Item: TeamViewer
Rating: 8
Author: Wes Readhead

Implementation Rating

Setting up new machines for our clients and organisation is straight forward and easy, even for someone with little experience in the area. The process remains the same regardless of what device or version we install it on and the TeamViewer ID also remains the same (based on hardware) regardless of how many times it is updated or removed and re-installed.

Use Cases and Deployment Scope

TeamViewer allows us to connect to and control remote computers and devices. We look after unmanned fuel stations and being able to monitor and connect to the machines and servers quickly is sometimes mission critical. Providing technical support and troubleshooting for users on site and our clients is our core business. TeamViewer allows us to do this securely and efficiently.

Pros and Cons

Quick and responsive control of sites, even ones with slow connections.
Accurate machine status despite sometimes flaky connections.
Sending commands to machines.
Adjusting view preferences.

Better user support when making requests.
TeamViewer signing out unexpectedly.
Display timeout period after connections have aborted frequently due to bad or slow internet.
Allow for disabling of pop ups and prompts i.e update prompts or review requests.

Return on Investment

The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
We can work from home or support our service technicians on the field any place, any time.

Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.

Alternatives Considered

AnyDesk and Pulseway

Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.

Key Insights

Do you think TeamViewer delivers good value for the price?

Yes

Are you happy with TeamViewer's feature set?

Yes

Did TeamViewer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TeamViewer go as expected?

Yes

Would you buy TeamViewer again?

Yes

Security

The 2 factor authentication has worked well for us as we are all equipped with multiple devices and or connect from different networks i.e. from home and at work, or a customer/clients internet. We are able to ensure that the connection is genuine and control any potential security issues when working on vulnerable machines or from public networks.

Other Software Used

Pulseway, Microsoft 365, AnyDesk, Adobe PhotoShop

Likelihood to Recommend

Great for managing multiple machines in tandem and for quick connection and responsive control of computers located in remote areas where net speed is an issue. Transferring files from one device to another is quick and reliable 80% of the time. Sometimes when connecting to a site with a slow connection, the screen will be blank / black and a restart of the TeamViewer service or machine seems to be the only solution.

Managing remote unmanned sites in remote locations.

Overall Satisfaction with TeamViewer