What users are saying about
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66 Ratings
MYOB
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66 Ratings
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Based on 66 reviews and ratings
QuickBooks Online
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Top Rated
1294 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 1294 reviews and ratings
Feature Set Ratings
- QuickBooks Online ranks higher in 7 feature sets: Payroll Management, Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management
Payroll Management

6.6
MYOB
66%

7.1
QuickBooks Online
71%
QuickBooks Online ranks higher in 4/5 features
QuickBooks Online ranks higher in 4/5 features
Pay calculation

7.1
71%
11 Ratings

7.1
71%
68 Ratings
Benefit plan administration

6.5
65%
7 Ratings

6.2
62%
30 Ratings
Direct deposit files

6.9
69%
9 Ratings

7.3
73%
64 Ratings
Salary revision and increment management

6.5
65%
7 Ratings

7.2
72%
44 Ratings
Reimbursement management

6.2
62%
7 Ratings

7.6
76%
45 Ratings
Customization

5.5
MYOB
55%

7.3
QuickBooks Online
73%
QuickBooks Online ranks higher in 2/2 features
QuickBooks Online ranks higher in 2/2 features
API for custom integration

5.4
54%
6 Ratings

7.4
74%
54 Ratings
Plug-ins

5.5
55%
5 Ratings

7.2
72%
57 Ratings
Security

6.9
MYOB
69%

8.2
QuickBooks Online
82%
QuickBooks Online ranks higher in 2/2 features
QuickBooks Online ranks higher in 2/2 features
Single sign-on capability

6.6
66%
10 Ratings

8.2
82%
80 Ratings
Role-based user permissions

7.1
71%
11 Ratings

8.2
82%
101 Ratings
Reporting & Analytics

6.1
MYOB
61%

8.0
QuickBooks Online
80%
QuickBooks Online ranks higher in 3/3 features
QuickBooks Online ranks higher in 3/3 features
Dashboards

6.2
62%
10 Ratings

7.8
78%
120 Ratings
Standard reports

6.4
64%
11 Ratings

8.4
84%
123 Ratings
Custom reports

5.5
55%
10 Ratings

7.8
78%
112 Ratings
General Ledger and Configurable Accounting

5.4
MYOB
54%

7.4
QuickBooks Online
74%
QuickBooks Online ranks higher in 20/21 features
QuickBooks Online ranks higher in 20/21 features
Accounts payable

6.4
64%
15 Ratings

8.2
82%
117 Ratings
Accounts receivable

6.4
64%
15 Ratings

8.5
85%
126 Ratings
Cash management

5.9
59%
14 Ratings

7.3
73%
114 Ratings
Bank reconciliation

6.5
65%
15 Ratings

8.4
84%
132 Ratings
Expense management

6.5
65%
11 Ratings

7.6
76%
119 Ratings
Time tracking

5.6
56%
6 Ratings

5.9
59%
55 Ratings
Fixed asset management

5.1
51%
8 Ratings

6.9
69%
52 Ratings
Multi-currency support

3.5
35%
7 Ratings

6.3
63%
23 Ratings
Multi-division support

4.0
40%
6 Ratings

6.4
64%
42 Ratings
Regulations compliance

5.0
50%
8 Ratings

7.7
77%
37 Ratings
Electronic tax filing

6.0
60%
9 Ratings

7.3
73%
61 Ratings
Self-service portal

5.2
52%
7 Ratings

6.6
66%
63 Ratings
Global Financial Support

6.0
60%
5 Ratings

5.8
58%
15 Ratings
Primary and Secondary Ledgers

5.7
57%
7 Ratings

7.3
73%
32 Ratings
Intercompany Accounting

4.2
42%
5 Ratings

7.5
75%
28 Ratings
Localizations

6.0
60%
5 Ratings

8.6
86%
19 Ratings
Journals and Reconciliations

5.9
59%
11 Ratings

8.0
80%
70 Ratings
Enterprise Accounting

5.0
50%
4 Ratings

8.4
84%
25 Ratings
Configurable Accounting

5.5
55%
8 Ratings

7.6
76%
37 Ratings
Centralized Rules Framework

4.0
40%
3 Ratings

7.8
78%
23 Ratings
Standardized Processes

5.6
56%
7 Ratings

6.9
69%
47 Ratings
Inventory Management

5.2
MYOB
52%

7.2
QuickBooks Online
72%
QuickBooks Online ranks higher in 3/4 features
QuickBooks Online ranks higher in 3/4 features
Inventory tracking

6.7
67%
8 Ratings

6.6
66%
45 Ratings
Automatic reordering

5.0
50%
5 Ratings

7.5
75%
20 Ratings
Location management

4.7
47%
5 Ratings

6.7
67%
21 Ratings
Manufacturing module

4.5
45%
5 Ratings

8.0
80%
16 Ratings
Order Management

5.5
MYOB
55%

7.3
QuickBooks Online
73%
QuickBooks Online ranks higher in 7/7 features
QuickBooks Online ranks higher in 7/7 features
Pricing

5.5
55%
6 Ratings

7.9
79%
55 Ratings
Order entry

5.5
55%
6 Ratings

8.1
81%
52 Ratings
Credit card processing

5.5
55%
5 Ratings

7.4
74%
64 Ratings
Cost of goods sold

5.5
55%
6 Ratings

7.2
72%
67 Ratings
Order Orchestration

5.5
55%
4 Ratings

7.4
74%
19 Ratings
End-to-end order visibility

5.5
55%
4 Ratings

7.1
71%
19 Ratings
Order exception Resolution

5.5
55%
4 Ratings

5.9
59%
18 Ratings
Attribute Ratings
- QuickBooks Online is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating
Likelihood to Recommend

5.3
MYOB
53%
17 Ratings

7.5
QuickBooks Online
75%
154 Ratings
Likelihood to Renew

9.5
MYOB
95%
2 Ratings

10.0
QuickBooks Online
100%
22 Ratings
Usability

5.7
MYOB
57%
13 Ratings

7.9
QuickBooks Online
79%
70 Ratings
Availability

MYOB
N/A
0 Ratings

10.0
QuickBooks Online
100%
7 Ratings
Performance

MYOB
N/A
0 Ratings

10.0
QuickBooks Online
100%
5 Ratings
Support Rating

5.3
MYOB
53%
14 Ratings

6.9
QuickBooks Online
69%
67 Ratings
Implementation Rating

5.0
MYOB
50%
2 Ratings

10.0
QuickBooks Online
100%
7 Ratings
Product Scalability

MYOB
N/A
0 Ratings

10.0
QuickBooks Online
100%
1 Rating
Likelihood to Recommend
MYOB
MYOB is suitable for any business. I have two different businesses and both use MYOB effectively. I use MYOB to pay wages every fortnight for both businesses. This enables me to track exactly what is happening with everyone's different sick leave and holiday entitlements easily. I'm also able to keep track of expenditure and balance and reconcile the accounts against bank statements.
Managing Director
Visible Recovery Pty LtdHospital & Health Care, 11-50 employees
QuickBooks Online
QuickBooks has long been a standard when it's come to small business accounting. Their tools work, the user interface is fairly intuitive to navigate, and it has suited the needs of our small business (11-20 employees) for the past 10 years. However, as we continue to grow and come into a greater need to control our branding, we find that QuickBooks Online often limits us in customization and branding. Plus, it just has some odds quirks in the coding of how the invoices are setup up that often requires us to "fight against the system" in order to accomplish what we want in our invoice structure.
COO (Chief Operating Officer) / Creative Director
MileshkoMedia Production, 11-50 employees
Pros
MYOB
- MYOB is very easy to navigate and find the correct information.
- The Help section was very straight forward and very easy to learn.
- MYOB was a great accounting tool for our business as it provided the accountant, sales, etc all of the information they need all in one place.

Verified User
Administrative Assistant in Information Technology
Information Technology and Services Company, 1-10 employeesQuickBooks Online
- It enables me to do a P&L for each specific program as requested by the county for the grant money that they give us.
- It enables me to do [an] organizational budget as well as a budget for each specific program
- It enables the accountant and the auditor access at any time for transparency
Executive Director
Grandma's Place, Inc.Non-profit Organization Management, 11-50 employees
Cons
MYOB
- [In my opinion,] horrible interface to import data
- [In my opinion,] user interface stuck in 1995
- Needs improvement to usability
- Contestant price increases
- [In my opinion,] new in-app advertising is annoying
- Countless different windows to do simple tasks like onboard an employee
- [In my experience,] too slow

Verified User
Director in Other
Market Research Company, 11-50 employeesQuickBooks Online
- The budgets feature leaves a lot be desired - difficult and clunky to populate and maintain.
- Reporting for Budget vs Actual is available but the ability to reforecast based on updated data is not.
- The rules function to default common types of expenses isn't perfect and will get confused if like amounts or a number of similar items present.
Chief Operating Officer
19 IDEASMarketing & Advertising, 11-50 employees
Pricing Details
MYOB
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—MYOB Editions & Modules
—
Additional Pricing Details
—QuickBooks Online
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$15 per month
QuickBooks Online Editions & Modules
Edition
Simple Start | $251 |
---|---|
Plus | $751 |
Advanced | $1501 |
Self-Employed | $151 |
- per month
Additional Pricing Details
—Likelihood to Renew
MYOB
MYOB 9.5
Based on 2 answers
Our clients seems hesitant to change softwares so I don't see why we wouldn't be renewing with MYOB
Staff Accountant
Hesley Shoquist & Company, Ltd.Accounting, 1-10 employees
QuickBooks Online
QuickBooks Online 10.0
Based on 22 answers
It like the product 'right out of the box' and I trust Intuit will continually improve it over the years based on my experience with their desktop products. The large providers of Apps makes customizing the entire package relatively easy and seamless for a wide variety of business types.
Principal
Adair Advisory GroupAccounting, 1-10 employees
Usability
MYOB
MYOB 5.7
Based on 13 answers
All of the MYOB products are easy to use. Most of our clients use MYOB ACE payroll and Essentials but some of the customers who are proper accounts use a range of products like Account Right MYOB AE/AO, Practice manager, TAX manager, etc. I have never heard of any complaints and the support contacts are always approachable.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 51-200 employeesQuickBooks Online
QuickBooks Online 7.9
Based on 70 answers
Do NOT use their premium payroll. It's expensive and [I feel like] their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it was! I got disconnected three times and they never called back. They also told me that I would have to talk to the IRS at one point. I refused and told them that they were filing these forms on our behalf, they were doing the calculations so they should be able to answer my questions. I asked several times to talk to a supervisor and they wouldn't transfer me to one. They just said that they could put in a request for a supervisor to call me back in 24-48 hours! It was just unbelievable how horrible it was.
Finance Manager
Michelle Jones Accountant, LLCAccounting, 1-10 employees
Reliability and Availability
MYOB
No score
No answers yet
No answers on this topic
QuickBooks Online
QuickBooks Online 10.0
Based on 7 answers
We have rarely had outages in the last 10 years. I can only recall 2 times in the last 10 years where we were not able to access our client files.

Verified User
Manager in Finance and Accounting
Accounting Company, 11-50 employeesPerformance
MYOB
No score
No answers yet
No answers on this topic
QuickBooks Online
QuickBooks Online 10.0
Based on 5 answers
There are tab issues. When I tab the field doesn't highlight and I have to backspace or delete what is in the field. Happens on the memo field and sometimes other fields. Very time consuming.
Owner
Number Control Services LLCAccounting, 1-10 employees
Support Rating
MYOB
MYOB 5.3
Based on 14 answers
MYOB accounting software basically works but looks and functions like 1998. Unfortunately their Antipiracy licensing system is absolutely TERRIBLE and verging on nearly criminal, scam! You must CONFIRM each and every data file and when it doesnt work you have to PAY THEM to fix their own file protection issues. If you dont pay them, they hold your data hostage as your company accounting information file becomes READ ONLY. Permantly, unless you pay them. This is a total extortion SCAM. I cannot believe a company can operate this way. With a lot of better product available... i dont imagine MYOB is going to survive much longer.

Verified User
Executive in Professional Services
Information Technology & Services Company, 51-200 employeesQuickBooks Online
QuickBooks Online 6.9
Based on 67 answers
Support is great, all incidents been resolved. Quickbooks Online forum is very well organized and helpful. I like the fact that they let the community contribute in resolving issues. Most or many of your answers can be found online. You can also get help on YouTube, but the easiest way to get assistance is through their chat system.

Verified User
Manager in Customer Service
Cosmetics Company, 1-10 employeesImplementation Rating
MYOB
MYOB 5.0
Based on 2 answers
No answer on this topic is available.
QuickBooks Online
QuickBooks Online 10.0
Based on 7 answers
The person in charge of QB needs to be very accurate with record keeping and is recommended to stay on top of tasks. The biggest issue we have is reconciliation, and those issues occur only when too much time has occurred between reconciliations
Principal Engineer
Adicot, Inc.Mechanical Or Industrial Engineering, 1-10 employees
Alternatives Considered
MYOB
Not even close. Though I will say MYOB had a budget module where Zoho Books doesn't which is one thing severely lacking in Zoho Books. On the other hand, Zoho Books allows for payment processing integration without trying to get a cut from the process whereas MYOB allowed for payment processing but you had to go through their service only and it wasn't cheap.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
QuickBooks Online
I have used Wave Accounting for another business. I selected QuickBooks Online over Wave because of the features available from QuickBooks. Wave is great since it is free, but I feel that paying for QuickBooks Online is worth it for the features. In addition there is such a robust support network and training available for QuickBooks.
Founder
Sunderful Consulting, LLCAccounting, 1-10 employees
Scalability
MYOB
No score
No answers yet
No answers on this topic
QuickBooks Online
QuickBooks Online 10.0
Based on 1 answer
As we have grown along our professional path, we have also expanded our use of QB. The scalability is easy and features seem to be waiting for you until you need them. We have increased profits by over 10x from our first year in business to the current and have yet to find a reason to look elsewhere
Principal Engineer
Adicot, Inc.Mechanical Or Industrial Engineering, 1-10 employees
Return on Investment
MYOB
- It was great when we first started using it but there was a time when MYOB stopped supporting payroll tax tables for Apple computers and so we made the switch.
- While we were using it staying on top of all of the pesky accounting details was a breeze.
- We were very detail oriented to begin with and had a thorough understanding of basic accounting principles but anyone without even basic knowledge can quickly set up MYOB and get running fairly quickly and provide detailed reports to their CPA or CFO consultant for a deeper analysis of their business.
CEO
Dynamic Image Marketing Systems, Inc.Marketing and Advertising, 1-10 employees
QuickBooks Online
- Overall, QuickBooks Online is a great investment for the company of our size (small software startup).
- QuickBooks Online supports all the key functions of our company's accounting team.
- QuickBooks Online definitely made the life of our accounting team much easier which let us focus on more important issues outside of bookkeeping.
Accounting Manager
ManyChat Inc.Computer Software, 51-200 employees