6 Ratings
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Score 9.2 out of 100
8 Ratings
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Score 10 out of 100

Likelihood to Recommend

MURAL (formerly Mural.ly)

It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.
Faye Sadler-Clark | TrustRadius Reviewer

Verint Community (Telligent Community)

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

MURAL (formerly Mural.ly)
9.0
Verint Community (Telligent Community)
Mobile Access
MURAL (formerly Mural.ly)
9.0
Verint Community (Telligent Community)
Search
MURAL (formerly Mural.ly)
9.0
Verint Community (Telligent Community)
Visual planning tools
MURAL (formerly Mural.ly)
9.0
Verint Community (Telligent Community)

Communication

MURAL (formerly Mural.ly)
9.6
Verint Community (Telligent Community)
Chat
MURAL (formerly Mural.ly)
9.0
Verint Community (Telligent Community)
Notifications
MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)
Discussions
MURAL (formerly Mural.ly)
9.0
Verint Community (Telligent Community)
Internal knowledgebase
MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)
Integrates with Outlook
MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)

File Sharing & Management

MURAL (formerly Mural.ly)
9.9
Verint Community (Telligent Community)
Versioning
MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)
Video files
MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)
Document collaboration
MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)
Access control
MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)
Advanced security features
MURAL (formerly Mural.ly)
9.0
Verint Community (Telligent Community)
Integrates with Google Drive
MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)
Device sync
MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)

Pros

MURAL (formerly Mural.ly)

  • It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
  • It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
  • It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Faye Sadler-Clark | TrustRadius Reviewer

Verint Community (Telligent Community)

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
Anonymous | TrustRadius Reviewer

Cons

MURAL (formerly Mural.ly)

  • The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
  • Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.
Faye Sadler-Clark | TrustRadius Reviewer

Verint Community (Telligent Community)

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Verint Community (Telligent Community)

Verint Community (Telligent Community) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

MURAL (formerly Mural.ly)

No score
No answers yet
No answers on this topic

Verint Community (Telligent Community)

Verint Community (Telligent Community) 8.7
Based on 5 answers
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
Lisa Allison | TrustRadius Reviewer

Support Rating

MURAL (formerly Mural.ly)

MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Faye Sadler-Clark | TrustRadius Reviewer

Verint Community (Telligent Community)

Verint Community (Telligent Community) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

MURAL (formerly Mural.ly)

No answers on this topic

Verint Community (Telligent Community)

We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
Anonymous | TrustRadius Reviewer

Return on Investment

MURAL (formerly Mural.ly)

  • Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.
Faye Sadler-Clark | TrustRadius Reviewer

Verint Community (Telligent Community)

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
Anonymous | TrustRadius Reviewer

Pricing Details

MURAL (formerly Mural.ly)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Community (Telligent Community)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

MURAL (formerly Mural.ly)
10.0
Verint Community (Telligent Community)
8.8

Likelihood to Renew

MURAL (formerly Mural.ly)
Verint Community (Telligent Community)
10.0

Usability

MURAL (formerly Mural.ly)
Verint Community (Telligent Community)
8.7

Support Rating

MURAL (formerly Mural.ly)
9.0
Verint Community (Telligent Community)
8.3

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