NetSupport Manager vs. TeamViewer

It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.

In my opinion, TeamViewer is at its best for IT support engineers or system engineers. That's because visuals make things much easier than words of an employee who isn't that good with a computer. A 15 minute problem without TeamViewer can be a 5 minute problem with TeamViewer. The time saving is a great add. The less appropriate will be a department that has a lot of private information that can be trusted via TeamViewer. To minimize the risk of leaks of that sort, the Servicedesk has to be physically there.

Incentivized

• It's a robust corporate remote support tool for admin.
• Admin can deploy an installation in the background without knowing a client.
• For those who frequently forget their password, you can access it in glimpse & take total control of it.

• Secure Remote Access and File sharing. Its robust security features like and-end encryptions and two factor authentication make is a trustworthy choice for handling sensitive tasks.
• Streamlined collaboration; It makes trouble shooting a team effort when needed. features like control and annotation have been awesome during complex IT rollouts.
• TeamViewer connects to devices across operating systems seamlessly, whether it's windows. MacOS, Linux or mobile platforms.

Incentivized

• The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works.

• The update Cycle of the Desktop app is sometimes unstable. We downloaded the latest TeamViewer Desktop App from the official site, and it immediately asks us to update.
• Pricing tier for small teams can be improved.
• Live subtitles for audio from remote device can be implemented.

Incentivized

We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.

Incentivized

TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.

Incentivized

Always available if setup correctly.

Incentivized

The application is built on VNC which is a very stable technology.

the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.

Incentivized

As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.

Incentivized

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

In the beginning, it raised certain concerns among team members regarding its security and privacy. We also found that offering short sessions to introduce the extended functionalities of TeamViewer enhanced usage and efficiency the most among our team's employees. Solving all these made integrating TeamViewer with our ticketing system easier, which helped improve the support system by creating a flow on how various tickets are acknowledged and solved.

Incentivized

I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.

Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.

Incentivized

Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop

Incentivized

• It allow's us to update apps instantly
• It gives user quick response to overcome headache issues
• It's saves crucial time from both ends

it was pretty much instantly.

• Limits travel to remote locations or from remote employees by being able to manage and troubleshoot remote computers without having to have hands on the machines physically.
• It limits the need for shipping machines for testing or troubleshooting and lets us focus on sending and receiving the parts needed only.
• Increasing the ability to remotely manage retail locations so that each one doesn't need an IT person on staff with 9 locations is a tremendous cost savings to the organization.

Incentivized