Managing remote unmanned sites in remote locations.
Updated December 16, 2024
Managing remote unmanned sites in remote locations.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
TeamViewer allows us to connect to and control remote computers and devices. We look after unmanned fuel stations and being able to monitor and connect to the machines and servers quickly is sometimes mission critical. Providing technical support and troubleshooting for users on site and our clients is our core business. TeamViewer allows us to do this securely and efficiently.
Pros
- Quick and responsive control of sites, even ones with slow connections.
- Accurate machine status despite sometimes flaky connections.
- Sending commands to machines.
- Adjusting view preferences.
Cons
- Better user support when making requests.
- TeamViewer signing out unexpectedly.
- Display timeout period after connections have aborted frequently due to bad or slow internet.
- Allow for disabling of pop ups and prompts i.e update prompts or review requests.
- The core of our business is providing remote IT support to unmanned stations. Without a program like TeamViewer, we would be unable to operate.
- On numerous occasions, we have avoided having to travel to site on top as well as raise a callout with local agents, saving us many thousands.
- We can work from home or support our service technicians on the field any place, any time.
Almost immediately. We could not support our clients effectively without TeamViewer. Its reliable, fast and allows us to do our work in a moments notice.
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
The 2 factor authentication has worked well for us as we are all equipped with multiple devices and or connect from different networks i.e. from home and at work, or a customer/clients internet. We are able to ensure that the connection is genuine and control any potential security issues when working on vulnerable machines or from public networks.
TeamViewer Feature Ratings
TeamViewer Security and Support
Although I didn’t purchase the premium support package, my overall experience with TeamViewer’s support team has been positive. Their online resources, including the knowledge base and community forums, are comprehensive and have helped me resolve most issues independently.
On the few occasions when I reached out for assistance, the response was prompt and professional, even without premium support.
While basic support has been sufficient for my needs, I can imagine that having access to dedicated premium support might be beneficial for more complex or time-sensitive situations. That said, the general reliability and ease of use of the platform have minimised the need for frequent support in my case.
On the few occasions when I reached out for assistance, the response was prompt and professional, even without premium support.
While basic support has been sufficient for my needs, I can imagine that having access to dedicated premium support might be beneficial for more complex or time-sensitive situations. That said, the general reliability and ease of use of the platform have minimised the need for frequent support in my case.
We rely on TeamViewer’s compliance with PCI standards and its ability to pass penetration testing evaluations. These compliance measures instill confidence that TeamViewer meets industry benchmarks for secure remote operations, which is particularly important for maintaining trust with stakeholders.
We record critical sessions for auditing purposes to track changes and review activities. This fosters transparency and accountability while providing a reliable audit trail for compliance and troubleshooting purposes.
TeamViewer’s AES-256-bit encryption ensures all sessions remain secure from unauthorised interception. Encryption has been critical for maintaining PCI compliance during remote support of payment systems and adhering to stringent data protection standards.
We’ve implemented 2FA for all TeamViewer accounts, ensuring that only authorised users can access remote systems.
We customise permissions on a per-user or per-device basis, granting only the necessary access levels to individuals.
These features have significantly improved our organisation’s perception of security and allow us to confidently manage remote systems without worrying about data breaches or non-compliance with industry standards which reassures both internal teams and external clients that our IT practices are secure and professional.
We record critical sessions for auditing purposes to track changes and review activities. This fosters transparency and accountability while providing a reliable audit trail for compliance and troubleshooting purposes.
TeamViewer’s AES-256-bit encryption ensures all sessions remain secure from unauthorised interception. Encryption has been critical for maintaining PCI compliance during remote support of payment systems and adhering to stringent data protection standards.
We’ve implemented 2FA for all TeamViewer accounts, ensuring that only authorised users can access remote systems.
We customise permissions on a per-user or per-device basis, granting only the necessary access levels to individuals.
These features have significantly improved our organisation’s perception of security and allow us to confidently manage remote systems without worrying about data breaches or non-compliance with industry standards which reassures both internal teams and external clients that our IT practices are secure and professional.
Yes, I would purchase TeamViewer again and recommend it to others. Its robust security features, reliable performance, and ease of use make it an excellent choice for remote access and support. While it’s on the pricier side, the value it provides in terms of functionality and security justifies the investment, especially for businesses with critical systems to manage.
Using TeamViewer
20 - In our organization, around 20 people use TeamViewer. These users represent key business functions, including:
IT Helpdesk and Support:
Primary users who handle remote troubleshooting, system maintenance, and software updates for critical systems across our sites.
Operations and Facilities Management:
Teams monitoring and managing remote fuel station equipment, ensuring smooth operations with minimal downtime.
Project Management:
Specialists coordinating IT infrastructure setups and upgrades for new sites, leveraging TeamViewer for remote collaboration and system configuration.
Executive and Compliance Oversight:
Occasional users who audit or supervise remote operations to ensure adherence to compliance standards like PCI.
TeamViewer is a vital tool for our business and ensures seamless remote operations and efficient issue resolution across our organisation.
IT Helpdesk and Support:
Primary users who handle remote troubleshooting, system maintenance, and software updates for critical systems across our sites.
Operations and Facilities Management:
Teams monitoring and managing remote fuel station equipment, ensuring smooth operations with minimal downtime.
Project Management:
Specialists coordinating IT infrastructure setups and upgrades for new sites, leveraging TeamViewer for remote collaboration and system configuration.
Executive and Compliance Oversight:
Occasional users who audit or supervise remote operations to ensure adherence to compliance standards like PCI.
TeamViewer is a vital tool for our business and ensures seamless remote operations and efficient issue resolution across our organisation.
10 - We have 10 in-house team members supporting TeamViewer on an ongoing basis including:
IT Helpdesk Technicians:
Handling day-to-day operations, troubleshooting, and resolving connectivity issues. They need strong problem-solving skills, familiarity with remote desktop tools, and experience in providing technical support.
System Administrators:
Skilled in configuring and managing TeamViewer deployments, including setting up unattended access, user permissions. They also ensure TeamViewer integrates smoothly with existing IT infrastructure.
Network Engineers:
Handling network-related challenges, such as ensuring stable connectivity, optimising bandwidth for remote sessions, and addressing firewall or VPN configurations that can impact performance.
Compliance and Audit Analysts:
Responsible for reviewing session recordings, logs, and user access to ensure TeamViewer usage aligns with internal policies and external regulations (e.g., PCI compliance).
IT Helpdesk Technicians:
Handling day-to-day operations, troubleshooting, and resolving connectivity issues. They need strong problem-solving skills, familiarity with remote desktop tools, and experience in providing technical support.
System Administrators:
Skilled in configuring and managing TeamViewer deployments, including setting up unattended access, user permissions. They also ensure TeamViewer integrates smoothly with existing IT infrastructure.
Network Engineers:
Handling network-related challenges, such as ensuring stable connectivity, optimising bandwidth for remote sessions, and addressing firewall or VPN configurations that can impact performance.
Compliance and Audit Analysts:
Responsible for reviewing session recordings, logs, and user access to ensure TeamViewer usage aligns with internal policies and external regulations (e.g., PCI compliance).
- Remote IT support for critical systems:
- System monitoring and maintenance
- Project deployment and configuration
- Compliance and Security Audits
- Remote Collaboration
- Training and guide creation
- Remote configuration of Fuel Pumps and Price Signs:
- Emergency response for system failures
- Software deployment in User Acceptance Testing
- Staff training
- Proactive system monitoring and predictive maintenance
- Virtual commissioning for new sites
- Centralised Asset Management
- Augmented Reality (AR) support for onsite technicians
Comments
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