What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
291 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Webex Calling

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
291 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • MyPBX ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Webex Calling ranks higher in 1 feature set: VoIP system collaboration

Cloud PBX

8.5

MyPBX

85%
8.4

Webex Calling

84%
MyPBX ranks higher in 3/5 features

Hosted PBX

10.0
100%
1 Rating
8.3
83%
106 Ratings

Multi-level Interactive Voice Response (IVR)

6.0
60%
1 Rating
8.4
84%
111 Ratings

User templates

9.0
90%
1 Rating
8.2
82%
115 Ratings

Call reports

9.0
90%
1 Rating
8.3
83%
127 Ratings

Directory of employee names

N/A
0 Ratings
8.9
89%
131 Ratings

Call Management

8.8

MyPBX

88%
8.6

Webex Calling

86%
MyPBX ranks higher in 4/5 features

Answering rules

7.0
70%
1 Rating
8.6
86%
128 Ratings

Call recording

9.0
90%
1 Rating
8.6
86%
124 Ratings

Call park

9.0
90%
1 Rating
8.6
86%
121 Ratings

Call screening

9.0
90%
1 Rating
8.6
86%
117 Ratings

Message alerts

10.0
100%
1 Rating
8.5
85%
132 Ratings

VoIP system collaboration

7.0

MyPBX

70%
8.9

Webex Calling

89%
Webex Calling ranks higher in 4/4 features

Audio conferencing

7.0
70%
1 Rating
9.1
91%
145 Ratings

Video conferencing

N/A
0 Ratings
9.0
90%
139 Ratings

Video screen sharing

N/A
0 Ratings
8.8
88%
139 Ratings

Instant messaging

N/A
0 Ratings
8.9
89%
134 Ratings

Mobile apps

MyPBX

Feature Set Not Supported
N/A
8.6

Webex Calling

86%
Webex Calling ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
8.5
85%
124 Ratings

Mobile app for Android

N/A
0 Ratings
8.6
86%
115 Ratings

Attribute Ratings

  • MyPBX is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

MyPBX

100%
1 Rating
8.3

Webex Calling

83%
152 Ratings

Likelihood to Renew

MyPBX

N/A
0 Ratings
9.6

Webex Calling

96%
2 Ratings

Usability

MyPBX

N/A
0 Ratings
9.6

Webex Calling

96%
3 Ratings

Support Rating

MyPBX

N/A
0 Ratings
9.2

Webex Calling

92%
4 Ratings

Likelihood to Recommend

VOIPITS INC.

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Read full review

Cisco

I thought Webex Calling was an appropriate tool for any virtual conversations that needed to be had, especially during the pandemic when everything shifted to the virtual space. Webex Calling is what enabled us to continue running workshops with client groups when we couldn't be in a physical location.
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Pros

VOIPITS INC.

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
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Cisco

  • Integrations with Webex Teams and Meetings.
  • Access to an enterprise landline from anywhere.
  • Webex customer service and support are excellent, allowing you to fully rely on Cisco for complete product details and specifications.
  • Establishing connections between internal and external clients globally
Read full review

Cons

VOIPITS INC.

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
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Cisco

  • Webex Calling is that it helps me engage with my audience on a deeper level, with security and lovely features, with quality video and audio, without interruptions, collaboration is efficient, and easy with this software. It offers me high-level online meetings, it has been a great help for me to collaborate, increase my productivity and get closer in a new and easy way to colleagues, co-workers, and clients.
Read full review

Pricing Details

MyPBX

Starting Price

$0

Editions & Modules

MyPBX editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Webex Calling

    Starting Price

    $17 per month per user

    Editions & Modules

    Webex Calling editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Call Plan$17.002
    Call + Meet Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    VOIPITS INC.

    No answers on this topic

    Cisco

    because have been using it and its easy to configure and manage
    Read full review

    Usability

    VOIPITS INC.

    No answers on this topic

    Cisco

    It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
    Read full review

    Support Rating

    VOIPITS INC.

    No answers on this topic

    Cisco

    I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
    Read full review

    Alternatives Considered

    VOIPITS INC.

    No answers on this topic

    Cisco

    Webex Calling provides additional features and a greater ease of access compared to Microsoft Teams. Though teams is free, the capacity to host larger meetings with professional noise/background cancellation was not present. Webex Calling has a sense of notoriety as well, showing that there was an investment into a solid meeting platform for our customers.
    Read full review

    Return on Investment

    VOIPITS INC.

    • Serves as a virtual receptionist, therefore, saves on outlays.
    • Extremely cost effective overseas calls.
    • Never missing a business opportunity because I'm connected 24/7.
    Read full review

    Cisco

    • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
    • The ease of calling definitely makes it easy to coordinate across teams and geographies.
    • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
    Read full review

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