What users are saying about
120 Ratings
37 Ratings
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Score 8.9 out of 100
120 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • N-able Take Control ranks higher in 1 feature set: Remote Administration

Remote Administration

9.1

N-able Take Control

91%
7.9

VNC Connect

79%
N-able Take Control ranks higher in 12/14 features

Screen sharing

10.0
100%
9 Ratings
9.6
96%
26 Ratings

File transfer

10.0
100%
10 Ratings
8.2
82%
14 Ratings

Instant message

10.0
100%
9 Ratings
9.4
94%
17 Ratings

Secure remote access with Smart Card authentication

8.2
82%
1 Rating
9.0
90%
4 Ratings

Access to sleeping/powered-off computers

2.0
20%
4 Ratings
6.0
60%
9 Ratings

Over-the-Internet remote session

10.0
100%
10 Ratings
9.0
90%
29 Ratings

Initiate remote control from mobile

10.0
100%
7 Ratings
9.3
93%
17 Ratings

Remote management of servers & workstations

10.0
100%
9 Ratings
4.7
47%
6 Ratings

Remote Active Directory® management

8.5
85%
4 Ratings
N/A
0 Ratings

Centralized management dashboard

10.0
100%
8 Ratings
8.5
85%
14 Ratings

Session record

10.0
100%
6 Ratings
7.0
70%
1 Rating

Annotations

8.6
86%
4 Ratings
5.3
53%
6 Ratings

Monitoring and Alerts

10.0
100%
8 Ratings
7.0
70%
3 Ratings

Multi-platform remote control

10.0
100%
9 Ratings
9.2
92%
9 Ratings

Attribute Ratings

  • N-able Take Control is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

N-able Take Control

100%
10 Ratings
9.0

VNC Connect

90%
36 Ratings

Likelihood to Renew

N-able Take Control

N/A
0 Ratings
8.0

VNC Connect

80%
8 Ratings

Usability

N-able Take Control

N/A
0 Ratings
8.0

VNC Connect

80%
3 Ratings

Support Rating

N-able Take Control

N/A
0 Ratings
8.0

VNC Connect

80%
4 Ratings

Online Training

N-able Take Control

N/A
0 Ratings
7.0

VNC Connect

70%
2 Ratings

Implementation Rating

N-able Take Control

N/A
0 Ratings
8.0

VNC Connect

80%
4 Ratings

Likelihood to Recommend

N-able

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
Read full review

RealVNC

It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
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Pros

N-able

  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.
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RealVNC

  • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
  • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
  • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
Read full review

Cons

N-able

  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
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RealVNC

  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
Read full review

Pricing Details

N-able Take Control

Starting Price

Editions & Modules

N-able Take Control editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    VNC Connect

    Starting Price

    $3.39 per remote computer per month

    Editions & Modules

    VNC Connect editions and modules pricing
    EditionModules
    Professional - Device Access$3.391
    Enterprise - Device Access$4.592
    Enterprise - Instant Support$33.493
    Professional - Instant Support$16.994

    Footnotes

    1. per remote computer per month
    2. per remote computer per month
    3. per named technician per month
    4. per named technician per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    N-able

    No answers on this topic

    RealVNC

    VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
    Read full review

    Usability

    N-able

    No answers on this topic

    RealVNC

    VNC Connect is a solid product and our techs are very confident that they can get the job done using it. Reliability is key for us since we have a small support team and many users to support. It also helps keep us in the background more allowing the end-users to multi-task. VNC supports our goal of providing quick and efficient services.
    Read full review

    Support Rating

    N-able

    No answers on this topic

    RealVNC

    VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
    Read full review

    Online Training

    N-able

    No answers on this topic

    RealVNC

    The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
    Read full review

    Implementation Rating

    N-able

    No answers on this topic

    RealVNC

    No problem at all, love the product.
    Read full review

    Alternatives Considered

    N-able

    Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
    Read full review

    RealVNC

    VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
    Read full review

    Return on Investment

    N-able

    • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
    • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
    Read full review

    RealVNC

    • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
    Read full review

    Screenshots

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