What users are saying about
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Top Rated
252 Ratings

New Relic

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Top Rated
252 Ratings
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Score 8.4 out of 100
44 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Application Performance Management

    New Relic

    Feature Set Not Supported
    N/A
    7.6

    SolarWinds AppOptics

    76%
    SolarWinds AppOptics ranks higher in 12/12 features

    Application monitoring

    N/A
    0 Ratings
    8.5
    85%
    28 Ratings

    Database monitoring

    N/A
    0 Ratings
    7.9
    79%
    26 Ratings

    Threshold alerts

    N/A
    0 Ratings
    8.0
    80%
    24 Ratings

    Predictive capabilities

    N/A
    0 Ratings
    5.4
    54%
    11 Ratings

    Application performance management console

    N/A
    0 Ratings
    7.8
    78%
    24 Ratings

    Collaboration tools

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Out-of-the box templates to monitor applications

    N/A
    0 Ratings
    8.0
    80%
    18 Ratings

    Application dependency mapping and thresholding

    N/A
    0 Ratings
    7.5
    75%
    16 Ratings

    Virtualization monitoring

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Server availability and performance monitoring

    N/A
    0 Ratings
    8.4
    84%
    21 Ratings

    Server usage monitoring and capacity forecasting

    N/A
    0 Ratings
    7.7
    77%
    15 Ratings

    IT Asset Discovery

    N/A
    0 Ratings
    6.5
    65%
    7 Ratings

    Attribute Ratings

    • New Relic is rated higher in 1 area: Likelihood to Recommend
    • SolarWinds AppOptics is rated higher in 2 areas: Usability, Support Rating
    • New Relic and SolarWinds AppOptics are tied in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    7.8

    SolarWinds AppOptics

    78%
    28 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings
    7.3

    SolarWinds AppOptics

    73%
    1 Rating

    Usability

    5.8

    New Relic

    58%
    5 Ratings
    9.4

    SolarWinds AppOptics

    94%
    2 Ratings

    Availability

    10.0

    New Relic

    100%
    2 Ratings

    SolarWinds AppOptics

    N/A
    0 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings

    SolarWinds AppOptics

    N/A
    0 Ratings

    Support Rating

    7.6

    New Relic

    76%
    7 Ratings
    9.0

    SolarWinds AppOptics

    90%
    1 Rating

    Implementation Rating

    7.0

    New Relic

    70%
    9 Ratings

    SolarWinds AppOptics

    N/A
    0 Ratings

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating

    SolarWinds AppOptics

    N/A
    0 Ratings

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    SolarWinds AppOptics

    SolarWinds AppOptics is a fit tool for monitoring modern technologies such as Cloud Services (AWs, Azure), Micro Services, SaaS solution - which would not require on-premises like attention for Maintenance, Patching etc, and hence no un-necessary downtime since it is being managed by Vendor itself. It also helps in application tracing like an APM tool.
    Nikhil Kumar Sharma | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    SolarWinds AppOptics

    • Request tracing with code profiling.
    • Automated alerting on latency and response codes for each API.
    • Low resource overhead while collecting data from our application servers.
    • Highly performant dashboard that enables us to make progress rapidly.
    • Very resilient. We have not seen a downtime in their service in the entire year that we have used them.
    Anonymous | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    SolarWinds AppOptics

    • The only thing that I would add is the possibility to display every single query our servers receive to eventually analyze them and query through them. We could also generate nice visualizations from that. Right now I believe we can only see averages.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    SolarWinds AppOptics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SolarWinds AppOptics Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    SolarWinds AppOptics

    SolarWinds AppOptics 7.3
    Based on 1 answer
    Prior comparisons, fast metrics and decent reporting
    Anonymous | TrustRadius Reviewer

    Usability

    New Relic

    New Relic 5.8
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    SolarWinds AppOptics

    SolarWinds AppOptics 9.4
    Based on 2 answers
    AppOptics has performed well for all of the major functions we have needed it for. Especially when it comes to tracking down response time issues and researching app performance for different pages and different times of day we have been able to do everything we need to. We know there are some more advanced features that could help us in more niche areas, but haven't had the time to delve deeper into using or setting them up.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    SolarWinds AppOptics

    No score
    No answers yet
    No answers on this topic

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    SolarWinds AppOptics

    No score
    No answers yet
    No answers on this topic

    Support Rating

    New Relic

    New Relic 7.6
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    SolarWinds AppOptics

    SolarWinds AppOptics 9.0
    Based on 1 answer
    Solarwinds AppOptics is rated as 9 out of 10 and the reason is there are still few areas where AppOptics needs to improve such as Service Now Integration, GCP Cloud Support, Better Dashboard visualization for application transactions flow. Other than these feature everything is there in AppOptics and that's a reason given 9 points out of 10.
    Nikhil Kumar Sharma | TrustRadius Reviewer

    Implementation Rating

    New Relic

    New Relic 7.0
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    SolarWinds AppOptics

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    SolarWinds AppOptics

    What we found positive in AppOptics from others is:
    • Easy to install and manage.
    • Various stack support.
    • Point to point deep-dive metrics and correlation.
    • Metrics like DB connection, query analysis, latency in API calls, and other connections, response codes for various APIs, etc are the key ones in our case, which AppOptics provides efficiently.
    • Alerts can be sent on different channels.
    Anonymous | TrustRadius Reviewer

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    SolarWinds AppOptics

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    SolarWinds AppOptics

    • Faster Troubleshooting of issues in the infrastructure or our application, which helped us reduce downtime
    • Helped us identify resource bottlenecks, which in turn, helped reduce our overall footprint and operational costs.
    • It enables us to continuously monitor our application and alert us. This has allowed us to focus on product development without worrying about any underlying, hidden issues.
    Anonymous | TrustRadius Reviewer

    Screenshots

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