Microsoft 365 - Best Features and Best Value

We currently use Microsoft 365 [(formerly Office 365)] with enterprise licenses that provide the office suite and Exchange, OneDrive, SharePoint and Microsoft Teams. We have used Teams to replace our legacy chat program about a year ago, and it has been a very positive experience. We no longer have to manage the Office licenses for over 400 users, and can have add-ons if needed, like Microsoft Defender or Audio Conferencing. We also utilize SharePoint and OneDrive for remote file sharing and collaboration when you can't use VPN to get connected to our network or file shares. This provides the security we require along with the ability to work anywhere an d have access to what you need. The [ability] for Microsoft 365 to integrate into our Identity management is also a big win for security along with password replication from our on premise AD environment. Azure AD Connect provides that framework for us to grow on.

No, because I have prior experience with paid support with Microsoft and every time they never provide a resolution. Why would a premium support be any different, and I am not paying for that type of service. Happy with the standard support that comes with the licenses. Other issues, I rely on peers and forums for support.

They have gone above and beyond for an issue that could only be fixed using powershell, and the engineer provided the commands that resolved the issue. I still monitor the engineers' Blog for helpful insights in the SysAdmin realm.