New Relic vs Red Hat OpenShift | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 207 reviews and ratings

Score 9 out of 10

Based on 68 reviews and ratings

Feature Rating Comparison

New Relic

Red Hat OpenShift

Ease of building user interfaces

Scalability

Platform management overhead

Workflow engine capability

Platform access control

Services-enabled integration

Development environment creation

Development environment replication

Issue monitoring and notification

Issue recovery

Upgrades and platform fixes

Pros

The New Relic agent does a great job of monitoring and profiling an application.
The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.

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Verified User

Director in Information Technology

Financial Services Company, 1001-5000 employees

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Pre built cartridges, giving a huge range of software ready to go. Reduces the amount of time required to get up and running.
Integration with GIT was an advantage, cloning the repo and making changes was straight forward.
Speed, creating an environment in minutes, ready to deploy.

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Verified User

Professional in Information Technology

Retail Company, 1001-5000 employees

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Cons

Sometimes we can't drill down deep enough on errors or traces.
Inter communication paths are not obvious (stack) though service maps are helpful at times.
I often feel like it's not really built for cloud monitoring and microservices.
There are additional plugins that our IT dept can't seem to get working with our product, like Kubernetes, PostgreSQL.

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Verified User

Engineer in Engineering

E-Learning Company, 201-500 employees

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I would like to see a public cloud using OpenShift and Docker integration. I am not aware if this is already available now.
I would like to see a tool that can help with extracting log files from the remote server like it being available on a Samba shared folder. And other applications that want to scan for keywords in the application log can check if there have been any errors or exceptions thrown by the application.

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Sonam Samdupkhangsar

Senior (Consultant) Software Engineer

Intermountain HealthcareHospital & Health Care, 10,001+ employees

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Likelihood to Renew

New Relic 7.3

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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Red Hat OpenShift 10.0

Based on 4 answers

Leverage OpenShift Online constantly at both the free and paid tiers. While AWS is convenient, it often brings more administration than I want to deal with for a quick application (i.e. Drupal or Wordpress blog). OpenShift also simplifies the DNS registration and ability to share application environments with team members

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Isaac Christoffersen

Architect, Infrastructure Services

VizuriInformation Technology and Services, 51-200 employees

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Usability

New Relic 7.7

Based on 4 answers

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

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Verified User

Professional in Engineering

E-Learning Company, 501-1000 employees

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Red Hat OpenShift 8.5

Based on 2 answers

It is easy to understand. Gives our team freedom to focus on the quality of our coding and not worry too much about build and deployment which honestly can be a headache for some of us. Also, customer support is fast and responsive so we don't have to wait for weeks for issues to get fixed.

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Verified User

Consultant in Engineering

Information Technology and Services Company, 5001-10,000 employees

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Reliability and Availability

New Relic 10.0

Based on 2 answers

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Red Hat OpenShift 5.5

Based on 2 answers

No answer on this topic is available.

Performance

New Relic 8.0

Based on 2 answers

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Support Rating

New Relic 8.0

Based on 6 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Red Hat OpenShift 9.0

Based on 8 answers

First of all OpenShift Help Portal is a great place to get assistance in case of any OpenShift platform related technical questions. When it comes to paid support subscription friendly support agents can find the right answer for you in a matter of minutes which is super efficient way of solving any critical issues.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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Implementation Rating

New Relic 8.5

Based on 8 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

New Relic has a lot of benefits comparing to other solutions.The main one is usability, compared to other solutions on the market, the interface and usability beats everything else and without good user experience, the user tends to ignore the solution.Great APM integration, easy and simple, which our developing teams love.And Synthetics is way ahead of anything out there, very simple and robust solution that gives us a lot of resources.

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Verified User

Team Lead in Engineering

Banking Company, 1001-5000 employees

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For large to medium deployments the Red Hat OpenShift works great and better than other products. There is an advantage of integrating it with the GIT repository that makes the work quite easy and the user interface is quite easy to understand for a beginner too. OpenShift is inexpensive when it comes to cost and it doesn't take much time to run your application.

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Data Analyst

MphRxHealth, Wellness and Fitness, 201-500 employees

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Scalability

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

I can't speak to this specifically as I'm just an end user, so I'll speak in terms of the impact on our team. We've used New Relic to monitor a new page we're still in the process of fully rolling out.
It allows us to keep an eye on our overall page performance (several different metrics), JavaScript error rate, and other custom logging to make sure the new page is not having any significant downturns in these areas.
By comparing these stats to the previous version of the page, we can feel confident in continuing to roll out the new page, and get early warning signs if something goes wrong.
Our high priority alerts are tied in to OpsGenie so we get custom notifications off hours.

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Verified User

Engineer in Information Technology

Retail Company, 10,001+ employees

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I have been able to cut my hosting costs almost to zero without sacrificing the ability to handle higher loads down the road.
I haven't received messages about the site being down since I started using OpenShift. I don't have to worry about fixing things myself when/if the network or some hardware fails.

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Full Stack Developer

GeneSys FoundationInternet, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

New Relic Editions & Modules

Edition

Standard	$99¹
Pro	Contact sales team
Enterprise	Contact sales team
Telemetry Data Platform	0.25³
Proactive Detection	0.25⁴
Incident Intelligence	0.50⁵

per user
per GB
per million app transactions
per incident

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Red Hat OpenShift Editions & Modules

Edition

Azure On Demand	$0.171¹
1-Year Reserved Instance	$0.114¹
3-Year Reserved Instance	$0.076¹

Per Hour

Additional Pricing Details

—

Rating Summary

New Relic

Red Hat OpenShift

New Relic

Red Hat OpenShift

New Relic

Red Hat OpenShift

New Relic

Red Hat OpenShift

New Relic

Red Hat OpenShift

New Relic

Red Hat OpenShift

New Relic

Red Hat OpenShift

New Relic

Red Hat OpenShift

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