for login and managing security to applications and data. Providing the office suite with enterprise licenses is another way for a company to realize cost savings by eliminating the Office full purchase to a subscription based license. This allow for a lower capital expense and moves to operational expenses.

Microsoft 365 (formerly Office 365) Support

Over the past 8 years of using Microsoft 365, I have noticed that they change vendors often. This always leads to a poor experience in the beginning, then levels out after some time for the company to get things worked out. As a customer, it is really frustrating because I don't have time when something isn't working to have them "look into my issue" and get back with me. They have even closed a ticket I specifically told them to keep open. Your applications are only as good as the support.
ProsCons
Problems get solved
Kept well informed
Poor followup
Less knowledgeable
Escalation required
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No, because I have prior experience with paid support with Microsoft and every time they never provide a resolution. Why would a premium support be any different, and I am not paying for that type of service. Happy with the standard support that comes with the licenses. Other issues, I rely on peers and forums for support.
They have gone above and beyond for an issue that could only be fixed using powershell, and the engineer provided the commands that resolved the issue. I still monitor the engineers' Blog for helpful insights in the SysAdmin realm.