What users are saying about
4 Ratings
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264 Ratings
4 Ratings
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Score 7.8 out of 100

Workplace by Facebook

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264 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Nuclino

One of the best tools for small team wiki/collaboration site. After setting things up in a day, there was almost no learning curve for the users. Not the best solution for bigger teams though. Because of the mobile apps, the user can be productive while on the move too! Desktop and web version are working fine.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

Workplace is great as a team collaboration and communication tool that is easy to deploy and eliminates friction. I would also recommend it to small agencies who need a client communication portal as it does a great job filling the need. It is also a great tool for associations, community teams, and specialty groups like a club or employee group. As long as guidelines are set and you do not have a predisposition towards paranoia, I would think any group that has a need for communication that needs to be centralized, this can serve you well.
David Faustina | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Nuclino
7.8
Workplace by Facebook
7.3
Task Management
Nuclino
8.0
Workplace by Facebook
7.0
Mobile Access
Nuclino
7.1
Workplace by Facebook
8.6
Search
Nuclino
7.2
Workplace by Facebook
7.8
Visual planning tools
Nuclino
9.0
Workplace by Facebook
6.5
Gantt Charts
Nuclino
Workplace by Facebook
7.3
Scheduling
Nuclino
Workplace by Facebook
6.9
Workflow Automation
Nuclino
Workplace by Facebook
7.0

Communication

Nuclino
7.0
Workplace by Facebook
7.6
Notifications
Nuclino
8.0
Workplace by Facebook
8.5
Discussions
Nuclino
4.0
Workplace by Facebook
8.3
Internal knowledgebase
Nuclino
9.0
Workplace by Facebook
7.2
Chat
Nuclino
Workplace by Facebook
8.8
Surveys
Nuclino
Workplace by Facebook
7.7
Integrates with GoToMeeting
Nuclino
Workplace by Facebook
6.9
Integrates with Gmail and Google Hangouts
Nuclino
Workplace by Facebook
6.7
Integrates with Outlook
Nuclino
Workplace by Facebook
6.8

File Sharing & Management

Nuclino
7.6
Workplace by Facebook
7.8
Versioning
Nuclino
7.3
Workplace by Facebook
7.9
Document collaboration
Nuclino
8.5
Workplace by Facebook
7.2
Access control
Nuclino
7.8
Workplace by Facebook
7.8
Advanced security features
Nuclino
7.0
Workplace by Facebook
7.6
Video files
Nuclino
Workplace by Facebook
8.3
Audio files
Nuclino
Workplace by Facebook
8.3
Integrates with Google Drive
Nuclino
Workplace by Facebook
7.1
Device sync
Nuclino
Workplace by Facebook
8.2

Pros

Nuclino

  • Clean simple interface where users can onboard quickly and get to documenting - no "plugins" that the user has to learn to use.
  • Great structuring method which shows on the left-hand side allowing the user to drag-n-drop items in the hierarchy where they are needed quickly.
  • Ability to view history to see changes and export content into word and PDF formats.
  • Great search interface that quickly shows the results using auto-complete in keeping with the clean interface.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

  • It is so easy to introduce to employees because it has the same look and feel as Facebook, which the majority of our employees are already familiar with.
  • It's a communications, collaboration, and file/document sharing tool all rolled up into one. It eliminates the need for other software.
  • Our HR team uses it constantly to keep employees up to date on company news and for polling to get feedback on new initiatives.
Adam Montgomery | TrustRadius Reviewer

Cons

Nuclino

  • No real offline use is possible.
  • For small teams it's ok, but pricing is too high if lots of employees need to work with it.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

  • Limited project management options - no good way to track tasks or projects, so other tools are needed.
  • Easy to dismiss for people who don't see the value - the Facebook-like nature of the tool can be a liability when it comes to wanting management to take it seriously.
  • Chat interface has downsides - the standalone chat applications can be a bit buggy, and the chat interface within the web view is not ideal.
  • No intuitive way to message a group - chat options like Slack are better at easily messaging a group or department, where in Workplace you have to be a member of a group to start a conversation.
Anonymous | TrustRadius Reviewer

Usability

Nuclino

No score
No answers yet
No answers on this topic

Workplace by Facebook

Workplace by Facebook 5.1
Based on 2 answers
Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
Anonymous | TrustRadius Reviewer

Support Rating

Nuclino

Nuclino 8.0
Based on 1 answer
The Nuclino knowledge base is good. Most answers to your questions can be found there. I didn't need to contact support at all.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

Workplace by Facebook 8.4
Based on 25 answers
Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
Rahul Kumar | TrustRadius Reviewer

Alternatives Considered

Nuclino

Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

We simply chose this tool to avoid the dispersion of our employees when using it, and since it is an extension of Facebook social network, there was no greater risk of resistance to change. If another option was chosen, perhaps our team would not be as efficient as possible in carrying out the work activities. This was the most important reason and I think we were not wrong.
Marlon Seijas | TrustRadius Reviewer

Return on Investment

Nuclino

  • Having a central documentation allowed users to find data more quickly, which resulted in 50% less "question" type bugs that would appear in our queue.
  • Collaborating documentation before development resulted in less bugs; this is part process but the ease of sharing and making related documentation easy to access encouraged users into adapting the process.
  • Increased use in documentation allows support response time to be higher for triage since supporting documentation is ready to go.
Anonymous | TrustRadius Reviewer

Workplace by Facebook

  • Workplace by Facebook hasn't had any negative impact on my business as of yet and the only positive impact I can think of is that it easily helps me find agents for my clients in different states.
  • Workplace by Facebook hasn't helped me make any money, but it does educate me on the new tools my company releases so that I can better help my clients.
Katelyn Rylee | TrustRadius Reviewer

Pricing Details

Nuclino

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workplace by Facebook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nuclino
8.5
Workplace by Facebook
8.0

Usability

Nuclino
Workplace by Facebook
5.1

Support Rating

Nuclino
8.0
Workplace by Facebook
8.4

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