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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    SolarWinds AppOptics

    Score7.6 out of 10
    N/ASolarWinds AppOptics (formerly Librato) is an IT infrastructure monitoring service and APM, based on technology acquired by SolarWinds with Librato in 2015 to expand its cloud monitoring portfolio.N/A
    Pricing
    New RelicSolarWinds AppOptics
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    New RelicSolarWinds AppOptics
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    New RelicSolarWinds AppOptics
    Considered Both Products
    New Relic
    Chose New Relic
    All the tools mentioned above are pretty much the same in terms of their capabilities for monitoring, reporting, and alerting. Uniqueness in New relic comes from its out-of-the-box functionality to provide visibility into every aspect of application performance and time to …
    Incentivized
    Chose New Relic
    New Relic is competing neck to neck with other APM products in terms of capability, ease of doing business, implementation and configuration, prices, integrations, and future developments. No doubt New Relic is providing out of the box solution for business services monitoring …
    Incentivized
    Chose New Relic
    Although not in the list, Google Stackdriver is also in the competitive landscape for New Relic.

    We assessed all 3 of the alternatives above. We found AppDynamics to be the superior product, but with a price tag aligned with that superiority. Datadog was the best …
    Incentivized
    SolarWinds
    Chose SolarWinds AppOptics
    As an early-stage startup, we evaluated the different options on the following parameters: Functionality Monitoring overhead Cost Easy-to-use dashboard AppOptics had most of the features that we needed and offered their services at a reasonable price that made sense for …
    Incentivized
    Chose SolarWinds AppOptics
    What we found positive in AppOptics from others is:
    • Easy to install and manage.
    • Various stack support.
    Incentivized
    Chose SolarWinds AppOptics
    Pricing, faster, availability, easy debugging, easy to use/understand.
    Incentivized
    Key User Insights
    Would buy again
    91%
    Would buy again
    71 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    64 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    76 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    55 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    68 Answers
    No answers on this topic
    Features
    New RelicSolarWinds AppOptics
    Application Performance Management
    Comparison of Application Performance Management features of New Relic and SolarWinds AppOptics
    Feature
    New Relic
    -
    Ratings
    SolarWinds AppOptics
    6.9
    30 Ratings
    13% below category average
    Application monitoring00 Ratings8.530 Ratings
    Database monitoring00 Ratings7.528 Ratings
    Threshold alerts00 Ratings6.526 Ratings
    Predictive capabilities00 Ratings4.612 Ratings
    Application performance management console00 Ratings7.226 Ratings
    Collaboration tools00 Ratings6.014 Ratings
    Out-of-the box templates to monitor applications00 Ratings6.220 Ratings
    Application dependency mapping and thresholding00 Ratings6.618 Ratings
    Virtualization monitoring00 Ratings7.313 Ratings
    Server availability and performance monitoring00 Ratings8.123 Ratings
    Server usage monitoring and capacity forecasting00 Ratings7.316 Ratings
    IT Asset Discovery00 Ratings7.29 Ratings
    Best Alternatives
    New RelicSolarWinds AppOptics
    Small Businesses
    Amazon CloudWatch
    Score7.6 out of 10
    No answers on this topic
    Medium-sized Companies
    LogicMonitor
    Score8.9 out of 10
    SolarWinds Server & Application Monitor
    Score7.7 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    Splunk AppDynamics
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    New RelicSolarWinds AppOptics
    Likelihood to Recommend
    7.3
    (148 ratings)
    7.8
    (30 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    9.1
    (2 ratings)
    Usability
    6.7
    (14 ratings)
    9.6
    (2 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (7 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    8.0
    (9 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicSolarWinds AppOptics
    Likelihood to Recommend
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
    Read full review
    SolarWinds
    AppOptics is good for small to medium-sized organizations with less than 150 servers or less than 40 services to monitor. It performs well for this use case where people need to get an overview of application performance, and 95%ile data is okay. Somewhere every data point and every record is critical; it should be avoided.
    Incentivized
    Read full review
    Pros
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
    Read full review
    SolarWinds
    • Request tracing with code profiling.
    • Automated alerting on latency and response codes for each API.
    • Low resource overhead while collecting data from our application servers.
    • Highly performant dashboard that enables us to make progress rapidly.
    • Very resilient. We have not seen a downtime in their service in the entire year that we have used them.
    • Identify database and cache requests that are taking longer than expected
    Incentivized
    Read full review
    Cons
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
    Read full review
    SolarWinds
    • The only thing that I would add is the possibility to display every single query our servers receive to eventually analyze them and query through them. We could also generate nice visualizations from that. Right now I believe we can only see averages.
    Incentivized
    Read full review
    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    SolarWinds
    We have been using AppOptics for over 3.5 years and expect to continue to renew it for the foreseeable future
    Incentivized
    Read full review
    Usability
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
    Read full review
    SolarWinds
    As far a usability is concerned for AppOptics, it is just as matter of few minutes away even if you start from scratch, as all you need to do is register on the site and you will get the URL and password. And after this all you have to do is follow the instruction, as per the configuration wizard (tool tip) within the console for various technology such as SQL, IIS, .NET
    Incentivized
    Read full review
    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
    Read full review
    SolarWinds
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    SolarWinds
    No answers on this topic
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
    Read full review
    SolarWinds
    Solarwinds AppOptics is rated as 9 out of 10 and the reason is there are still few areas where AppOptics needs to improve such as Service Now Integration, GCP Cloud Support, Better Dashboard visualization for application transactions flow. Other than these feature everything is there in AppOptics and that's a reason given 9 points out of 10.
    Incentivized
    Read full review
    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    SolarWinds
    No answers on this topic
    Alternatives Considered
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
    Read full review
    SolarWinds
    What we found positive in AppOptics from others is:
    • Easy to install and manage.
    • Various stack support.
    • Point to point deep-dive metrics and correlation.
    • Metrics like DB connection, query analysis, latency in API calls, and other connections, response codes for various APIs, etc are the key ones in our case, which AppOptics provides efficiently.
    • Alerts can be sent on different channels.
    Incentivized
    Read full review
    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
    Read full review
    SolarWinds
    No answers on this topic
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    SolarWinds
    • Application monitoring troubleshooting became more accurate. Accurate results save more man-hours of manual troubleshooting.
    • As Realtime monitoring and alerts provide more flexibility, downtime can be minimized and Accurate Root causes can be provided.
    • Dashboards can be useful for making future strategy based on trends.
    • Installation and integration is easy.
    Incentivized
    Read full review
    ScreenShots

    SolarWinds AppOptics Screenshots

    Screenshot of AppOptics Home ScreenScreenshot of AppOptics DashboardScreenshot of AppOptics TracesScreenshot of AppOptics Trace Root CauseScreenshot of AppOptics InfrastructureScreenshot of Host Heat Map