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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Pantheon

    Score10 out of 10
    N/APantheon is a WebOps platform for operating WordPress, Drupal, and Next.js websites. The platform supports the deployment, scaling, maintenance, security, and performance management of web applications. Key Capabilities Website operations: Pantheon manages operational requirements associated with uptime, performance, security, and scaling for supported websites. Framework support: The platform supports WordPress, Drupal, and Next.js…

    $29

    per month

    Pricing
    New RelicPantheon
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Basic
    $29
    per month
    Performance
    $114
    per month
    Elite
    Contact for quote
    Offerings
    Pricing Offerings
    New RelicPantheon
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    New RelicPantheon
    Considered Both Products
    New Relic
    No answer on this topic
    Pantheon
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    71 Answers
    97%
    Would buy again
    60 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    64 Answers
    97%
    Delivers good value for the price
    56 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    76 Answers
    98%
    Happy with the feature set
    61 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    55 Answers
    98%
    Lived up to sales and marketing promises
    55 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    68 Answers
    93%
    Implementation went as expected
    56 Answers
    Best Alternatives
    New RelicPantheon
    Small Businesses
    Amazon CloudWatch
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    LogicMonitor
    Score8.9 out of 10
    No answers on this topic
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    New RelicPantheon
    Likelihood to Recommend
    7.3
    (148 ratings)
    8.0
    (68 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    10.0
    (1 ratings)
    Usability
    6.7
    (14 ratings)
    9.8
    (29 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (7 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    8.0
    (9 ratings)
    10.0
    (1 ratings)
    Configurability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicPantheon
    Likelihood to Recommend
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
    Read full review
    Pantheon
    Pantheon is excellent for medium-large websites that require high availability and a managed workflow. It would be inappropriate for small websites because of the cost or for situations where more control of the environment is appropriate. We find it useful because we rarely do anything outside of the Drupal application.
    Incentivized
    Read full review
    Pros
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
    Read full review
    Pantheon
    • Effective use of our codebase deployment and implementation.
    • The dashboard functionality and general stability and security are excellent.
    • The server is quite consistent, and if you need assistance from the support team, they are very quick to respond.
    • Automatic updates let me ensure that my customers have safe websites without increasing my own expense.
    • The team offers excellent assistance and help for chat.
    Incentivized
    Read full review
    Cons
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
    Read full review
    Pantheon
    • Pricing structure has too large of a jump between Basic and Performance plans
    • Have run into issues with prescribed WP updates not working through dashboard and having to do manually.
    • Pantheon site dashboard occasionally is unavailable (the site is never affected though)
    Incentivized
    Read full review
    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Pantheon
    The environment is stable and we have not had any issues/downtime. The annual cost is reasonable.
    Incentivized
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    Usability
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
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    Pantheon
    Pantheon is an easy system, especially to the users with previous experience with other similar platform and the interface is clear enough to easily understand how things operates. On the Cloud deployment everything also works effectively and the technical team from Pantheon community are very helpful on providing the necessary assistant to their customers.
    Incentivized
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    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
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    Pantheon
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    Pantheon
    No answers on this topic
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
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    Pantheon
    Even tier 1 Pantheon chat and ticket support are knowledgeable, competent, and useful. They routinely understand and promptly resolve urgent, complex, and/or unusual issues that other hosts need to escalate to tier 2 or tier 3 support personnel. I honestly can't think of a truly negative or disappointing support experience in the years I've used Pantheon hosting for client websites.
    Incentivized
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    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Pantheon
    Once the environments were up and running, the implementation was easy to synchronize with latest data prior to switchover.
    Incentivized
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    Alternatives Considered
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
    Read full review
    Pantheon
    Although it may seem a good fit for a company that needs extra control over the deployment process and development process, for a firm that is mainly concentrating on SEO, it would be an overkill. Pantheon provides that sweet automation that allows us to shed some weight on development and focus on our business activities.
    Incentivized
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    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
    Read full review
    Pantheon
    No answers on this topic
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    Pantheon
    • Pantheon allows ordinary sites to excel esp if there is consistent development going on behind the scenes.
    • Website management is super easy and the hosting fee gets paid off as you save on developer hours.
    • Expensive for those who are not consistently developing on the platform, there are other options out there at better price points.
    Incentivized
    Read full review
    ScreenShots

    Pantheon Screenshots

    Screenshot of where to find out in seconds if a site is ready to launch. Launch Check can be used to get recommendations and discover site issues fast with reports based on over 50 automated checks.Screenshot of the Developer Dashboard, used to build, launch, and run Drupal and WordPress sites. Interface via SFTP or Git, deploy and scale sites, and access tools like backups and one-click core updates. Add team members and control access.