OneLogin by One Identity vs. WatchGuard AuthPoint

OneLogin is very convenient. Users can register their own iPhone or Android to act as their authorization device, meaning they will likely always have access to the OneLogin security code. The OneLogin application then allows the users to hit a button instead of inputting the security code to validate their two-factor authorization. OneLogin is great for businesses who need to enforce secure access into their various systems and tools. By consolidating the security into a single login with security device two-factor authorization, it makes it safe and easy to manage.

Incentivized

Watchguard Authpoint is well suited to both small and large companies and scales well. It can be adapted to a number of token delivery methods, and mutliple methods (Push, QR code, OTP) can be used simultaneously to support users in different authentication contexts. The geokinetics function allows for real control of international travelers distinguishing them from random individuals using stolen credentials in random remote locations.

Incentivized

• Connects with a lot of different vendors, tools, and sites. It is also customizable to where you can add almost any site you are logging into. This makes it especially useful for team members who may use a tool that other team members within the company do not use.
• It works. I've used a few keychain apps that work for a little while, or never work, and this app works 99.99% of the time. Only on one experience have I experienced issue access sites and that was due to user error.
• It's easy to update passwords and usernames within the app. It allows password resets to be an easy process and lowers the time in updating items everywhere.

Incentivized

• The Authpoint Cloud portal is easy to use and navigate
• It integrates well with the Firebox and gateway
• Promptly sends 2FA request onto the user devices
• Its very easy to re-activate token on a new device if the device is lost or stolen
• Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate

Incentivized

• Lack of administrative APIs for creating or setting up new connectors: This prevents the automated integration to federations and requires manual setup rather than discovery-based automated setup.
• Customization of the interface: The potential configuration of the interface are still limited at the moment (logo, primary and secondary colors, background). This prevents the usage of the platform as a communication medium or to organize the space in a more standard fashion (for our institution)
• There are some limitations with using the apps provisioning APIs that can lead to some termination or provisioning actions not being completed

Incentivized

• While the set up was easy to do the instructions could use a little more details.
• It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.

Incentivized

Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.

Incentivized

OneLogin is very easy to use. The most complicated part is the user setup and even that is not difficult. After everything is working, using it day to day is trivial. All you have to do is have the application ready on your phone and you can use a single set of login credentials to access all of your tools securely.

Incentivized

After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.

Incentivized

It failed a couple of times for a period of an hour or so, where systems were down.

Incentivized

Never had a problem with Authpoint servers.

Incentivized

There has never been an issue where I have needed to use the OneLogin support so it would be unfair to rate them anything other than a 10 on their ability to provide support. Like I said its a very basic platform that we use it for with no issues.

Incentivized

WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.

Incentivized

It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.

Incentivized

We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.

Incentivized

the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.

Incentivized

OneLogin has a lesser cost as compared to other solutions. It also has a successful POC, partner expertise, integration with in-house and cloud-based apps, and provides restriction of access from unauthorized devices. It is a secure solution with industry-standard encryption, a good dashboard, and a cloud-based solution. In my opinion, there is not too much effort involved in the integration and it provides good OEM support.

Incentivized

I would slot Authpoint as better than ESET but not Duo. ESET has the same limitations as Watchguard in the OTP support. It also is an on-prem installed console rather than a cloud, which increases cost and maintenance requirements. The duo now supports standard OTP for admin accounts, so it can be managed by a team.

Incentivized

We are a medium-sized company. We don't need rapid scaling.

Incentivized

• The one big benefit would be time-saving. It is a very convenient platform.
• The access outside of the office also allows me to work at home or in my spare time for additional business that needs to be taken care of.

Incentivized

• Our end uses found this product very easy to use. Using one overview session, I have not had to follow up with users to access the product.
• Once deployed, other users in our environment heard about the ease of use. We then had a 25% increase in requests for the product.
• This product has added to the overall satisfaction of users having to work offsite, attend conferences and other travel while still being able to stay connected to their work product.

Incentivized