What users are saying about
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54 Ratings
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Top Rated
89 Ratings

Olo

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54 Ratings
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Score 8.4 out of 100

Square POS

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Top Rated
89 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • Square POS is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.2

Olo

82%
31 Ratings
9.0

Square POS

90%
58 Ratings

Likelihood to Renew

9.1

Olo

91%
2 Ratings
10.0

Square POS

100%
2 Ratings

Usability

8.5

Olo

85%
3 Ratings
9.6

Square POS

96%
9 Ratings

Support Rating

8.6

Olo

86%
2 Ratings
8.8

Square POS

88%
27 Ratings

Implementation Rating

9.1

Olo

91%
1 Rating

Square POS

N/A
0 Ratings

Likelihood to Recommend

Olo Inc

After using a previous integrator, I can safely say I would recommend Olo above the competition. Olo successfully consolidates all platforms for order ingestion thus simplifying the entire process of digital ordering. Trying to do it any other way would simply be foolish. The technology works and there is a great support structure behind the scenes to make sure that if there are any questions, feature requests, or advancements that they get added to the development queue.
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Square

Square POS is by far the easiest POS software to use at events and train additional team members on - even with temporary or first-time employees. It's easy to see how each event is doing in live time. It gives the event manager a real-time view of revenue earned. Its really easy to create/manage/delete users to keep the platform secure.
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Pros

Olo Inc

  • Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
  • If there are issues with our equipment, Olo is quick to respond and get us back online.
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Square

  • Mobile transactions (not like from a phone, but in terms of the ability to physically relocate rapidly).
  • Simple setup.
  • Generally uncomplicated pricing.
  • Widespread customer familiarity: because it's so regularly in use in our industry (musicians/entertainment professionals), people know and trust it in a way that you might not with a different provider.
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Cons

Olo Inc

  • hard to set up 3rd parties on Rails - providing access and adding pricing information
  • bug in searching orders - have to first deselect all before selecting store
  • need to add group ordering - but they said they are working on this
  • store hours are too difficult to update. please make them editable all at once
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Square

  • Too much going on for simple users. There are so many different apps and pages now that I get lost almost every time I log onto Square
  • The high percentage of fees taken from sales
  • The difficulty in changing default settings
  • The layout of the “website” you can create is truly a nightmare
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Pricing Details

Olo

Starting Price

Editions & Modules

Olo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Square POS

    Starting Price

    $0

    Editions & Modules

    Square POS editions and modules pricing
    EditionModules
    Square Point of SaleFree1
    Each Transaction2.6% + $0.102
    Square Reader for magstripe103
    Square Reader for contactless and chip494
    Square Stand for contactless and chip165
    Square Terminal276
    Square Register397

    Footnotes

    1. none
    2. per transaction
    3. per each additional reader; first reader free
    4. per reader
    5. per month
    6. per month
    7. per 24 months

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Olo Inc

    It's quick, responsive, easy to navigate and has all the functions necessary to get the job done
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    Square

    I don't really foresee anything being able to dislodge Square from our organization—we're not evangelists or anything like that—it's just the best solution we've found for our use case. Being able to quickly handle transactions from customers and then track all of those sales for analysis/bookkeeping later on.
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    Usability

    Olo Inc

    Olo's usability is great. The only area that keeps them from being a 10 is menu management. Menu management is absolutely workable, but it could be better. The rest of the system works well and is very usable and user-friendly. To the extent that their menu management has opportunities, the Olo Expo product helps this out with the people that need it the most, and thus why they score a 9 overall. Without Olo Expo, I'd score it an 8.
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    Square

    Once set up, Square POS is very easy to use. I feel it is a little too easy. Many other solutions have some layer of complexity to them but Square POS is pretty straightforward and this makes it the ideal POS solution in my opinion. If a solution can remove the barriers to use and allow end users to get on with their tasks without being slowed down, then it is a winner. This is what we were able to achieve with Square POS.
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    Support Rating

    Olo Inc

    No product is ever perfect and support is there to help when that is the case. The vast majority of time the Olo support team is quick, transparent, and resolves the issues. However, I can't say that they are absolutely perfect (but few support teams are). The only thing keeping them from a 10 is the LVL1 support teams will often not read a ticket fully and see that the troubleshooting steps they are about to give have already taken place.
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    Square

    An admission - I have NEVER had to use Square POS support. The system is seamless, it just works! I have never had any queries about how the system worked as everything is so clearly laid out. I have never had any problems with payments. If their support systems are anywhere near as good as their software, I think we'll be in good hands.
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    Implementation Rating

    Olo Inc

    not sure
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    Square

    No answers on this topic

    Alternatives Considered

    Olo Inc

    Revel is my POS provider and they want to charge way to much for online integration so I have not tried it. What I have tried is each companies own apps on their tablets. I would rather have 3 or 4 different tablets that are good at what they do for their respective company then use your "all-in-one" solution that honestly is much worse.
    Read full review

    Square

    We only used Square POS while we were getting set up with Authorize.Net. It isn't as flashy or recognized by the general public, but in our industry, that isn't a priority. We do very large transactions so the higher rates and fees from Square add up insanely quickly making the lower rates and fees from Authorize.Net the nail in Square's coffin for us.
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    Return on Investment

    Olo Inc

    • Time savings for employees has been a positive impact.
    • Our takeout business has increased from less than 10% to over 30% in the last 2 years, we could not have been as successful with this increase without the help of Olo.
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    Square

    • The opportunity cost of waiting for payments and manually bringing them to a bank means that we don't have to visit our bank branch. That alone saves us several hours each month.
    • We can use ordinary computers and mobile devices with Square instead of paying for expensive software or terminals.
    • Our clients appreciate not having to process payments to us, and anything that helps our clients and makes them happy carries more import than I can explain in this space.
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    Screenshots

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