What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
255 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
112 Ratings

New Relic

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
255 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Red Hat OpenShift

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
112 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Platform-as-a-Service

    New Relic

    Feature Set Not Supported
    N/A
    7.9

    Red Hat OpenShift

    79%
    Red Hat OpenShift ranks higher in 11/11 features

    Ease of building user interfaces

    N/A
    0 Ratings
    8.4
    84%
    19 Ratings

    Scalability

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Platform management overhead

    N/A
    0 Ratings
    7.5
    75%
    23 Ratings

    Workflow engine capability

    N/A
    0 Ratings
    8.0
    80%
    20 Ratings

    Platform access control

    N/A
    0 Ratings
    8.0
    80%
    24 Ratings

    Services-enabled integration

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Development environment creation

    N/A
    0 Ratings
    8.4
    84%
    25 Ratings

    Development environment replication

    N/A
    0 Ratings
    8.2
    82%
    24 Ratings

    Issue monitoring and notification

    N/A
    0 Ratings
    7.7
    77%
    20 Ratings

    Issue recovery

    N/A
    0 Ratings
    6.5
    65%
    21 Ratings

    Upgrades and platform fixes

    N/A
    0 Ratings
    7.7
    77%
    22 Ratings

    Attribute Ratings

    • New Relic is rated higher in 2 areas: Likelihood to Recommend, Availability
    • Red Hat OpenShift is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    8.2

    Red Hat OpenShift

    82%
    29 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings
    10.0

    Red Hat OpenShift

    100%
    4 Ratings

    Usability

    5.7

    New Relic

    57%
    5 Ratings
    8.2

    Red Hat OpenShift

    82%
    3 Ratings

    Availability

    10.0

    New Relic

    100%
    2 Ratings
    5.5

    Red Hat OpenShift

    55%
    2 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings

    Red Hat OpenShift

    N/A
    0 Ratings

    Support Rating

    7.6

    New Relic

    76%
    7 Ratings
    9.0

    Red Hat OpenShift

    90%
    9 Ratings

    Implementation Rating

    6.7

    New Relic

    67%
    9 Ratings

    Red Hat OpenShift

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    New Relic

    N/A
    0 Ratings
    8.2

    Red Hat OpenShift

    82%
    1 Rating

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating

    Red Hat OpenShift

    N/A
    0 Ratings

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    Red Hat OpenShift

    Red Hat OpenShift is one of the best containerization and orchestration tools available today. It has wide support with all the popular programming languages and different development frameworks. It makes management and deployments very simple and easy for the engineers and saves a lot of time.
    Shivani Pandey | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    Red Hat OpenShift

    • The same as many similar K8 vendor solutions, OpenShift provides a managed Kubernetes environment with advanced facilitative components built-in.
    • It provides the life cycle management/monitoring toolset to help users better visualize and understand both the application and infrastructure environment.
    • Provides the scaling and recovering mechanism to ensure the high resilience of the application.
    • CI/CD pipeline integration following the DevOps concept.
    Anonymous | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    Red Hat OpenShift

    • The shift from v2 to v3 was a huge transition, and Red Hat [OpenShift] really failed at making this step easy for users - their documentation at the time was fairly lacking
    • When things go wrong it can be hard to diagnose
    Anonymous | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    Red Hat OpenShift

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $42 per month

    Red Hat OpenShift Editions & Modules

    Edition
    Azure On Demand$0.1711
    1-Year Reserved Instance$0.1141
    3-Year Reserved Instance$0.0761
    1. Per Hour
    Additional Pricing Details

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    Red Hat OpenShift

    Red Hat OpenShift 10.0
    Based on 4 answers
    Leverage OpenShift Online constantly at both the free and paid tiers. While AWS is convenient, it often brings more administration than I want to deal with for a quick application (i.e. Drupal or Wordpress blog). OpenShift also simplifies the DNS registration and ability to share application environments with team members
    Isaac Christoffersen | TrustRadius Reviewer

    Usability

    New Relic

    New Relic 5.7
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    Red Hat OpenShift

    Red Hat OpenShift 8.2
    Based on 3 answers
    As I said before, the obserability is one of the weakest point of OpenShift and that has a lot to do with usability. The Kibana console is not fully integrated with OpenShift console and you have to switch from tab to tab to use it. Same with Prometheus, Jaeger and Grafan, it's a "simple" integration but if you want to do complex queries or dashboards you have to go to the specific console
    Matias Mospan | TrustRadius Reviewer

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    Red Hat OpenShift

    Red Hat OpenShift 5.5
    Based on 2 answers
    No answer on this topic is available.

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    Red Hat OpenShift

    No score
    No answers yet
    No answers on this topic

    Support Rating

    New Relic

    New Relic 7.6
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    Red Hat OpenShift

    Red Hat OpenShift 9.0
    Based on 9 answers
    First of all OpenShift Help Portal is a great place to get assistance in case of any OpenShift platform related technical questions. When it comes to paid support subscription friendly support agents can find the right answer for you in a matter of minutes which is super efficient way of solving any critical issues.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    New Relic

    New Relic 6.7
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    Red Hat OpenShift

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    Red Hat OpenShift

    The other platforms are cloud based, and less relevant when you have to choose an on prem scenario.Red Hat OpenShift encapsulates Kubernetes and provides more, so that you have an all-in-one platform instead of dealing with various separate services.[Red Hat] OpenShift is cloud ready, that is very useful for the day when you'll be ready to switch to the cloud.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    New Relic

    No score
    No answers yet
    No answers on this topic

    Red Hat OpenShift

    Red Hat OpenShift 8.2
    Based on 1 answer
    It's easy to understand what are being billed and what's included in each type of subscription. Same with the support (Std or Premium) you know exactly what to expect when you need to use it. The "core" unit approach on the subscription made really simple to scale and carry the workloads from one site to another.
    Matias Mospan | TrustRadius Reviewer

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    Red Hat OpenShift

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    Red Hat OpenShift

    • Reduce [the] friction of monitoring environments. This leads to [a] quicker troubleshooting process.
    • Completely remove the need to authenticate each and every time you want to check on a specific environment.
    • Faster deployment workflow increases [the] efficiency of developers when testing in lower environment containers.
    Anonymous | TrustRadius Reviewer

    Add comparison