TruView vs SolarWinds Pingdom

• The app monitoring gives you the details to set different filters and do a quick identification of the root cause of the problem.
• Remarkable ability to store details of performance to analyze baselining, run advance troubleshooting, error detection and catalog by trends.
• The ability to sync with a device/interface whether is physical or virtual gives me the standpoint to set analysis upon network traffic across LAN or WAN and also get the insight of Cloud segments, setting the triggers to find out where the behavior changes to non-production traffic.

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• Monitoring as many websites as we can throw at it.
• Customer Service has been extremely great with quick responses and resolution.
• The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.

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• Product features are sometimes overwhelming if the IT team is not used to this technology. For a small and mid-size company, the number of settings and work that is needed to implement the solution could be a long and exhausting process.
• A "lite" version of Visual TruView could help a lot to small sized environments looking to develop the solution.
• I would like to add some mitigation tools for simple/common problems that could be easily managed by a monitoring tool like Netscout TruView.

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• An easy way to update a mass group of alerts instead of one-by-one edits
• Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.

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• Tool consolidation, an amazing GUI that shows the most from the very beginning helping the IT Teams to set their own dashboards according to their needs.
• When they meant one price tag, that's it! You won't get a headache after the purchase process is done.
• Better be ready to set the scales your organization requires because if you miss something in the design you could get an application size that overrides your initial budget.

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• Excellent site monitoring allowing us to take necessary steps instantly to address outage or downtimes, thus keeping steady up time for our website customers
• Detailed enough to get reasons of outages, which then lets us liaise with 3rd parties if necessary and to even get compensations in the event of missing SLAs
• Negative: we still need to rely on our technical team to understand the reports from Pingdom

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