Likelihood to Recommend Miro is perfect if you need to either present an idea, or workshop ways of getting to alignment. It's pretty magic for all of that. Miro is less perfect than
FigJam if you're just interrogating a
Figma UI and you want to make direct edits.
Read full review We use it for both support and project management alike. It's not as bloated or indeed as expensive as
Jira , so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as
Jira does.
The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg.
Redmine ) and enterprise (eg. Remedy).
It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.
Read full review Pros Exceptional templates help me get started quickly with almost any type of whiteboarding, creating consistency where needed and extreme variety when also needed. Having multiple active users on the same board happens so smoothly. It's easy to get people on the board and updating objects simultaneously without weird conflicts is amazing. The amount of objects & tools Miro provides allows us to create very specific and detailed artifacts. Read full review Orginaization Aesthetics Utility Read full review Cons Sometimes the text inside sticky notes is very small, it's hard to read. It would be great to preserve the board layout and functionality when offline, such as when taking a flight. Load the board before the flight, keep working during the flight, then update it when the connection gets restored, instead of losing sync and functionality when internet connectivity is not available. It would be helpful to denote progress on a board with some sort of recommended flow. Instead of having to depend on the user adding new inputs to the right of previous work, if Miro detects inputs to the board happening to the left or above existing work, ask if you'd like to add it to the right. Also, it could be that you could replay a "video" or animation of the board (zoomed out) showing the order in which content has been added to the board over time. Read full review We're actually very happy YouTrack users and have yet to come across a scenario where any of the team felt the product was lacking. Read full review Likelihood to Renew There is no other tool like Miro for process Mapping in particular. I've tried PowerPoint, Word, and other programs, but when collaborating virtually on how to improve a process, Miro has all of the tools and more to enable successful mapping. The colors, different types of shapes and text books, along with the ability to integrate different documents and other functionality, make it ideal for this purpose. In a virtual world, it's a must-have.
Read full review Usability It's pretty easy to use. My gripes are with some small idiosyncrasies with selection behavior with objects and editing text. When I move an object, it automatically de-selects it when I am not done with it. I have to click to select again. Text control is challenging and could be improved. It could use a little more styling capability. It's also weird that it behaves differently in a shape then when using the text tool.
Read full review Reliability and Availability I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.
Read full review Performance I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.
Read full review Support Rating The support staff at Miro are fantastic. Whenever I have had an issue, they have been timely and helpful with their response. They are also very knowledgeable and go out of their way to not only help, but offer proactive training sessions on different topics and new functionality so everyone can try it out.
Read full review In-Person Training Not applicable as never had in person training
Read full review Online Training Superb. very well explained videos. Really helps get the knowledge up on the product. The slides are divided into the topics of usage. I have enjoyed following and implementing all of these slides. The videos are well explained and it is easy to follow. There are tutorials that you can take yourself later. It would be nice however if more training modules were added.
Read full review Implementation Rating It was and still is a challenge to get our IT folks at 3M to support the tool. Single sign on still not implemented. I now have Miro on my personal computer. I had a few hardware issues, but nothing major.
Read full review Alternatives Considered In many cases the other tools did a single thing better than Miro but overall Miro better solved all our needs. In some cases, like
FigJam the hurdle was licensing. Teams just doesn't have an awesome set of features. MindMap is good for what it is but not so good for other uses.
Mural is excellent...just not as good.
Read full review You Track holds it's own against
Jira considering the price difference.
Jira does allow for more customization and can do more ultimately but You Track is not to be trifled with. With a powerfully intuitive UI it can arguably be a better choice for certain companies and individuals alike. They really did a great job.
Read full review Scalability Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.
Read full review Return on Investment Simplicity- it’s simplified our communication It’s taken away the stress of manually documenting research with pen and paper in live design thinking sessions Remote - we can host our diverse teams from all over the world in quick productive meetings without paying for travel Miro has helped me design for over 8 enterprise product teams Read full review YouTrack is inexpensive and isn't something we question the value of when it comes to renewal The team and our clients have positive things to say about the product. This is often not the case with JIRA in my experience. Some snobbier project managers from other companies will grumble about software like YouTrack because it isn't familiar to them, but this attitude is misleading and unfair as the product is every bit as capable. Read full review ScreenShots