Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Neon CRM
Score 4.0 out of 10
Small Businesses (1-50 employees)
Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, to enable more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…
$99
per month
OneCause
Score 9.2 out of 10
N/A
OneCause supports fundraising with online and event fundraising solutions that help nonprofits reach more and raise more. Since 2008, OneCause states they have helped 14,000 cause-driven organizations to raise over $8B through more than 90,000 fundraising events and campaigns.
$200
per year
Pricing
Neon CRMOneCause
Editions & Modules
Essentials
$99
per month
Impact
$199
per month
Empower
$399
per month
No answers on this topic
Offerings
Pricing Offerings
Neon CRMOneCause
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.
More Pricing Information
Features
Neon CRMOneCause
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Neon CRM
1.2
2 Ratings
139% below category average
OneCause
-
Ratings
Constituent engagement and marketing1.52 Ratings00 Ratings
Social listening1.01 Ratings00 Ratings
Digital advocacy enablement1.01 Ratings00 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Neon CRM
1.8
2 Ratings
115% below category average
OneCause
-
Ratings
Reporting and data visualization1.02 Ratings00 Ratings
Wealth screening2.52 Ratings00 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Neon CRM
1.4
2 Ratings
125% below category average
OneCause
-
Ratings
Online donation options3.02 Ratings00 Ratings
Event registration and ticketing1.01 Ratings00 Ratings
Text and phone donations1.01 Ratings00 Ratings
Volunteer shift management1.01 Ratings00 Ratings
Mobile event check-in1.01 Ratings00 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
Neon CRM
1.5
2 Ratings
130% below category average
OneCause
-
Ratings
Role-based user permissions2.52 Ratings00 Ratings
Mobile access1.01 Ratings00 Ratings
Integrations1.01 Ratings00 Ratings
Best Alternatives
Neon CRMOneCause
Small Businesses
Bonterra Guided Fundraising
Bonterra Guided Fundraising
Score 9.5 out of 10
Bonterra Guided Fundraising
Bonterra Guided Fundraising
Score 9.5 out of 10
Medium-sized Companies
Salesforce.org Nonprofit Cloud
Salesforce.org Nonprofit Cloud
Score 9.0 out of 10
Kindsight iWave
Kindsight iWave
Score 8.6 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Neon CRMOneCause
Likelihood to Recommend
1.0
(12 ratings)
9.6
(110 ratings)
Likelihood to Renew
1.0
(1 ratings)
9.1
(8 ratings)
Usability
1.0
(1 ratings)
9.3
(97 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
1.0
(3 ratings)
9.8
(97 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
4.0
(1 ratings)
9.1
(6 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Neon CRMOneCause
Likelihood to Recommend
Neon One, LLC
If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
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OneCause
After having used Greater Giving before switching to OneCause, I'd highly recommend OneCause for any event or fundraising management. The ability to see a company's support over multiple events is great for a snapshot or quick numbers for reporting. It's easier to navigate than most systems, and truly is a one-stop shop for your needs. I look forward to using OneCause for all our future events.
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Pros
Neon One, LLC
  • NeonCRM allows you to build events, take registrations, and customize those events. Customizations include different ticketing options, add-ons, promotions, etc.
  • NeonCRM does a good job helping you track donors' activities/engagements.
  • It also provides a variety of reporting mechanisms - from dashboard snapshots to graphical reports - that allow you to review programs at a glance or in-depth.
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OneCause
  • Easy online bidding process for our participants (especially using the older software).
  • Detailed tracking and organization for our auction staff to manage everything in one place.
  • Excellent and proactive customer service in the months leading up to the event and in-person at the event itself.
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Cons
Neon One, LLC
  • Learning the ropes is largely accomplished by reading manuals and watching videos. I don't learn that way. I'd much prefer to be shown. I guess I'm old school.
  • They can be stingy with the customer support. We bought the big package and I still wind up going back to my salesperson to help me cut through any red tape to get what I need.
Read full review
OneCause
  • Auto-numbering items in auctions need to be editable. Right now, when you add items, they are numbered consecutively, and you can't edit them. I want all of my items to be numbered together by item type. We always have last-minute additions, but there is no ability to renumber.
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Likelihood to Renew
Neon One, LLC
Neon CRM was difficult and frustrating to use without IT experience, and way to costly for the a small to mid-sized nonprofit. We believe that we lost donors due to the inaccurate report system in Neon CRM
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OneCause
We are a very small non-profit and are actually looking to use another service just to cut costs, but we may not stay with them and will coming running back to OneCause if we can't make the other option work! The ONLY reason to move would be to reduce the over-head cost of the platform.
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Usability
Neon One, LLC
The Neon CRM system is confusing (we had to watch video tutorials and html code to understand many of the features, many of which we did not need). Around 2022, Neon started to go downhill. Bells and whistles were added that were of no benefit (to our nonprofit) and the system became even harder to use
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OneCause
Use of the software is generally fine, but the setup and implementation are not always intuitive. Though the knowledgebase is robust and covers a lot of areas (and the support team is pleasant and knowledgeable), the event setup process (particularly when setting up payment and bank information) can be a bit cumbersome and should really be streamlined
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Reliability and Availability
Neon One, LLC
No answers on this topic
OneCause
Support staff is there to help out and it is nice knowing there are available on event day as well
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Performance
Neon One, LLC
No answers on this topic
OneCause
This feature is amazing. Nice to have reports immediately when the event (auction) is over
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Support Rating
Neon One, LLC
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
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OneCause
OneCause has the BEST customer support I have ever experienced. They are patient, and knowledgeable and always help me when I contact them. Whenever I have inquired how to use a feature or asked about how to do something, they give me the answer but also go above and beyond with additional info that I ended up also using.
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In-Person Training
Neon One, LLC
No answers on this topic
OneCause
Very thorough and made sure I understood the process. Staff were very patient as well listening to my questions and understanding certain procedures. As an older person, I can be scared of technology, but this process was very easy to understand and I feel very confident using it.
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Online Training
Neon One, LLC
No answers on this topic
OneCause
Very thorough and nice to have a refresher when needed. Nice to see when I haven't used in a little while and refresh my mind how to update.
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Implementation Rating
Neon One, LLC
We had to hire someone to implement our donors into Neon CRM
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OneCause
I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.
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Alternatives Considered
Neon One, LLC
It works. It's easy to customize for nonprofit and industry-specific categories. It does what it does well, and integrates with platforms that specialize in those areas rather than trying to be everything to all users.
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OneCause
We used Auction Star one time. It was not as user-friendly for our donors. Prior to that, we planned event logistics and auction components without any specialized software. Everything was done in Excel and Word. OneCause allowed us to organize tables, registration and auction packages a lot faster and more effectively.
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Scalability
Neon One, LLC
No answers on this topic
OneCause
The product has everything I need
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Return on Investment
Neon One, LLC
  • Positive: Neon allows us to track, analyze, and optimize our fundraising efforts and outcomes. It is critical to our success.
  • Positive: Neon works easily with our website, making donations easy for the donor.
  • Positive: Neon is affordable in comparison with similar products.
  • Negative: Neon is not well known (yet) so each new employees will probably need to learn it from scratch.
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OneCause
  • Definitely saved us a fair amount of time in terms of individual ticket sales and managing guests on the back end. Did not save us that much time for sponsored tables as most of our guests did not purchase their sponsorships through the site.
  • OneCause doesn't seem to have a function for entering a "Reserve Value" for auction items--i.e., while it allows for a minimum bid, it doesn't allow for having a minimum sale value, which meant that a few of our auction items sold for far lower than their value, which was unfortunate.
  • Having the support package on the night of was critical for our organization, particularly as ALL of the full-time staff had very limited experience working with OneCause/Bidpal. Knowing that there were experts there to help liaise with the auctioneer and to troubleshoot with any guests experiencing issues was really essential.
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ScreenShots

Neon CRM Screenshots

Screenshot of Email Builder: Elevates appeals, newsletters, and other communications with mobile-responsive emails, multi-column layouts, text block editor and full email preview while building.Screenshot of Fundraising Dashboard: Aggregates fundraising data in one place to analyze various campaigns, performance, progress, and comparisons to other years and campaigns.Screenshot of Workflow Automation: Automated workflows that take care of redundant administrative tasks, with workflows to define triggers, audience, and the action to be performed.Screenshot of Reporting: Comprehensive reporting features to pull a variety of reports. By selecting the data source of interest and the fields needed, Neon CRM provides reports to analyze and share with key stakeholders.Screenshot of Donation Form Themes: Drag and drop themes for donation pages matched to the brand with customization.Screenshot of Volunteer Management: To understand the ways that people want to give support, and to track and manage volunteer sign-ups, projects, and time.

OneCause Screenshots

Screenshot of peer-to-peer fundraising, in OneCause.Screenshot of the event management platform.Screenshot of a donor solution, to maximize fundraising potential.Screenshot of the OneCause mobile app.