What users are saying about
Microsoft Teams
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Top Rated
1037 Ratings
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Based on 1037 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 9 reviews and ratings
Likelihood to Recommend
Microsoft Teams
Well Suited: Microsoft Teams is well suited if you have to rigorously collaborate with 10 or more colleagues on a daily basis and even share files, calls and calendars. If you are working in a team and almost every time has to rely or need somebody's advice on the work you are doing, then Microsoft Teams will work as bliss for you and you would love the experience throughout.Not Suited: If your Internet connection with low bandwidths and also having computer systems which are not very great at configurations, I would not recommend this piece to software to you. This can make you feel annoyed and at the same time, miserable if you are not able to connect with right people on right time and in turn working on such a slow pace, which otherwise would have been quite fast on light-weight tool.

Verified User
Engineer in Information Technology
Computer Software Company, 1001-5000 employeesMURAL (formerly Mural.ly)
It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Feature Rating Comparison
Project Management
Microsoft Teams
7.3
MURAL (formerly Mural.ly)
—
Task Management
Microsoft Teams
7.4
MURAL (formerly Mural.ly)
—
Gantt Charts
Microsoft Teams
6.4
MURAL (formerly Mural.ly)
—
Scheduling
Microsoft Teams
7.6
MURAL (formerly Mural.ly)
—
Workflow Automation
Microsoft Teams
6.5
MURAL (formerly Mural.ly)
—
Mobile Access
Microsoft Teams
8.6
MURAL (formerly Mural.ly)
—
Search
Microsoft Teams
7.9
MURAL (formerly Mural.ly)
—
Visual planning tools
Microsoft Teams
6.4
MURAL (formerly Mural.ly)
—
Communication
Microsoft Teams
7.7
MURAL (formerly Mural.ly)
—
Chat
Microsoft Teams
8.6
MURAL (formerly Mural.ly)
—
Notifications
Microsoft Teams
7.9
MURAL (formerly Mural.ly)
—
Discussions
Microsoft Teams
8.4
MURAL (formerly Mural.ly)
—
Surveys
Microsoft Teams
7.2
MURAL (formerly Mural.ly)
—
Internal knowledgebase
Microsoft Teams
6.7
MURAL (formerly Mural.ly)
—
Integrates with GoToMeeting
Microsoft Teams
7.6
MURAL (formerly Mural.ly)
—
Integrates with Gmail and Google Hangouts
Microsoft Teams
6.5
MURAL (formerly Mural.ly)
—
Integrates with Outlook
Microsoft Teams
9.0
MURAL (formerly Mural.ly)
—
File Sharing & Management
Microsoft Teams
8.1
MURAL (formerly Mural.ly)
—
Versioning
Microsoft Teams
8.1
MURAL (formerly Mural.ly)
—
Video files
Microsoft Teams
8.2
MURAL (formerly Mural.ly)
—
Audio files
Microsoft Teams
8.2
MURAL (formerly Mural.ly)
—
Document collaboration
Microsoft Teams
8.2
MURAL (formerly Mural.ly)
—
Access control
Microsoft Teams
8.1
MURAL (formerly Mural.ly)
—
Advanced security features
Microsoft Teams
8.3
MURAL (formerly Mural.ly)
—
Integrates with Google Drive
Microsoft Teams
7.4
MURAL (formerly Mural.ly)
—
Device sync
Microsoft Teams
8.6
MURAL (formerly Mural.ly)
—
Pros
Microsoft Teams
- It allows all of the documents for a project to be stored on the cloud and updated in real time, instead of on a network drive where changes are more difficult to track.
- It allows teams to keep their communication and project files centralized, instead of in disparate places.

Verified User
Professional in Product Management
E-Learning Company, 501-1000 employeesMURAL (formerly Mural.ly)
- It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
- It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
- It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Cons
Microsoft Teams
- A taskbar widget that allows replies from right clicking the taskbar icon.
- more GIF engines beyond GIPHY, or a native GIPHY interface complete with mood categories.
- Recent Chats column collapsible to bubbles with initial before disappearing when narrowing the window, similar to Apple iMessage on Mac software.

Verified User
Professional in Finance and Accounting
Accounting Company, 51-200 employeesMURAL (formerly Mural.ly)
- The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
- Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Likelihood to Renew
Microsoft Teams
Microsoft Teams 10.0
Based on 2 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.

Verified User
Technician in Information Technology
Construction Company, 51-200 employeesMURAL (formerly Mural.ly)
No score
No answers yet
No answers on this topic
Usability
Microsoft Teams
Microsoft Teams 7.3
Based on 29 answers
The user interface is pretty clean. There is a lot of power to it, but it doesn't take long to to get up and running. It is a bit overwhelming the first time you come at it, especially if you're mainly thinking of it as a replacement of Skype for Business instant messaging. It does that great, along with the other features Skype has, such as video/audio calls and meetings, along with screensharing. But it can do so much more. As you get more and more familiar with the tool, it's fairly straightforward to add additional functionality, like document storage, wiki collaboration, and Planner integration, among other things.

Verified User
Engineer in Information Technology
Food & Beverages Company, 51-200 employeesMURAL (formerly Mural.ly)
No score
No answers yet
No answers on this topic
Support Rating
Microsoft Teams
Microsoft Teams 7.7
Based on 124 answers
Microsoft Teams has a good support and an easy system to find answers. There are also tutorials available for learning the basics of the program which is very helpful. Being able to use the program on computers, tablets and mobile devices is very helpful. The whole Outlook 360 package has a good support network which makes integrating new programs into the office easier
Environmental Specialist II
Carnow Conibear & Assoc., Ltd.Environmental Services, 11-50 employees
MURAL (formerly Mural.ly)
MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Alternatives Considered
Microsoft Teams
Personally I'm not a fan of applications that try to do everything. I prefer software that are dedicated to one topic, for instance Adobe PhotoShop is a vast and complex solution for editing images.I think Teams offers comparable quality in terms of audio, video and text chat to software like Skype or Zoom. However, when compared to Jira for planning and Confluence for documentation, Teams doesn't even compete.

Verified User
Account Manager in Customer Service
Computer Games Company, 10,001+ employeesMURAL (formerly Mural.ly)
No answers on this topic
Return on Investment
Microsoft Teams
- Strong ROI- simple to use, makes inter-office communication simple.
- Like the ease of use/layout of the iPhone app.
- Great for video calling, screen shares, audio quality is great - saves time and hassle that can be found with many meeting software services.

Verified User
Employee in Sales
Computer Software Company, 201-500 employeesMURAL (formerly Mural.ly)
- Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Pricing Details
Microsoft Teams
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Microsoft Teams Editions & Modules
Edition
Free | $0.001 |
---|---|
Microsoft 365 Business Basic | $5.001 |
Microsoft 365 Business Standard | $12.501 |
Office 365 E3 | $20.001 |
- Per Month
Additional Pricing Details
Discounts are available for non profit organizations.MURAL (formerly Mural.ly)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
MURAL (formerly Mural.ly) Editions & Modules
Edition
Starter | $121 |
---|---|
Plus | $201 |
Enterprise | Contact sales team |
- per month