What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
255 Ratings
New Relic
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
255 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 255 reviews and ratings
Red Hat OpenShift
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
112 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 112 reviews and ratings
Feature Set Ratings
Platform-as-a-Service

New Relic
Feature Set Not Supported
N/A
7.9
Red Hat OpenShift
79%
Red Hat OpenShift ranks higher in 11/11 features
Red Hat OpenShift ranks higher in 11/11 features
Ease of building user interfaces

N/A
0 Ratings
8.4
84%
19 Ratings
Scalability

N/A
0 Ratings
8.7
87%
26 Ratings
Platform management overhead

N/A
0 Ratings
7.5
75%
23 Ratings
Workflow engine capability

N/A
0 Ratings
8.0
80%
20 Ratings
Platform access control

N/A
0 Ratings
8.0
80%
24 Ratings
Services-enabled integration

N/A
0 Ratings
7.6
76%
20 Ratings
Development environment creation

N/A
0 Ratings
8.4
84%
25 Ratings
Development environment replication

N/A
0 Ratings
8.2
82%
24 Ratings
Issue monitoring and notification

N/A
0 Ratings
7.7
77%
20 Ratings
Issue recovery

N/A
0 Ratings
6.5
65%
21 Ratings
Upgrades and platform fixes

N/A
0 Ratings
7.7
77%
22 Ratings
Attribute Ratings
- New Relic is rated higher in 2 areas: Likelihood to Recommend, Availability
- Red Hat OpenShift is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings
8.2
Red Hat OpenShift
82%
29 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings
10.0
Red Hat OpenShift
100%
4 Ratings
Usability

5.7
New Relic
57%
5 Ratings
8.2
Red Hat OpenShift
82%
3 Ratings
Availability

10.0
New Relic
100%
2 Ratings
5.5
Red Hat OpenShift
55%
2 Ratings
Performance

8.0
New Relic
80%
2 Ratings
Red Hat OpenShift
N/A
0 Ratings
Support Rating

7.6
New Relic
76%
7 Ratings
9.0
Red Hat OpenShift
90%
9 Ratings
Implementation Rating

6.7
New Relic
67%
9 Ratings
Red Hat OpenShift
N/A
0 Ratings
Contract Terms and Pricing Model

New Relic
N/A
0 Ratings
8.2
Red Hat OpenShift
82%
1 Rating
Product Scalability

8.0
New Relic
80%
1 Rating
Red Hat OpenShift
N/A
0 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesRed Hat OpenShift
Red Hat OpenShift is one of the best containerization and orchestration tools available today. It has wide support with all the popular programming languages and different development frameworks. It makes management and deployments very simple and easy for the engineers and saves a lot of time.
Project Engineer
Wipro LimitedInformation Technology & Services, 10,001+ employees
Pros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
Red Hat OpenShift
- The same as many similar K8 vendor solutions, OpenShift provides a managed Kubernetes environment with advanced facilitative components built-in.
- It provides the life cycle management/monitoring toolset to help users better visualize and understand both the application and infrastructure environment.
- Provides the scaling and recovering mechanism to ensure the high resilience of the application.
- CI/CD pipeline integration following the DevOps concept.

Verified User
Strategist in Information Technology
Package/Freight Delivery Company, 10,001+ employeesCons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
Red Hat OpenShift
- The shift from v2 to v3 was a huge transition, and Red Hat [OpenShift] really failed at making this step easy for users - their documentation at the time was fairly lacking
- When things go wrong it can be hard to diagnose

Verified User
Professional in Corporate
Research Company, 501-1000 employeesPricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Red Hat OpenShift
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$42 per month
Red Hat OpenShift Editions & Modules
Edition
Azure On Demand | $0.1711 |
---|---|
1-Year Reserved Instance | $0.1141 |
3-Year Reserved Instance | $0.0761 |
- Per Hour
Additional Pricing Details
—Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesRed Hat OpenShift
Red Hat OpenShift 10.0
Based on 4 answers
Leverage OpenShift Online constantly at both the free and paid tiers. While AWS is convenient, it often brings more administration than I want to deal with for a quick application (i.e. Drupal or Wordpress blog). OpenShift also simplifies the DNS registration and ability to share application environments with team members
Architect, Infrastructure Services
VizuriInformation Technology and Services, 51-200 employees
Usability
New Relic
New Relic 5.7
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesRed Hat OpenShift
Red Hat OpenShift 8.2
Based on 3 answers
As I said before, the obserability is one of the weakest point of OpenShift and that has a lot to do with usability. The Kibana console is not fully integrated with OpenShift console and you have to switch from tab to tab to use it. Same with Prometheus, Jaeger and Grafan, it's a "simple" integration but if you want to do complex queries or dashboards you have to go to the specific console
Innovation Leader
Datastar Argentina S.A.Information Technology & Services, 51-200 employees
Reliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Red Hat OpenShift
Red Hat OpenShift 5.5
Based on 2 answers
No answer on this topic is available.
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Red Hat OpenShift
No score
No answers yet
No answers on this topic
Support Rating
New Relic
New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Red Hat OpenShift
Red Hat OpenShift 9.0
Based on 9 answers
First of all OpenShift Help Portal is a great place to get assistance in case of any OpenShift platform related technical questions. When it comes to paid support subscription friendly support agents can find the right answer for you in a matter of minutes which is super efficient way of solving any critical issues.

Verified User
Employee in Information Technology
Information Technology and Services Company, 10,001+ employeesImplementation Rating
New Relic
New Relic 6.7
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
Red Hat OpenShift
No score
No answers yet
No answers on this topic
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesRed Hat OpenShift
The other platforms are cloud based, and less relevant when you have to choose an on prem scenario.Red Hat OpenShift encapsulates Kubernetes and provides more, so that you have an all-in-one platform instead of dealing with various separate services.[Red Hat] OpenShift is cloud ready, that is very useful for the day when you'll be ready to switch to the cloud.

Verified User
Manager in Information Technology
Banking Company, 1001-5000 employeesContract Terms and Pricing Model
New Relic
No score
No answers yet
No answers on this topic
Red Hat OpenShift
Red Hat OpenShift 8.2
Based on 1 answer
It's easy to understand what are being billed and what's included in each type of subscription. Same with the support (Std or Premium) you know exactly what to expect when you need to use it. The "core" unit approach on the subscription made really simple to scale and carry the workloads from one site to another.
Innovation Leader
Datastar Argentina S.A.Information Technology & Services, 51-200 employees
Scalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Red Hat OpenShift
No score
No answers yet
No answers on this topic
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesRed Hat OpenShift
- Reduce [the] friction of monitoring environments. This leads to [a] quicker troubleshooting process.
- Completely remove the need to authenticate each and every time you want to check on a specific environment.
- Faster deployment workflow increases [the] efficiency of developers when testing in lower environment containers.

Verified User
Engineer in Engineering
Information Technology & Services Company, 10,001+ employees