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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Red Hat OpenShift on IBM Cloud

    Score7.9 out of 10
    N/ARed Hat OpenShift on IBM Cloud is a comprehensive service that offers fully managed OpenShift clusters, on IBM Cloud platform. It is directly integrated into the same Kubernetes service that maintains 25 billion on-demand forecasts daily at The Weather Company.N/A
    Pricing
    New RelicRed Hat OpenShift on IBM Cloud
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    New RelicRed Hat OpenShift on IBM Cloud
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    New RelicRed Hat OpenShift on IBM Cloud
    Considered Both Products
    New Relic
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    71 Answers
    94%
    Would buy again
    15 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    64 Answers
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    76 Answers
    94%
    Happy with the feature set
    15 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    55 Answers
    92%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    68 Answers
    100%
    Implementation went as expected
    15 Answers
    Features
    New RelicRed Hat OpenShift on IBM Cloud
    Container Management
    Comparison of Container Management features of New Relic and Red Hat OpenShift on IBM Cloud
    Feature
    New Relic
    -
    Ratings
    Red Hat OpenShift on IBM Cloud
    7.4
    7 Ratings
    10% below category average
    Security and Isolation00 Ratings8.77 Ratings
    Container Orchestration00 Ratings8.27 Ratings
    Cluster Management00 Ratings7.17 Ratings
    Storage Management00 Ratings6.97 Ratings
    Resource Allocation and Optimization00 Ratings7.37 Ratings
    Discovery Tools00 Ratings6.96 Ratings
    Update Rollouts and Rollbacks00 Ratings7.46 Ratings
    Self-Healing and Recovery00 Ratings7.57 Ratings
    Analytics, Monitoring, and Logging00 Ratings6.77 Ratings
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    New RelicRed Hat OpenShift on IBM Cloud
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    Score8.9 out of 10
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    Score8.6 out of 10
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    User Ratings
    New RelicRed Hat OpenShift on IBM Cloud
    Likelihood to Recommend
    7.3
    (148 ratings)
    8.0
    (16 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (14 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (7 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    8.0
    (9 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicRed Hat OpenShift on IBM Cloud
    Likelihood to Recommend
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
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    IBM
    RedHat OpenShift is not only suited for IBM Cloud but can run in ANY cloud. We installed in Azure Cloud, for example. It can also run on Linux servers or a Power 9 machine. It is built for multi-cloud or on-prem environments. IBM support provides such excellent guidance in the installation and configuration that no other product on the market can beat it.
    Incentivized
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    Pros
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
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    IBM
    • Multiclick provisioning of resources makes it super easy to manage pods and deployments. We don't have to maintain code for the same
    • In built security features and customizability ensures that organization wide standards are integrated well into the containers
    • Automated backups, scale ups and fail recovery makes sure of minimal down time
    Incentivized
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    Cons
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
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    IBM
    • I wish it had better compatibility with docker file syntax. We had issues when it couldn't build standard docker files
    • Wish it had better documentation
    • Wish they offered fully supported client libraries for the Openshift API rather than dumping it on a 3rd party
    Incentivized
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    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
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    IBM
    No answers on this topic
    Usability
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
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    IBM
    No answers on this topic
    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
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    IBM
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
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    IBM
    No answers on this topic
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
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    IBM
    I think response time for IBM Cloud support should be improved.
    Incentivized
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    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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    IBM
    No answers on this topic
    Alternatives Considered
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
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    IBM
    We evaluated a number of potential solutions and ultimately chose Red Hat OpenShift because it was compatible with our existing technology. Time and costs savings have been realized throughout the company since we implemented Red Hat OpenShift, and the IT department has been freed up to focus on activities that are more valuable.
    Incentivized
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    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
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    IBM
    No answers on this topic
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
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    IBM
    • Our customer satisfaction and NPS score has had positive outcomes based on new architecture
    • We are focused on business outcomes vs running the service and maintenance
    • OpenShift on IBM Cloud has had a direct, positive impact on TCO, ROI, and payback period
    • Our staff is more focused on higher-level business activities, i.e. acquiring & customer retention
    Incentivized
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