Overview
ProductRatingMost Used ByProduct SummaryStarting Price
New Relic
Score 8.5 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Red Hat OpenShift
Score 8.7 out of 10
N/A
OpenShift is Red Hat's Cloud Computing Platform as a Service (PaaS) offering. OpenShift is an application platform in the cloud where application developers and teams can build, test, deploy, and run their applications.
$0.08
per hour
Pricing
New RelicRed Hat OpenShift
Editions & Modules
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
New RelicRed Hat OpenShift
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
New RelicRed Hat OpenShift
Platform-as-a-Service
Comparison of Platform-as-a-Service features of Product A and Product B
New Relic
-
Ratings
Red Hat OpenShift
7.7
77 Ratings
5% below category average
Ease of building user interfaces00 Ratings7.562 Ratings
Scalability00 Ratings8.677 Ratings
Platform management overhead00 Ratings6.769 Ratings
Workflow engine capability00 Ratings7.260 Ratings
Platform access control00 Ratings7.671 Ratings
Services-enabled integration00 Ratings7.663 Ratings
Development environment creation00 Ratings8.069 Ratings
Development environment replication00 Ratings7.865 Ratings
Issue monitoring and notification00 Ratings7.167 Ratings
Issue recovery00 Ratings7.967 Ratings
Upgrades and platform fixes00 Ratings8.370 Ratings
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New RelicRed Hat OpenShift
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IBM Instana
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Score 9.1 out of 10
IBM Cloud Private
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Score 9.5 out of 10
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Score 9.1 out of 10
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Score 9.5 out of 10
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User Ratings
New RelicRed Hat OpenShift
Likelihood to Recommend
8.6
(124 ratings)
8.6
(81 ratings)
Likelihood to Renew
8.8
(16 ratings)
8.9
(9 ratings)
Usability
7.5
(8 ratings)
8.5
(6 ratings)
Availability
9.1
(2 ratings)
5.5
(1 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(7 ratings)
8.6
(7 ratings)
Implementation Rating
8.5
(8 ratings)
8.6
(2 ratings)
Configurability
7.3
(3 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.5
(2 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
8.2
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
New RelicRed Hat OpenShift
Likelihood to Recommend
New Relic
New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
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Red Hat
Support for non standard integrations having significant market opportunities.training and documentation and consistent support for desktop and other environments.the stability of the application is reliable for front end and backend without any lags or issues.runming various applications on Prem and in the cloud.all the data is being maintained in the cloud enables us to store large amount of data too.
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Pros
New Relic
  • gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
  • Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
  • Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
  • log managements of the logs the infrastructure is generating we can view logs through there only
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Red Hat
  • Build processes are quicker, so our app devs can expedite application deployment.
  • Openshift serves as a great environment for collaboration and testing applications, prior to Production deployment.
  • Upgrades on OCPv4.X are easy, quick, and seamless.
  • Redhat constantly adds new feature sets on a regular basis.
Read full review
Cons
New Relic
  • I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
  • It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
  • It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.
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Red Hat
  • Would love to see easier use of OpenShift developer tools.
  • I would like to see better error logs with respect to issues that directly impact the User log. For example, we lost DNS and we were unable to log into the UI. It took some digging to relate the error to the loss of DNS.
Read full review
Likelihood to Renew
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
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Red Hat
Leverage OpenShift Online constantly at both the free and paid tiers. While AWS is convenient, it often brings more administration than I want to deal with for a quick application (i.e. Drupal or Wordpress blog). OpenShift also simplifies the DNS registration and ability to share application environments with team members
Read full review
Usability
New Relic
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
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Red Hat
As I said before, the obserability is one of the weakest point of OpenShift and that has a lot to do with usability. The Kibana console is not fully integrated with OpenShift console and you have to switch from tab to tab to use it. Same with Prometheus, Jaeger and Grafan, it's a "simple" integration but if you want to do complex queries or dashboards you have to go to the specific console
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Reliability and Availability
New Relic
Never observed an outage
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Red Hat
No answers on this topic
Performance
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
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Red Hat
No answers on this topic
Support Rating
New Relic
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
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Red Hat
Their customer support team is good and quick to respond. On a couple of occassions, they have helped us in solving some issues which we were finding a tad difficult to comprehend. On a rare occasion, the response was a bit slow but maybe it was because of the festival season. Overall a good experience on this front.
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Implementation Rating
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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Red Hat
No answers on this topic
Alternatives Considered
New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
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Red Hat
Openshift provides a way to deploy Containerized Java applications running on JBoss EAP and RHEL in a very easy way. Reducing server preparation time, hardening-server headaches, and deploying to different stages nightmares.
Read full review
Contract Terms and Pricing Model
New Relic
No answers on this topic
Red Hat
It's easy to understand what are being billed and what's included in each type of subscription. Same with the support (Std or Premium) you know exactly what to expect when you need to use it. The "core" unit approach on the subscription made really simple to scale and carry the workloads from one site to another.
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Scalability
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
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Red Hat
No answers on this topic
Return on Investment
New Relic
  • Less time debugging issues or letting issues go unknown
  • We know of issues before our customers
  • One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience.
  • Cost is expensive and is one of highest engineering spends
Read full review
Red Hat
  • OCP has allowed our platform to move towards a highly available infrastructure, and push our developers to provide more cloud-native applications and services
  • The initial deployment of OCP was a large costly investment, both in terms of monetary and man-hour resources. Once deployed however, the overhead has been more than manageable.
Read full review
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