Olo vs. Square POS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Olo
Score 8.4 out of 10
N/A
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.N/A
Square POS
Score 9.5 out of 10
N/A
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
$10
per each additional reader; first reader free
Pricing
OloSquare POS
Editions & Modules
No answers on this topic
Each Transaction
2.6% + $0.10
per transaction
Square Reader for magstripe
$10
per each additional reader; first reader free
Square Stand for contactless and chip
$16
per month
Square Terminal
$27
per month
Square Register
$39
per 24 months
Square Reader for contactless and chip
$49
per reader
Square Point of Sale
Free
Offerings
Pricing Offerings
OloSquare POS
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
OloSquare POS
Small Businesses
Square POS
Square POS
Score 9.5 out of 10
Shopify
Shopify
Score 8.8 out of 10
Medium-sized Companies
Toast Point of Sale
Toast Point of Sale
Score 7.2 out of 10
Epicor Eagle
Epicor Eagle
Score 8.1 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
OloSquare POS
Likelihood to Recommend
8.2
(36 ratings)
9.6
(59 ratings)
Likelihood to Renew
9.1
(2 ratings)
10.0
(2 ratings)
Usability
8.4
(3 ratings)
9.6
(9 ratings)
Support Rating
8.5
(2 ratings)
8.7
(18 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
OloSquare POS
Likelihood to Recommend
Olo Inc
After using a previous integrator, I can safely say I would recommend Olo above the competition. Olo successfully consolidates all platforms for order ingestion thus simplifying the entire process of digital ordering. Trying to do it any other way would simply be foolish. The technology works and there is a great support structure behind the scenes to make sure that if there are any questions, feature requests, or advancements that they get added to the development queue.
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Block, Inc (Square)
Square POS is by far the easiest POS software to use at events and train additional team members on - even with temporary or first-time employees. It's easy to see how each event is doing in live time. It gives the event manager a real-time view of revenue earned. Its really easy to create/manage/delete users to keep the platform secure.
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Pros
Olo Inc
  • Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
  • If there are issues with our equipment, Olo is quick to respond and get us back online.
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Block, Inc (Square)
  • Mobile transactions (not like from a phone, but in terms of the ability to physically relocate rapidly).
  • Simple setup.
  • Generally uncomplicated pricing.
  • Widespread customer familiarity: because it's so regularly in use in our industry (musicians/entertainment professionals), people know and trust it in a way that you might not with a different provider.
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Cons
Olo Inc
  • hard to set up 3rd parties on Rails - providing access and adding pricing information
  • bug in searching orders - have to first deselect all before selecting store
  • need to add group ordering - but they said they are working on this
  • store hours are too difficult to update. please make them editable all at once
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Block, Inc (Square)
  • Too much going on for simple users. There are so many different apps and pages now that I get lost almost every time I log onto Square
  • The high percentage of fees taken from sales
  • The difficulty in changing default settings
  • The layout of the “website” you can create is truly a nightmare
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Likelihood to Renew
Olo Inc
It's quick, responsive, easy to navigate and has all the functions necessary to get the job done
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Block, Inc (Square)
I don't really foresee anything being able to dislodge Square from our organization—we're not evangelists or anything like that—it's just the best solution we've found for our use case. Being able to quickly handle transactions from customers and then track all of those sales for analysis/bookkeeping later on.
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Usability
Olo Inc
Olo's usability is great. The only area that keeps them from being a 10 is menu management. Menu management is absolutely workable, but it could be better. The rest of the system works well and is very usable and user-friendly. To the extent that their menu management has opportunities, the Olo Expo product helps this out with the people that need it the most, and thus why they score a 9 overall. Without Olo Expo, I'd score it an 8.
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Block, Inc (Square)
Once set up, Square POS is very easy to use. I feel it is a little too easy. Many other solutions have some layer of complexity to them but Square POS is pretty straightforward and this makes it the ideal POS solution in my opinion. If a solution can remove the barriers to use and allow end users to get on with their tasks without being slowed down, then it is a winner. This is what we were able to achieve with Square POS.
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Support Rating
Olo Inc
No product is ever perfect and support is there to help when that is the case. The vast majority of time the Olo support team is quick, transparent, and resolves the issues. However, I can't say that they are absolutely perfect (but few support teams are). The only thing keeping them from a 10 is the LVL1 support teams will often not read a ticket fully and see that the troubleshooting steps they are about to give have already taken place.
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Block, Inc (Square)
An admission - I have NEVER had to use Square POS support. The system is seamless, it just works! I have never had any queries about how the system worked as everything is so clearly laid out. I have never had any problems with payments. If their support systems are anywhere near as good as their software, I think we'll be in good hands.
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Implementation Rating
Olo Inc
not sure
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Block, Inc (Square)
No answers on this topic
Alternatives Considered
Olo Inc
Revel is my POS provider and they want to charge way to much for online integration so I have not tried it. What I have tried is each companies own apps on their tablets. I would rather have 3 or 4 different tablets that are good at what they do for their respective company then use your "all-in-one" solution that honestly is much worse.
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Block, Inc (Square)
We only used Square POS while we were getting set up with Authorize.Net. It isn't as flashy or recognized by the general public, but in our industry, that isn't a priority. We do very large transactions so the higher rates and fees from Square add up insanely quickly making the lower rates and fees from Authorize.Net the nail in Square's coffin for us.
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Return on Investment
Olo Inc
  • Time savings for employees has been a positive impact.
  • Our takeout business has increased from less than 10% to over 30% in the last 2 years, we could not have been as successful with this increase without the help of Olo.
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Block, Inc (Square)
  • The opportunity cost of waiting for payments and manually bringing them to a bank means that we don't have to visit our bank branch. That alone saves us several hours each month.
  • We can use ordinary computers and mobile devices with Square instead of paying for expensive software or terminals.
  • Our clients appreciate not having to process payments to us, and anything that helps our clients and makes them happy carries more import than I can explain in this space.
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ScreenShots

Olo Screenshots

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