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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Untangle NG Firewall

    Score7 out of 10
    N/AUntangle NG Firewall is an open-source firewall and gateway security platform. It offers a free core firewall platform with paid add-ons, and a cloud-based management platform with a variety of deployment options for smaller teams.

    $25

    per month

    Pricing
    New RelicUntangle NG Firewall
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Open Source Firewall
    $0.00
    free under the GNU General Public License (GPL)
    NG Firewall Complete
    $25.00
    per month
    z4 appliance
    $299
    one-time purchase
    z4w appliance
    $329
    one-time purchase
    z4 Plus appliance
    $399.00
    one-time purchase
    z6 appliance
    $1199.00
    one-time purchase
    z12 appliance
    $1999.00
    one-time purchase
    z20 appliance
    $3499.00
    one-time purchase
    Offerings
    Pricing Offerings
    New RelicUntangle NG Firewall
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    New RelicUntangle NG Firewall
    Considered Both Products
    New Relic
    No answer on this topic
    Untangle
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    71 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    64 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    76 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    55 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    68 Answers
    100%
    Implementation went as expected
    5 Answers
    Features
    New RelicUntangle NG Firewall
    Firewall
    Comparison of Firewall features of New Relic and Untangle NG Firewall
    Feature
    New Relic
    -
    Ratings
    Untangle NG Firewall
    8.2
    6 Ratings
    5% below category average
    Identification Technologies00 Ratings8.06 Ratings
    Visualization Tools00 Ratings7.06 Ratings
    Content Inspection00 Ratings8.06 Ratings
    Policy-based Controls00 Ratings8.06 Ratings
    Active Directory and LDAP00 Ratings9.06 Ratings
    Firewall Management Console00 Ratings9.06 Ratings
    Reporting and Logging00 Ratings7.06 Ratings
    VPN00 Ratings9.06 Ratings
    High Availability00 Ratings9.05 Ratings
    Stateful Inspection00 Ratings8.06 Ratings
    Proxy Server00 Ratings8.03 Ratings
    Best Alternatives
    New RelicUntangle NG Firewall
    Small Businesses
    Amazon CloudWatch
    Score7.8 out of 10
    SonicWall NSA Series
    Score8.3 out of 10
    Medium-sized Companies
    LogicMonitor
    Score8.9 out of 10
    Barracuda CloudGen Firewall
    Score9.6 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    Cisco Adaptive Security Appliance (ASA) Software
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    New RelicUntangle NG Firewall
    Likelihood to Recommend
    7.3
    (148 ratings)
    7.0
    (9 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    9.0
    (2 ratings)
    Usability
    6.7
    (14 ratings)
    7.0
    (1 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (7 ratings)
    10.0
    (3 ratings)
    Implementation Rating
    8.0
    (9 ratings)
    10.0
    (1 ratings)
    Configurability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicUntangle NG Firewall
    Likelihood to Recommend
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
    Read full review
    Untangle
    Untangle is very strong in the "traditional" sense of security. That means an edge appliance that either works with an existing router or is the router itself (recommended). This approach has also been adapted well to cloud environments in order to protect virtual servers and VDI workstations. As mentioned earlier, many schools are using cloud-based filtering for their 1:1 solutions for their students. This is an area where Untangle is unable to serve. Some have used an instance of Untangle in the cloud with VPN to serve their remote needs, but it is not the same as solutions that are designed for cloud-based filtering of devices without VPN.
    Incentivized
    Read full review
    Pros
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
    Read full review
    Untangle
    • Web Filtering is strong, and can also do application fingerprinting to allow Facebook, but not Facebook games. Secondly, a separate partition called a "rack" can be set up to give one subnet or group of users different web filtering policies than another. For example, teachers would get more freedom to browse the web than students at a school.
    • Built-in SD-WAN connectivity as part of your license. IPSEC tunnel creation is also amazingly easy.
    • Will install on any x86 hardware created in the last 5-10 years. Ram and processor requirements per user are very low.
    • Reporting is phenomenal, however you can get death by details very easily.
    Incentivized
    Read full review
    Cons
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
    Read full review
    Untangle
    • The full suite can be expensive for business but will be powerful enough.
    • The full suite for home or small office isn't that bad of a price but may be out of reach for most home users but remember the basics are FREE so anyone can get started with it.
    • I would like to see it promoted for mid to large businesses as I think it can handle it.
    Incentivized
    Read full review
    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Untangle
    Service renewal is in Feb 2021. We will be renewing!
    Read full review
    Usability
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
    Read full review
    Untangle
    Generally works well but seeing more and more bugs with the OpenVPN app.
    Incentivized
    Read full review
    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
    Read full review
    Untangle
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    Untangle
    No answers on this topic
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
    Read full review
    Untangle
    The phone support reps are highly competent and native-English speakers. big plus vs some other vendors with difficult to understand or less knowledgable support engineers.
    Incentivized
    Read full review
    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Untangle
    No answers on this topic
    Alternatives Considered
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
    Read full review
    Untangle
    Untangle NG Firewall has a partnership with third parties to provide an amazing suite of applications. You pay for those. With free software, you have to wait for it to be updated. With Unifi, the hardware was too underpowered to do anything meaningful. I don't mind the monthly fees because these companies update quickly; they have a reputation to maintain.
    Incentivized
    Read full review
    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
    Read full review
    Untangle
    No answers on this topic
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    Untangle
    • It's allowed us to be PCI compliant which we need to do business.
    • It's allowed us to not only be PCI compliant but follow best practice to be actually as secure as we can be.
    • It's really presented us with a lot of flexibility in terms of how we connect to other services.
    • There is some maintenance, but it's very minimal.
    Incentivized
    Read full review
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