New Relic vs. SolarWinds AppOptics

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
New Relic
Score 8.5 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
SolarWinds AppOptics
Score 8.2 out of 10
N/A
SolarWinds AppOptics (formerly Librato) is an IT infrastructure monitoring service and APM, based on technology acquired by SolarWinds with Librato in 2015 to expand its cloud monitoring portfolio.N/A
Pricing
New RelicSolarWinds AppOptics
Editions & Modules
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
New RelicSolarWinds AppOptics
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
New RelicSolarWinds AppOptics
Considered Both Products
New Relic
Chose New Relic
All the tools mentioned above are pretty much the same in terms of their capabilities for monitoring, reporting, and alerting. Uniqueness in New relic comes from its out-of-the-box functionality to provide visibility into every aspect of application performance and time to …
Chose New Relic
New Relic is competing neck to neck with other APM products in terms of capability, ease of doing business, implementation and configuration, prices, integrations, and future developments. No doubt New Relic is providing out of the box solution for business services monitoring …
Chose New Relic
Although not in the list, Google Stackdriver is also in the competitive landscape for New Relic.

We assessed all 3 of the alternatives above. We found AppDynamics to be the superior product, but with a price tag aligned with that superiority. Datadog was the best …
SolarWinds AppOptics
Chose SolarWinds AppOptics
As an early-stage startup, we evaluated the different options on the following parameters: Functionality Monitoring overhead Cost Easy-to-use dashboard AppOptics had most of the features that we needed and offered their services at a reasonable price that made sense for …
Chose SolarWinds AppOptics
Pricing, faster, availability, easy debugging, easy to use/understand.
Chose SolarWinds AppOptics
What we found positive in AppOptics from others is:
  • Easy to install and manage.
  • Various stack support.
Top Pros
Top Cons
Features
New RelicSolarWinds AppOptics
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
New Relic
-
Ratings
SolarWinds AppOptics
6.8
30 Ratings
11% below category average
Application monitoring00 Ratings8.530 Ratings
Database monitoring00 Ratings7.528 Ratings
Threshold alerts00 Ratings6.326 Ratings
Predictive capabilities00 Ratings4.612 Ratings
Application performance management console00 Ratings7.026 Ratings
Collaboration tools00 Ratings5.814 Ratings
Out-of-the box templates to monitor applications00 Ratings5.820 Ratings
Application dependency mapping and thresholding00 Ratings6.418 Ratings
Virtualization monitoring00 Ratings7.313 Ratings
Server availability and performance monitoring00 Ratings8.123 Ratings
Server usage monitoring and capacity forecasting00 Ratings7.316 Ratings
IT Asset Discovery00 Ratings6.89 Ratings
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New RelicSolarWinds AppOptics
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Score 8.9 out of 10
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GitLab
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Score 8.9 out of 10
ManageEngine Site24x7
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Score 9.1 out of 10
Enterprises
GitLab
GitLab
Score 8.9 out of 10
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Score 9.1 out of 10
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User Ratings
New RelicSolarWinds AppOptics
Likelihood to Recommend
8.6
(126 ratings)
8.0
(30 ratings)
Likelihood to Renew
8.8
(16 ratings)
9.1
(2 ratings)
Usability
7.5
(8 ratings)
9.6
(2 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(7 ratings)
9.0
(1 ratings)
Implementation Rating
8.5
(8 ratings)
-
(0 ratings)
Configurability
7.3
(3 ratings)
-
(0 ratings)
Ease of integration
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
New RelicSolarWinds AppOptics
Likelihood to Recommend
New Relic
New - relic is well suited if you want to analyse the performance of your services and you want to improve it. Integration with multiple services with same account gives a clear picture of flow of your APIs if you have micro-service architecture. New-relic is less appropriate when you want to do logging of your system. As it does not emits every single calls
Read full review
SolarWinds
AppOptics is good for small to medium-sized organizations with less than 150 servers or less than 40 services to monitor. It performs well for this use case where people need to get an overview of application performance, and 95%ile data is okay. Somewhere every data point and every record is critical; it should be avoided.
Read full review
Pros
New Relic
  • gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
  • Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
  • Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
  • log managements of the logs the infrastructure is generating we can view logs through there only
Read full review
SolarWinds
  • Request tracing with code profiling.
  • Automated alerting on latency and response codes for each API.
  • Low resource overhead while collecting data from our application servers.
  • Highly performant dashboard that enables us to make progress rapidly.
  • Very resilient. We have not seen a downtime in their service in the entire year that we have used them.
  • Identify database and cache requests that are taking longer than expected
Read full review
Cons
New Relic
  • I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
  • It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
  • It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.
Read full review
SolarWinds
  • The only thing that I would add is the possibility to display every single query our servers receive to eventually analyze them and query through them. We could also generate nice visualizations from that. Right now I believe we can only see averages.
Read full review
Likelihood to Renew
New Relic
The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
Read full review
SolarWinds
We have been using AppOptics for over 3.5 years and expect to continue to renew it for the foreseeable future
Read full review
Usability
New Relic
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
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SolarWinds
As far a usability is concerned for AppOptics, it is just as matter of few minutes away even if you start from scratch, as all you need to do is register on the site and you will get the URL and password. And after this all you have to do is follow the instruction, as per the configuration wizard (tool tip) within the console for various technology such as SQL, IIS, .NET
Read full review
Reliability and Availability
New Relic
Never observed an outage
Read full review
SolarWinds
No answers on this topic
Performance
New Relic
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Read full review
SolarWinds
No answers on this topic
Support Rating
New Relic
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
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SolarWinds
Solarwinds AppOptics is rated as 9 out of 10 and the reason is there are still few areas where AppOptics needs to improve such as Service Now Integration, GCP Cloud Support, Better Dashboard visualization for application transactions flow. Other than these feature everything is there in AppOptics and that's a reason given 9 points out of 10.
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Implementation Rating
New Relic
It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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SolarWinds
No answers on this topic
Alternatives Considered
New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.
Read full review
SolarWinds
What we found positive in AppOptics from others is:
  • Easy to install and manage.
  • Various stack support.
  • Point to point deep-dive metrics and correlation.
  • Metrics like DB connection, query analysis, latency in API calls, and other connections, response codes for various APIs, etc are the key ones in our case, which AppOptics provides efficiently.
  • Alerts can be sent on different channels.
Read full review
Scalability
New Relic
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Read full review
SolarWinds
No answers on this topic
Return on Investment
New Relic
  • Less time debugging issues or letting issues go unknown
  • We know of issues before our customers
  • One common tool for logs, apm, infrastructure, and most alerting. Makes for easier developer experience.
  • Cost is expensive and is one of highest engineering spends
Read full review
SolarWinds
  • Application monitoring troubleshooting became more accurate. Accurate results save more man-hours of manual troubleshooting.
  • As Realtime monitoring and alerts provide more flexibility, downtime can be minimized and Accurate Root causes can be provided.
  • Dashboards can be useful for making future strategy based on trends.
  • Installation and integration is easy.
Read full review
ScreenShots

SolarWinds AppOptics Screenshots

Screenshot of AppOptics Home ScreenScreenshot of AppOptics DashboardScreenshot of AppOptics TracesScreenshot of AppOptics Trace Root CauseScreenshot of AppOptics InfrastructureScreenshot of Host Heat Map