What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3747 Ratings
Microsoft Teams
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3747 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 3747 reviews and ratings
MURAL
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
140 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 140 reviews and ratings
Feature Set Ratings
Project Management
7.9
Microsoft Teams
79%
MURAL
Feature Set Not Supported
N/A
Microsoft Teams ranks higher in 7/7 features
Microsoft Teams ranks higher in 7/7 features
Task Management
8.1
81%
112 Ratings
N/A
0 Ratings
Gantt Charts
7.2
72%
57 Ratings
N/A
0 Ratings
Scheduling
8.7
87%
123 Ratings
N/A
0 Ratings
Workflow Automation
7.6
76%
77 Ratings
N/A
0 Ratings
Mobile Access
8.8
88%
143 Ratings
N/A
0 Ratings
Search
7.7
77%
131 Ratings
N/A
0 Ratings
Visual planning tools
7.3
73%
92 Ratings
N/A
0 Ratings
Communication
8.3
Microsoft Teams
83%
MURAL
Feature Set Not Supported
N/A
Microsoft Teams ranks higher in 8/8 features
Microsoft Teams ranks higher in 8/8 features
Chat
9.2
92%
157 Ratings
N/A
0 Ratings
Notifications
8.6
86%
155 Ratings
N/A
0 Ratings
Discussions
8.9
89%
146 Ratings
N/A
0 Ratings
Surveys
7.5
75%
80 Ratings
N/A
0 Ratings
Internal knowledgebase
7.6
76%
92 Ratings
N/A
0 Ratings
Integrates with GoToMeeting
8.0
80%
44 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts
7.3
73%
40 Ratings
N/A
0 Ratings
Integrates with Outlook
9.1
91%
138 Ratings
N/A
0 Ratings
File Sharing & Management
8.1
Microsoft Teams
81%
MURAL
Feature Set Not Supported
N/A
Microsoft Teams ranks higher in 8/8 features
Microsoft Teams ranks higher in 8/8 features
Versioning
8.1
81%
100 Ratings
N/A
0 Ratings
Video files
8.0
80%
124 Ratings
N/A
0 Ratings
Audio files
8.1
81%
125 Ratings
N/A
0 Ratings
Document collaboration
8.5
85%
134 Ratings
N/A
0 Ratings
Access control
8.2
82%
120 Ratings
N/A
0 Ratings
Advanced security features
8.1
81%
94 Ratings
N/A
0 Ratings
Integrates with Google Drive
7.6
76%
47 Ratings
N/A
0 Ratings
Device sync
8.3
83%
97 Ratings
N/A
0 Ratings
Attribute Ratings
- MURAL is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.5
Microsoft Teams
85%
237 Ratings
9.2
MURAL
92%
17 Ratings
Likelihood to Renew
9.6
Microsoft Teams
96%
7 Ratings
MURAL
N/A
0 Ratings
Usability
8.1
Microsoft Teams
81%
54 Ratings
MURAL
N/A
0 Ratings
Support Rating
7.9
Microsoft Teams
79%
196 Ratings
9.0
MURAL
90%
1 Rating
Implementation Rating
10.0
Microsoft Teams
100%
1 Rating
MURAL
N/A
0 Ratings
Contract Terms and Pricing Model
5.7
Microsoft Teams
57%
7 Ratings
MURAL
N/A
0 Ratings
Professional Services
6.3
Microsoft Teams
63%
7 Ratings
MURAL
N/A
0 Ratings
Likelihood to Recommend
Microsoft Teams
Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
Associate Creative Director
Franklin EnergyUtilities, 1001-5000 employees
MURAL
Mural is well suited for collaborative work where there isn't high complexity in the job that needs to be done, like drafting simple diagrams or journeys without too much information. Since the items and icons available don't allow a more dinamic or creative approach, Mural is better for day to day activities that don't require high impact presentations.

Verified User
Analyst in Product Management
Insurance Company, 1001-5000 employeesPros
Microsoft Teams
- Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
- The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
- An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Director of Product Marketing
Passare, Inc.Insurance, 201-500 employees
MURAL
- Ability to follow other users' cursors makes it easy for a group to understand what a particular person is explaining
- Drag-and-drop components for ease of use
- Quick and easy way to provide access to internal/external users as MURAL (formerly Mural.ly) is a SaaS product
Business Analyst
ThoughtWorksInformation Technology & Services, 5001-10,000 employees
Cons
Microsoft Teams
- Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
- Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
- There is a limit to PIN 15 chats a favourites. This count should be increased.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
MURAL
- It'd be nice that the zoom regulation could be easier to manage
- The advanced features are a little bit easy to adopt. Why not adding some agile trainings, or some other tools to facilitate their adoption
- A faster and easier way to Integrate with ms office

Verified User
Program Manager in Information Technology
Information Technology & Services Company, 10,001+ employeesPricing Details
Microsoft Teams
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$5 per month
Microsoft Teams Editions & Modules
Edition
Free | $0.001 |
---|---|
Microsoft 365 Business Basic | $5.001 |
Microsoft 365 Business Standard | $12.501 |
Office 365 E3 | $20.001 |
- per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.MURAL
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
MURAL Editions & Modules
Edition
Starter | $121 |
---|---|
Plus | $201 |
Enterprise | Contact sales team |
- per month
- none
Additional Pricing Details
Plans are billed annually.Likelihood to Renew
Microsoft Teams
Microsoft Teams 9.6
Based on 7 answers
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Co-founder, Managing Director
PrograMetrixMarketing & Advertising, 11-50 employees
MURAL
No score
No answers yet
No answers on this topic
Usability
Microsoft Teams
Microsoft Teams 8.1
Based on 54 answers
The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.

Verified User
Engineer in Engineering
Civil Engineering Company, 1-10 employeesMURAL
No score
No answers yet
No answers on this topic
Support Rating
Microsoft Teams
Microsoft Teams 7.9
Based on 196 answers
I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
System Engineer
InfosysInformation Technology & Services, 10,001+ employees
MURAL
MURAL 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Implementation Rating
Microsoft Teams
Microsoft Teams 10.0
Based on 1 answer
I find everything I need for my day-to-day work.
Staff Engineer
QualcommTelecommunications, 10,001+ employees
MURAL
No score
No answers yet
No answers on this topic
Alternatives Considered
Microsoft Teams
I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.

Verified User
Professional in Marketing
Glass, Ceramics & Concrete Company, 10,001+ employeesMURAL
Mural was easier to use and share compared with Whiteboard. Whiteboard's functionality is limited. It is also integrated into Teams in an odd way that makes it difficult for team members to refer to old whiteboards. Mural as a stand alone web app is better.
Landscape Architect
SmithGroupArchitecture & Planning, 1001-5000 employees
Contract Terms and Pricing Model
Microsoft Teams
Microsoft Teams 5.7
Based on 7 answers
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.

Verified User
Director in Information Technology
Transportation/Trucking/Railroad Company, 10,001+ employeesMURAL
No score
No answers yet
No answers on this topic
Professional Services
Microsoft Teams
Microsoft Teams 6.3
Based on 7 answers
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Business Development Specialist
Desh AI TechInformation Technology & Services, 51-200 employees
MURAL
No score
No answers yet
No answers on this topic
Return on Investment
Microsoft Teams
- I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
- It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
- It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

Verified User
Analyst in Information Technology
Hospital & Health Care Company, 10,001+ employeesMURAL
- It has greatly increased the productivity of the team which in turn increase the productivity of the whole organization
- MURAL definitely has hands in increasing the business for the organization by increasing productivity.
- MURAL has greatly helped in personal growth as well since it boost ideas while brainstorming.
Senior Software Engineer
CloudwerxComputer Software, 51-200 employees