Likelihood to Recommend
NinjaOne is a great solution for an all-in-one software suite that will accomplish many goals in a single pain of glass. It is very beneficial for small IT teams that need to automate and jobs as much as possible.
Patch management solution may not be the best if you have a large 3rd party software library.
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It is valuable software for when it comes to a large or medium organization, since it helps to protect the endpoints, but as the number of servers increases its value increases. However, it is important to keep in mind that when it comes to low end devices, its protection can affect their performance. This is because it is not a software with a very light agent.
Read full review Pros With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations. Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly. Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done. Read full review The incident management piece is the heart and soul of the product. A single area where all data in relation to network and email protection is available. Works well in conjunction with the standard Symantec Endpoint product. URL Protection is advanced and very helpful Technical support is great and definitely the best I have ever seen for a "anti-virus" type product. Read full review Cons NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices. I would like it if NinjaOne also provided an MDM solution. It would be nice is NinjaOne could integrate a PAM solution as well. Read full review I don't like that I have to maintain the client and keep it up to date. Updating the client is not a very easy process. Deploying the client could be easier. They have a deployment tool, but it doesn't really get to all PCs, which means I still have to manually deploy it. Because the product has so much customization, it can also be very difficult to set up and understand. Read full review Likelihood to Renew
Symantec Advanced Threat Protection has done a sufficient job at identifying true positives. However, the UI could be improved and the amount of false positives is a little too frequent for my liking
Read full review Usability
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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There is a small learning curve, but compared to other AV products it is fairly simple and easy to catch onto
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Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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Support responds fast for higher priority issues, they have always been good at solving the problems we encounter.
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No, besides to review documentation prior to beginning. That is what helped lead to a smooth implementation
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Ninja is much easier to use that anything I've worked with in the past. We selected Ninja because we felt the learning curve for the team would be the fastest, and the roadmap for the product shows its evolving quickly. Can't say that for many of the other platforms I've worked with in the past. Great account management. Great Product overall.
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Frankly, the other products were too expensive to make the change from Symantec so we continued with the tried and true protection. We don't have the funding to move to a more expensive product and the manpower that it would take to implement a new solution.
Read full review Return on Investment Pos - Ninja has replaced 3 other software we used for monitoring, Remote Access Pos - Have deployed ticketing to end users for better tracking of issues Neg - Nothing bad about ninja but our teams workload has increased to take care of ticket tracking - Read full review Some digital assets were lost due to failures to detect various threats. We had to use other products in combination in order to trust that all threats were actually detected, taking extra time. We couldn't use just SATP. Ability to quickly manage/deploy via AD made maintenance of the application itself quick and easy. Read full review ScreenShots