NinjaOne vs. Raiseaticket

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NinjaOne
Score 9.1 out of 10
N/A
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.N/A
Raiseaticket
Score 9.0 out of 10
N/A
Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in…N/A
Pricing
NinjaOneRaiseaticket
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NinjaOneRaiseaticket
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
More Pricing Information
Features
NinjaOneRaiseaticket
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
NinjaOne
9.2
24 Ratings
23% above category average
Raiseaticket
-
Ratings
Remote monitoring9.122 Ratings00 Ratings
Network device monitoring8.122 Ratings00 Ratings
Activity Monitoring9.18 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
NinjaOne
8.7
24 Ratings
19% above category average
Raiseaticket
-
Ratings
Patch Management9.023 Ratings00 Ratings
Policy-based automation9.324 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
NinjaOne
-
Ratings
Raiseaticket
8.8
3 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings9.53 Ratings
Expert directory00 Ratings9.03 Ratings
Subscription-based notifications00 Ratings8.53 Ratings
ITSM collaboration and documentation00 Ratings8.03 Ratings
Ticket creation and submission00 Ratings9.53 Ratings
Ticket response00 Ratings8.53 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
NinjaOne
-
Ratings
Raiseaticket
9.0
3 Ratings
13% above category average
External knowledge base00 Ratings8.52 Ratings
Internal knowledge base00 Ratings9.53 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
NinjaOne
-
Ratings
Raiseaticket
7.0
3 Ratings
12% below category average
Customer portal00 Ratings7.53 Ratings
IVR00 Ratings6.52 Ratings
Social integration00 Ratings7.01 Ratings
Email support00 Ratings7.03 Ratings
Help Desk CRM integration00 Ratings7.03 Ratings
Best Alternatives
NinjaOneRaiseaticket
Small Businesses
Atera
Atera
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Atera
Atera
Score 8.8 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises

No answers on this topic

SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
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User Ratings
NinjaOneRaiseaticket
Likelihood to Recommend
9.3
(30 ratings)
9.0
(3 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(5 ratings)
-
(0 ratings)
User Testimonials
NinjaOneRaiseaticket
Likelihood to Recommend
NinjaOne
NinjaOne is a great solution for an all-in-one software suite that will accomplish many goals in a single pain of glass. It is very beneficial for small IT teams that need to automate and jobs as much as possible.
Patch management solution may not be the best if you have a large 3rd party software library.
Read full review
Fonicom Ltd
Raiseticket is the best tool to implement a support system for your business whether it is a small or medium business. If you have limited agents to manage the support team then it will help you to improve your support quality with timely resolution. It will analyse the ticket category and give the team keywords to close the ticket successfully with proper resolution. As it is a web-based tool, you can access this from any device from anywhere. During COVID-19 it helped our team to support our users from remote locations easily. You can also implement these on-site premises which are cheaper than others. But when it comes to modern technology, it is not providing email templates and you have to customize on your own which is a little difficult and time taking. While downloading monthly reports or customized reports it gives errors multiple times. Although we haven't faced any server down with this tool it is a little slow.
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Pros
NinjaOne
  • With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
  • Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
  • Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.
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Fonicom Ltd
  • Unique user support request can be categorized within SLAs
  • Templates are unique and integration is smooth.
  • reporting and ticket tracking is also good.
Read full review
Cons
NinjaOne
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
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Fonicom Ltd
  • Pre-set templates could use a bit of a revamp, but nothing major.
Read full review
Usability
NinjaOne
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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Fonicom Ltd
No answers on this topic
Support Rating
NinjaOne
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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Fonicom Ltd
No answers on this topic
Alternatives Considered
NinjaOne
Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've worked with in the past. Great account management. Great Product overall.
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Fonicom Ltd
Freshdesk is also free to use like Raiseaticket. But when it comes to supporting quality Raiseaticket wins. I had several issues while using Freshdesk but their support team never replied to tickets on time. Sometimes they don't reply to tickets and later close them from their end. When choosing a software you should have knowledge of both pre-sales service and post-sales service quality of the software so that you can choose the right one. So this way Raiseaticket wins from Freshdesk.
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Return on Investment
NinjaOne
  • Pos - Ninja has replaced 3 other software we used for monitoring, Remote Access
  • Pos - Have deployed ticketing to end users for better tracking of issues
  • Neg - Nothing bad about ninja but our teams workload has increased to take care of ticket tracking -
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Fonicom Ltd
  • It saved a lot of time.
  • Increase in productivity of the support staff
  • Resolving the common queries are around 30 % quicker
Read full review
ScreenShots

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring