TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Mixmax

    Score9.9 out of 10
    N/AMixmax, a sales engagement platform for businesses using Gmail, helps revenue teams accelerate revenue at every stage of the customer journey. This product amplifies AEs, CSMs, and anyone in a customer-facing role, not just SDRs. By automating repetitive tasks and organizing their daily workflows, Mixmax aims to increase reps' productivity and empowers them with tools that help them sell. The vendor offers 5…

    $29

    per month

    Reply

    Score7.2 out of 10
    Small Businesses (1-50 employees)
    Reply.io helps sales teams book more meetings by automating outreach with smart AI. It finds leads, writes personalized messages, handles replies, and books meetings, so you can focus on closing deals. Reply.io's AI SDR learns the product, targets its potential users, and engages across email, LinkedIn, SMS, WhatsApp, and calls. Additionally it: Handles replies, books meetings, and works in multiple languages Has access to 1B+ leads with…

    $59

    per month per user (1000 active contacts/month)

    Pricing
    MixmaxReply
    Editions & Modules
    SMB
    $29
    per user/per month
    Growth
    $65
    per user/per month
    Free Plan
    Free
    Enterprise
    Contact sales team
    AI Chat
    $50
    per month
    Email Volume
    $59
    per month per user
    Multichannel
    $99
    per month per user
    Agency
    $166 (starts at)
    per month (billed annually) per account
    AI SDR Starter
    starting with $800
    per month 1000 active contacts
    AI SDR Growth
    Starts from $2500
    per month 5000 active contacts
    Offerings
    Pricing Offerings
    MixmaxReply
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Best Alternatives
    MixmaxReply
    Small Businesses
    HubSpot Sales Hub
    Score8.8 out of 10
    HubSpot Sales Hub
    Score8.8 out of 10
    Medium-sized Companies
    HubSpot Sales Hub
    Score8.8 out of 10
    Mixmax
    Score9.9 out of 10
    Enterprises
    Groove (legacy product)
    Score7.9 out of 10
    Groove (legacy product)
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MixmaxReply
    Likelihood to Recommend
    10.0
    (25 ratings)
    6.4
    (13 ratings)
    Usability
    -
    (0 ratings)
    6.4
    (3 ratings)
    Support Rating
    9.0
    (4 ratings)
    8.0
    (2 ratings)
    User Testimonials
    MixmaxReply
    Likelihood to Recommend
    Mixmax
    Mixmax is very useful for reaching out to multiple clients at once, when you have to send them a similar message and get that message out as quickly as possible. It is also great for scheduling emails to go out later, such as when you are Out of Office or want to send something during the weekend
    Incentivized
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    Reply
    Reply works best for structured outbound to a defined ICP, where reps personalize the opener, then let multi-step cadences run across email, calls, and LinkedIn with reply detection and CRM sync. It excels for time-sensitive triggers, event follow ups, closed-lost recycling, and A/B testing to standardize winning copy. It is less suited to bespoke enterprise pursuits that need deep research or legal signoff on every touch, or to untargeted high-volume blasts. In those cases, keep Reply for light structure and handle core outreach manually.
    Incentivized
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    Pros
    Mixmax
    • I have been using this platform in my company to handling the email tracking and engaging with the emails, it is far most the best help that I can have to actually do my work to great extent.
    • It helps me to create a pool in my own email inbox instead of creating in one system and then transferring it to others.
    • It also has amazing feature which is totally automated.
    Incentivized
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    Reply
    • To automatically sync our data, and keep records up to date, it offers a variety of native CRM connections, seamless integration with other tools, a robust API, and the power of Zapier.
    • I'm impressed by it, because it includes all of the capabilities I needed, as well as multivariate testing and, most significantly, an excellent reporting system.
    • It offers an extensive set of features for efficient outbound and inbound marketing automation.
    • With reporting and lead qualifying, the automation component is pretty powerful.
    Incentivized
    Read full review
    Cons
    Mixmax
    • In window templates do not always populate when composing a new email via Gmail.
    • PDF preview is not always the best approach for sharing a PDF.
    • Mixmax web app is cluttered for a new user - takes a little time to understand where everything is located in the web app.
    Read full review
    Reply
    • Syncing to other programs. You cannot interrelate Reply with other software in a simple way. Zapier is required and even then it’s not perfect.
    • Similar to syncing, there’s no way to export results of particular campaigns. This is awful. If I send out a campaign to a group, I’d like to export the results to enter into a CRM since I can’t sync the contacts. One of these features must be added ASAP.
    • Organization. While Reply itself is user-friendly, keeping campaigns and contacts and results organized is not. You cannot organize campaigns or file them away when they are done. Therefore you have to delete campaigns to stay organized and lose results, which you cannot even export.
    Incentivized
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    Usability
    Mixmax
    No answers on this topic
    Reply
    Reply’s overall usability is strong. The interface is intuitive, and most features are easy to navigate without much training. Creating and managing sequences is straightforward, and the automation flow saves a lot of manual effort. Occasionally, the dashboard can feel a bit cluttered, and reporting could be more flexible. But overall, it’s a user-friendly tool that allows teams to get started quickly and operate efficiently day to day
    Incentivized
    Read full review
    Support Rating
    Mixmax
    Every time I have reached out to Mixmax I automatically get an email from a trained professional who has perfect insight into my issue with an understandable reason to why I am having and issue offers me a solution. The wait time is only around 5 minutes and they are always offering sympathy in certain situations.
    Incentivized
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    Reply
    I generally receive a reply in no time at all and found not only the support org. but the sales team to be extremely helpful. Additionally I found a great onboarding process with plenty of resources to consume.
    Read full review
    Alternatives Considered
    Mixmax
    Tellwise is a bit more expensive $29/month/user and provides a bit more extended functionality for email and marketing automation. However, Mixmax's feature-set is still suitable for marketing automation and covers everything that is necessary for most sales for early-stage startups, for a much cheaper price (just $9/month/user for the "starter" plan).
    Incentivized
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    Reply
    Reply is a very good and widely known platform. I find it to be a lot more sophisticated and composed. I believe this tool works great for both large and small companies, which makes it stand out. There are so many other tools that work great, but they are restricted to the type and size of certain companies. With Mailchimp the email chain automation was not up to the mark and we faced a lot of problems due to it. However, Reply has solved all those issues.
    Incentivized
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    Return on Investment
    Mixmax
    • Mixmax has probably saved me 2 or 3 business deals simply by having the "remind" feature because I didn't forget about the communication with the person.
    • It saves 10% of my time from having to search through email to find important communications with business contacts.
    Incentivized
    Read full review
    Reply
    • Reply.io has been a lot more effective than MailChimp in terms of the follow-ups for the email chains. We use them to contact the people who said they wanted to do business with us and MailChimp's emails usually went to Promotions on Gmail. With Reply.io, we overcame this problem and the open rate improved 30%.
    Incentivized
    Read full review
    ScreenShots

    Reply Screenshots

    Screenshot of an overview of Reply's multichannel outreach toolScreenshot of Reply's multichannel cold outreachScreenshot of an overview of Reply's AI PersonalizationScreenshot of the email deliverability kitScreenshot of Reply's B2B databaseScreenshot of the AI SDR Agent