What users are saying about
New Relic
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Top Rated
252 Ratings
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Based on 252 reviews and ratings
44 Ratings
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Based on 44 reviews and ratings
Feature Set Ratings
Application Performance Management

New Relic
Feature Set Not Supported
N/A

7.6
SolarWinds AppOptics
76%
SolarWinds AppOptics ranks higher in 12/12 features
SolarWinds AppOptics ranks higher in 12/12 features
Application monitoring

N/A
0 Ratings

8.5
85%
28 Ratings
Database monitoring

N/A
0 Ratings

7.9
79%
26 Ratings
Threshold alerts

N/A
0 Ratings

8.0
80%
24 Ratings
Predictive capabilities

N/A
0 Ratings

5.4
54%
11 Ratings
Application performance management console

N/A
0 Ratings

7.8
78%
24 Ratings
Collaboration tools

N/A
0 Ratings

7.8
78%
12 Ratings
Out-of-the box templates to monitor applications

N/A
0 Ratings

8.0
80%
18 Ratings
Application dependency mapping and thresholding

N/A
0 Ratings

7.5
75%
16 Ratings
Virtualization monitoring

N/A
0 Ratings

7.8
78%
12 Ratings
Server availability and performance monitoring

N/A
0 Ratings

8.4
84%
21 Ratings
Server usage monitoring and capacity forecasting

N/A
0 Ratings

7.7
77%
15 Ratings
IT Asset Discovery

N/A
0 Ratings

6.5
65%
7 Ratings
Attribute Ratings
- New Relic is rated higher in 1 area: Likelihood to Recommend
- SolarWinds AppOptics is rated higher in 2 areas: Usability, Support Rating
- New Relic and SolarWinds AppOptics are tied in 1 area: Likelihood to Renew
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings

7.8
SolarWinds AppOptics
78%
28 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings

7.3
SolarWinds AppOptics
73%
1 Rating
Usability

5.8
New Relic
58%
5 Ratings

9.4
SolarWinds AppOptics
94%
2 Ratings
Availability

10.0
New Relic
100%
2 Ratings

SolarWinds AppOptics
N/A
0 Ratings
Performance

8.0
New Relic
80%
2 Ratings

SolarWinds AppOptics
N/A
0 Ratings
Support Rating

7.6
New Relic
76%
7 Ratings

9.0
SolarWinds AppOptics
90%
1 Rating
Implementation Rating

7.0
New Relic
70%
9 Ratings

SolarWinds AppOptics
N/A
0 Ratings
Product Scalability

8.0
New Relic
80%
1 Rating

SolarWinds AppOptics
N/A
0 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesSolarWinds AppOptics
SolarWinds AppOptics is a fit tool for monitoring modern technologies such as Cloud Services (AWs, Azure), Micro Services, SaaS solution - which would not require on-premises like attention for Maintenance, Patching etc, and hence no un-necessary downtime since it is being managed by Vendor itself. It also helps in application tracing like an APM tool.
Associate Consultant
HCL TechnologiesInformation Technology & Services, 10,001+ employees
Pros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
SolarWinds AppOptics
- Request tracing with code profiling.
- Automated alerting on latency and response codes for each API.
- Low resource overhead while collecting data from our application servers.
- Highly performant dashboard that enables us to make progress rapidly.
- Very resilient. We have not seen a downtime in their service in the entire year that we have used them.

Verified User
Vice-President in Engineering
Financial Services Company, 11-50 employeesCons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
SolarWinds AppOptics
- The only thing that I would add is the possibility to display every single query our servers receive to eventually analyze them and query through them. We could also generate nice visualizations from that. Right now I believe we can only see averages.

Verified User
Employee in Information Technology
Internet Company, 1001-5000 employeesPricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—SolarWinds AppOptics
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SolarWinds AppOptics Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesSolarWinds AppOptics
SolarWinds AppOptics 7.3
Based on 1 answer
Prior comparisons, fast metrics and decent reporting

Verified User
Engineer in Professional Services
Food & Beverages Company, 201-500 employeesUsability
New Relic
New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesSolarWinds AppOptics
SolarWinds AppOptics 9.4
Based on 2 answers
AppOptics has performed well for all of the major functions we have needed it for. Especially when it comes to tracking down response time issues and researching app performance for different pages and different times of day we have been able to do everything we need to. We know there are some more advanced features that could help us in more niche areas, but haven't had the time to delve deeper into using or setting them up.

Verified User
Employee in Information Technology
Information Technology & Services Company, 201-500 employeesReliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds AppOptics
No score
No answers yet
No answers on this topic
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds AppOptics
No score
No answers yet
No answers on this topic
Support Rating
New Relic
New Relic 7.6
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds AppOptics
SolarWinds AppOptics 9.0
Based on 1 answer
Solarwinds AppOptics is rated as 9 out of 10 and the reason is there are still few areas where AppOptics needs to improve such as Service Now Integration, GCP Cloud Support, Better Dashboard visualization for application transactions flow. Other than these feature everything is there in AppOptics and that's a reason given 9 points out of 10.
Associate Consultant
HCL TechnologiesInformation Technology & Services, 10,001+ employees
Implementation Rating
New Relic
New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
SolarWinds AppOptics
No score
No answers yet
No answers on this topic
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesSolarWinds AppOptics
What we found positive in AppOptics from others is:
- Easy to install and manage.
- Various stack support.
- Point to point deep-dive metrics and correlation.
- Metrics like DB connection, query analysis, latency in API calls, and other connections, response codes for various APIs, etc are the key ones in our case, which AppOptics provides efficiently.
- Alerts can be sent on different channels.

Verified User
Engineer in Information Technology
Financial Services Company, 201-500 employeesScalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
SolarWinds AppOptics
No score
No answers yet
No answers on this topic
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesSolarWinds AppOptics
- Faster Troubleshooting of issues in the infrastructure or our application, which helped us reduce downtime
- Helped us identify resource bottlenecks, which in turn, helped reduce our overall footprint and operational costs.
- It enables us to continuously monitor our application and alert us. This has allowed us to focus on product development without worrying about any underlying, hidden issues.

Verified User
Vice-President in Engineering
Financial Services Company, 11-50 employees