15 Ratings
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Score 8.1 out of 100
10 Ratings
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Score 9 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Quantum Workplace Engagement Surveys and Pulses

This is well suited to give you a guideline of where your company is at and areas that can improve upon. This was our first year so I believe when we continue to use this it will show areas that we can still improve upon and areas that we have improved upon
Mark Russell | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Survey templates
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Themes
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Custom logo/branding
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses

Survey Content

NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Changes to live survey
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Question design help
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Multiple question types
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses

Survey Logic

NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Survey logic flexibility
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses

Survey Reporting & Analytics

NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Response tracking
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Data export
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Standard reports
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Custom reports
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Analytics
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses

Survey Administration & Security

NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Access controls
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses
Compliance
NICE Satmetrix
8.0
Quantum Workplace Engagement Surveys and Pulses

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Quantum Workplace Engagement Surveys and Pulses

  • Quantum reporting was really easy to read and great for presenting to upper management.
  • They also offered some great additional resources for an upcharge.
  • This software is customizable to your organization, which is great.
  • This software was very user-friendly for my employees completing the engagement survey.
Julie Mathis, PHR, SHRM-CP | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Quantum Workplace Engagement Surveys and Pulses

  • I mentioned this to them after our last survey. The first year we did the survey the Quantum Workplace site provided us with detailed information on creating improvement plans, questions for employee focus groups and best practice information. While the site still provides information on creating an action plan, they removed the other information and haven't offered any new tips in the past two years. I would like to see them bring this back and update it each year so it is fresh and provides usable action items.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Quantum Workplace Engagement Surveys and Pulses

Quantum Workplace Engagement Surveys and Pulses 9.1
Based on 1 answer
Everything that I had expected from the survey were delivered with a few more
Mark Russell | TrustRadius Reviewer

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Quantum Workplace Engagement Surveys and Pulses

Quantum Workplace Engagement Surveys and Pulses 9.1
Based on 1 answer
I did not have any problems with it. The ease of use was great. If I had a question about anything they would answer it immediately or within a timely manner. They also were one step ahead providing me with information that I would need to know or use. They provide a great product
Mark Russell | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Quantum Workplace Engagement Surveys and Pulses

Quantum Workplace Engagement Surveys and Pulses 9.1
Based on 1 answer
Every time I had a request it was answered immediately or within a timely manner
Mark Russell | TrustRadius Reviewer

Implementation Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Quantum Workplace Engagement Surveys and Pulses

Quantum Workplace Engagement Surveys and Pulses 9.1
Based on 1 answer
Very easy system to use. I also like how you can customize your survey to work on certain areas you feel are important at the time. They also provide you with a list of questions you can select from as well as implement any custom questions you feel would be beneficial
Mark Russell | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Quantum Workplace Engagement Surveys and Pulses

We selected Quantum Workplace for three primary reasons:
  • Greater database of survey responses from more organizations and employees (strong benchmark universe)
  • Automated tools to create department level executive summary presentations
  • Prior experience with Quantum via Best Places to Work survey
And, finally, the pricing was very competitive, although not necessarily the lowest.
Jim Morrill | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Quantum Workplace Engagement Surveys and Pulses

  • We are seeing a direct correlation between reduced employee turnover, and department productivity, for those departments that use the survey cycle and important follow up steps.
Brian Fraser | TrustRadius Reviewer

Screenshots

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Quantum Workplace Engagement Surveys and Pulses

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Quantum Workplace Engagement Surveys and Pulses
9.0

Likelihood to Renew

NICE Satmetrix
5.1
Quantum Workplace Engagement Surveys and Pulses
9.1

Usability

NICE Satmetrix
Quantum Workplace Engagement Surveys and Pulses
9.1

Support Rating

NICE Satmetrix
Quantum Workplace Engagement Surveys and Pulses
9.1

Implementation Rating

NICE Satmetrix
Quantum Workplace Engagement Surveys and Pulses
9.1

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