What users are saying about
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Top Rated
156 Ratings
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38 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100

SolarWinds AppOptics

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38 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

SolarWinds AppOptics

With the current set of features, AppOptics is a great option for startups that do not depend on downstream external services for their product. I have already recommended it to some friends working at other startups. I am rating it 8/10 instead of 10/10 because its monitoring of downstream services is inadequate. In our company, we have a monolithic application. So, we don't have an opinion on how it would operate in a service-oriented architecture.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
SolarWinds AppOptics
7.3
Application monitoring
New Relic
SolarWinds AppOptics
8.1
Database monitoring
New Relic
SolarWinds AppOptics
7.4
Threshold alerts
New Relic
SolarWinds AppOptics
7.4
Predictive capabilities
New Relic
SolarWinds AppOptics
5.9
Application performance management console
New Relic
SolarWinds AppOptics
7.5
Collaboration tools
New Relic
SolarWinds AppOptics
7.0
Out-of-the box templates to monitor applications
New Relic
SolarWinds AppOptics
7.2
Application dependency mapping and thresholding
New Relic
SolarWinds AppOptics
7.2
Virtualization monitoring
New Relic
SolarWinds AppOptics
7.6
Server availability and performance monitoring
New Relic
SolarWinds AppOptics
8.1
Server usage monitoring and capacity forecasting
New Relic
SolarWinds AppOptics
7.2
IT Asset Discovery
New Relic
SolarWinds AppOptics
7.0

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

SolarWinds AppOptics

  • Easy to integrate with an application stack. Supports many. In my case, I just need the AppOptics client and client key to start integration with my application stack.
  • Provide real-time metrics like DB connection, query analysis, latency in API calls and other connections, response codes for various API's, etc.
  • We can also set thresholds based on use-cases and set up the alerts and publish one across various suitable channels.
Anonymous | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

SolarWinds AppOptics

  • The only thing that I would add is the possibility to display every single query our servers receive to eventually analyze them and query through them. We could also generate nice visualizations from that. Right now I believe we can only see averages.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

SolarWinds AppOptics

SolarWinds AppOptics 7.3
Based on 1 answer
Prior comparisons, fast metrics and decent reporting
Anonymous | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

SolarWinds AppOptics

SolarWinds AppOptics 7.3
Based on 1 answer
AppOptics has performed well for all of the major functions we have needed it for. Especially when it comes to tracking down response time issues and researching app performance for different pages and different times of day we have been able to do everything we need to. We know there are some more advanced features that could help us in more niche areas, but haven't had the time to delve deeper into using or setting them up.
Anonymous | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

SolarWinds AppOptics

No score
No answers yet
No answers on this topic

Performance

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

SolarWinds AppOptics

No score
No answers yet
No answers on this topic

Support Rating

New Relic

New Relic 8.0
Based on 6 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

SolarWinds AppOptics

No score
No answers yet
No answers on this topic

Implementation Rating

New Relic

New Relic 8.5
Based on 8 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

SolarWinds AppOptics

No score
No answers yet
No answers on this topic

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

SolarWinds AppOptics

SolarWinds AppOptics serves a specific use case for us--diving down on the application layer to identify root causes of latency. It does not offer the same use case as SignalFx, which offers metrics for the overall service and integration for custom metrics. AppOptics also does not keep logs of your service or enable searches on them like Kibana. It serves a different use case than the products listed above.
Anonymous | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

SolarWinds AppOptics

No score
No answers yet
No answers on this topic

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

SolarWinds AppOptics

  • Faster Troubleshooting of issues in the infrastructure or our application, which helped us reduce downtime
  • Helped us identify resource bottlenecks, which in turn, helped reduce our overall footprint and operational costs.
  • It enables us to continuously monitor our application and alert us. This has allowed us to focus on product development without worrying about any underlying, hidden issues.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds AppOptics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

New Relic
8.5
SolarWinds AppOptics
8.0

Likelihood to Renew

New Relic
8.0
SolarWinds AppOptics
7.3

Usability

New Relic
9.0
SolarWinds AppOptics
7.3

Reliability and Availability

New Relic
10.0
SolarWinds AppOptics

Performance

New Relic
8.0
SolarWinds AppOptics

Support Rating

New Relic
8.0
SolarWinds AppOptics

Implementation Rating

New Relic
8.5
SolarWinds AppOptics

Scalability

New Relic
8.0
SolarWinds AppOptics

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