Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Neon CRM
Score 4.2 out of 10
Small Businesses (1-50 employees)
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, enabling more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…
$99
per month
OneCause
Score 9.2 out of 10
N/A
OneCause, headquartered in Indianapolis, offers their fundraising solutions supporting mobile bidding for auctions or peer-to-peer giving, Text2Give, and support for ticket sales for fundraising events. OneCause pricing plans support various service levels, including feature breadth for large giving organizations or smaller entities.N/A
Pricing
Neon CRMOneCause
Editions & Modules
Essentials
$99
per month
Impact
$199
per month
Empower
$399
per month
No answers on this topic
Offerings
Pricing Offerings
Neon CRMOneCause
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.
More Pricing Information
Features
Neon CRMOneCause
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Neon CRM
1.2
2 Ratings
122% below category average
OneCause
-
Ratings
Constituent engagement and marketing1.52 Ratings00 Ratings
Social listening1.01 Ratings00 Ratings
Digital advocacy enablement1.01 Ratings00 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Neon CRM
1.8
2 Ratings
109% below category average
OneCause
-
Ratings
Reporting and data visualization1.02 Ratings00 Ratings
Wealth screening2.52 Ratings00 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Neon CRM
1.4
2 Ratings
103% below category average
OneCause
-
Ratings
Online donation options3.02 Ratings00 Ratings
Event registration and ticketing1.01 Ratings00 Ratings
Text and phone donations1.01 Ratings00 Ratings
Volunteer shift management1.01 Ratings00 Ratings
Mobile event check-in1.01 Ratings00 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Neon CRM
1.5
2 Ratings
123% below category average
OneCause
-
Ratings
Role-based user permissions2.52 Ratings00 Ratings
Mobile access1.01 Ratings00 Ratings
Integrations1.01 Ratings00 Ratings
Best Alternatives
Neon CRMOneCause
Small Businesses
Bloomerang
Bloomerang
Score 9.0 out of 10
Jotform
Jotform
Score 8.7 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.0 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Neon CRMOneCause
Likelihood to Recommend
1.0
(12 ratings)
9.5
(99 ratings)
Likelihood to Renew
1.0
(1 ratings)
9.6
(6 ratings)
Usability
1.0
(1 ratings)
8.6
(87 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
1.0
(3 ratings)
9.7
(88 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
4.0
(1 ratings)
9.7
(4 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Neon CRMOneCause
Likelihood to Recommend
Neon One, LLC
If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
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OneCause
The OneCause auction platform works well for events of seemingly varying sizes (we are a mid-sized organization, but it seems to scale well). You can run a variety of things within the platform (live auction, silent auction, fund appeal, raffle, etc.), but one should be aware that there are limits to the software and we were forced to worked around these limitations.
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Pros
Neon One, LLC
  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
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OneCause
  • Easy online bidding process for our participants (especially using the older software).
  • Detailed tracking and organization for our auction staff to manage everything in one place.
  • Excellent and proactive customer service in the months leading up to the event and in-person at the event itself.
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Cons
Neon One, LLC
  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
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OneCause
  • Options to personalize the text descriptions used in the registration process. Some of the wording is confusing and there's no option to edit those text boxes.
  • The set-up for the silent auction options is not exactly the easiest to follow for new users. Having some concrete examples or use cases to consult when first setting up would be helpful.
  • It would be great to have a "check for errors" functionality when you're going through the auction set-up. For example, for some reason when our live auction was set up, two items didn't have "Apply Sales Tax" checked and so they got erroneously listed without the sales tax. Given that ALL the other items had sales tax applied, it seems like it should be easy to have something run in the background that flags potential errors for review.
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Likelihood to Renew
Neon One, LLC
Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
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OneCause
It is ultimately not my call, and we are switching Donor CRMs/fundraising platforms so not sure what that will mean for OneCause.
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Usability
Neon One, LLC
The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
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OneCause
I give it this rating because when I first started using OneCause, I was concerned it might be complicated and I could make mistakes that would negatively impact our organization. OneCause's usability has made me feel confident and stress-free in every event we use it for because it is easy to use.
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Reliability and Availability
Neon One, LLC
No answers on this topic
OneCause
Support staff is there to help out and it is nice knowing there are available on event day as well
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Performance
Neon One, LLC
No answers on this topic
OneCause
This feature is amazing. Nice to have reports immediately when the event (auction) is over
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Support Rating
Neon One, LLC
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
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OneCause
They have a fantastic tech support team who typically responds to your questions and concerns within minutes. They are available for emails, phone calls, and have also created videos that walked me through my problems. When you initially get started with their peer2peer platform, they provide you with a consultant whose job is to walk you through setting up your first campaign. You al so receive a specific to you Customer Success Manager who is there for any and all questions and will help you until you find the answers needed!
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In-Person Training
Neon One, LLC
No answers on this topic
OneCause
Very thorough and made sure I understood the process. Staff were very patient as well listening to my questions and understanding certain procedures. As an older person, I can be scared of technology, but this process was very easy to understand and I feel very confident using it.
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Online Training
Neon One, LLC
No answers on this topic
OneCause
Very thorough and nice to have a refresher when needed. Nice to see when I haven't used in a little while and refresh my mind how to update.
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Implementation Rating
Neon One, LLC
We had to hire someone to implement our donors into Neon CRM
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OneCause
I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.
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Alternatives Considered
Neon One, LLC
It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
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OneCause
We had used GiveSmart in the past and had issues with connectivity during our event, when our contract was up we decided to investigate other platforms, we looked at more than just those 3, but can't recall the others. Givebutter - I absolutely LOVE Givebutter, so simple to use, but it does not offer an auction component and we didn't want to have 2 different systems to use. Classy - this platform seemed nice but extremely pricy and we still had to do "add-ons". We could not afford it. We went with OneCause in the end because of the simplicity, and training provided and wanted to give the product a try over sticking with GiveSmart. We are so happy to have made the switch.
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Scalability
Neon One, LLC
No answers on this topic
OneCause
The product has everything I need
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Return on Investment
Neon One, LLC
  • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
  • Positive: Neon works easily with our website, making donations easy for the donor.
  • Positive: Neon is affordable in comparison with similar products.
  • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
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OneCause
  • Once we joined OneCause for our event fundraising platform we never looked back. Each year we've experienced growth with not only the funds raised but also in the improvement of the event execution.
  • We've learned a tremendous amount for in-person fundraising success through the OneCause team and that has led us to explore virtual and campaign options.
  • The onsite event support has proven so valuable to our event success we have begun budgeting to have that same level of support at all our in-person events. The OneCause event team guides you well during the planning phase and then provides top-notch support and peace of mind the night/day of the event.
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ScreenShots

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.

OneCause Screenshots

Screenshot of an example, creative peer-to-peer fundraising campaigns that can be launched, used for donate occasion campaigns, challenges of any kind, memorial and tribute programs, and year-round “DIY” fundraising programs.Screenshot of an example customizable event or online auction website for each fundraising campaign can be used to manage:  

- Online Auctions
- Ticket Sales / Sponsorships
- Donations Collections
- Sharing Event DetailsScreenshot of a Scoreboard, that can be projected at an event to highlight fundraising and engage audiences (both virtual and in-person).Screenshot of the OneCause Fundraising Platform, that eliminates the need for paper bid sheets to engage donors.Screenshot of a presentation of online Fundraising and Text2Give® helps nonprofits to reach new donors and fundraise all year long.