What users are saying about
Top Rated
286 Ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
Top Rated
286 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Microsoft Power Automate

Microsoft Flow is highly effective to those individualized work environments for those who have the flexibility to customize their processes. While the O365 suite is often available as a whole, in some environments such as campus life or education areas I could see this being less effective. This product is definitely geared for the office/business enterprise environment.
Jesse Bickel, MS - PMP | TrustRadius Reviewer

Zapier

I would definitely recommend trying Zapier out because there aren't very similar options on the market and the free version lets you experiment with most features. Once you've tried it, I recommend upgrading to a paid version if you want to use it professionally because it's the only way you will have access to support,multi-step Zaps, and integrations that run in pseudo-real-time. Zapier is a service that's intended for users with any background and it works with a wide array of popular applications, so any organization using the web as part of their workflow will benefit from adopting it.
Juan Carlos Molina Castejón | TrustRadius Reviewer

Feature Rating Comparison

Cloud Data Integration

Microsoft Power Automate
Zapier
8.5
Pre-built connectors
Microsoft Power Automate
Zapier
9.0
Connector modification
Microsoft Power Automate
Zapier
8.7
Support for real-time and batch integration
Microsoft Power Automate
Zapier
8.1
Data quality services
Microsoft Power Automate
Zapier
8.5
Data security features
Microsoft Power Automate
Zapier
8.1
Monitoring console
Microsoft Power Automate
Zapier
8.5

Pros

Microsoft Power Automate

  • Approval workflows, it makes getting approvals in a succinct order very easy and Flow does this in spades
  • Starting a workflow based on a certain "trigger" . Having workflows start when you want them to is far and away one Microsoft Flow's strengths.
  • Allthe different outside services you can interface with. It really is a impressive list. From Dropbox to Wunderlist, really amazing
Anonymous | TrustRadius Reviewer

Zapier

  • Zaps are incredibly straightforward to make and test.
  • Support in a 1:1 way, in addition to great documentation, even for free users.
  • With a fine point on it - they make something that seems difficult into something that isn't just easy, it's delightfully easy.
Jeff Bramhall | TrustRadius Reviewer

Cons

Microsoft Power Automate

  • The initial set-up process of this is a little confusing and challenging.
  • The 3rd party add-on connectivity is a bit complex.
Aruna Bandara | TrustRadius Reviewer

Zapier

  • Not all tools are on the platform...but that is not necessarily their issue.
  • Some of the triggers and hooks are limiting...I don't have full access to all of the ways to get the data out of systems as I hoped.
  • Sometimes it is hard to keep track of the different connected systems.
Bart Caylor | TrustRadius Reviewer

Usability

Microsoft Power Automate

No score
No answers yet
No answers on this topic

Zapier

Zapier 7.2
Based on 4 answers
Overall the system is very well thought out and organized. The issues that I run into are likely the result of supporting connections to so many different systems and are generally easily worked through. But it worth being aware of if you are hoping to have non-technical people creating business critical connections between systems.
Kyle Crocker | TrustRadius Reviewer

Support Rating

Microsoft Power Automate

Microsoft Power Automate 6.0
Based on 5 answers
So Microsoft Flow support for its general troubleshooting or correcting issues is excellent. But to my knowledge, Microsoft Flow itself does not have service providers, even though they offer templates on their online app. I have found myself many times trying to complete individual actions that have no known template or even forum example. Every business is unique, and Microsoft does an excellent job of providing versatile yet straightforward systems. Microsoft Flow is definitely on the more advanced side of things. Having support or being able to purchase superior service (on building personalized flows) would be great.
Matthew Smith | TrustRadius Reviewer

Zapier

Zapier 8.6
Based on 9 answers
Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
David Hoffman | TrustRadius Reviewer

Alternatives Considered

Microsoft Power Automate

We thought of Zapier on the other hand, but what made us to chose Flow is mainly its seamless connectivity with Microsoft products and all the existing relationship what we had with Microsoft.
Anonymous | TrustRadius Reviewer

Zapier

Microsoft Flow and Automate IO were both alternatives we looked into but fell short of our requirements. From a pricing and ease of use standpoint Automate IO definitely fit the bill but didn't integrate with Salesmate so that was a bust. As for Microsoft Flow it's also an excellent alternative and a very stable platform however it only offers a select amount of integrations ultimately pushing me to go with Zapier
Matthew Gehrman | TrustRadius Reviewer

Return on Investment

Microsoft Power Automate

  • It has pushed some degree of user support to the users who are closest to their own processes, and has allowed the burden of support to shift from ONLY IT to business groups for us.
  • There is a better chance for us to get support with a Microsoft product internally than anything else (Nintex, Oracle, SAP, etc...) because of our license agreement.
  • Time will tell how well Flow allows us to re-create the environment we had with on-prem Nintex and SharePoint 2016. It appears that it could, but it is too early to tell how easy adoption of a slightly more technically complex tool will be for our operating company, sister operating companies, and parent company.
Chris Carpenter | TrustRadius Reviewer

Zapier

  • We don't have exact numbers but our process efficiency gains have been massive since we started using it three years ago. Instead of working on admin, we're able to spend more time on optimising processes so that Zapier has been crucial for giving us the tools and capacity to continuously improve.
Malcolm Colman-Shearer | TrustRadius Reviewer

Pricing Details

Microsoft Power Automate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zapier

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Microsoft Power Automate
8.3
Zapier
9.3

Usability

Microsoft Power Automate
Zapier
7.2

Support Rating

Microsoft Power Automate
6.0
Zapier
8.6

Add comparison