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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Documentum

    Score9 out of 10
    N/AOpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.N/A

    eDOCS

    Score6 out of 10
    N/AOpenText eDOCS is presented as a light-footprint, cost-effective and highly-flexible enterprise content management (ECM) solution for Legal, Corporate Legal, Public Sector and Professional Service organizations and corporate law departments. eDOCS aims to ensure sensitive work product is securely managed throughout the content lifecycle, while remaining easily accessible for day-to-day operations, to enable users to deliver exceptional enterprise content services to their clients.N/A

    Tungsten Capture

    Score9.5 out of 10
    N/ATungsten Capture (formerly Kofax Capture) is a suite of multichannel document capture applications.

    $3,500

    per year

    Pricing
    OpenText DocumentumeDOCSTungsten Capture
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Kofax Capture
    $3,500
    per year
    Offerings
    Pricing Offerings
    OpenText DocumentumeDOCSTungsten Capture
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    OpenText DocumentumeDOCSTungsten Capture
    Considered Multiple Products
    OpenText
    No answer on this topic
    OpenText
    No answer on this topic
    Tungsten Automation formerly Kofax
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Features
    OpenText DocumentumeDOCSTungsten Capture
    Enterprise Content Management
    Comparison of Enterprise Content Management features of OpenText Documentum and eDOCS and Tungsten Capture
    Feature
    OpenText Documentum
    9.2
    7 Ratings
    13% above category average
    eDOCS
    8.6
    7 Ratings
    6% above category average
    Tungsten Capture
    -
    Ratings
    Content capture & imaging10.07 Ratings8.85 Ratings00 Ratings
    File sync, storage & archiving9.07 Ratings8.67 Ratings00 Ratings
    Document management9.07 Ratings9.27 Ratings00 Ratings
    Records management9.07 Ratings9.17 Ratings00 Ratings
    Content search & retrieval9.07 Ratings9.17 Ratings00 Ratings
    Enterprise content collaboration9.07 Ratings8.26 Ratings00 Ratings
    Content publishing & creation9.07 Ratings8.37 Ratings00 Ratings
    Security, risk management & information governance10.07 Ratings8.17 Ratings00 Ratings
    Contract lifecycle management9.07 Ratings8.66 Ratings00 Ratings
    Automated workflows9.03 Ratings8.17 Ratings00 Ratings
    Artificial intelligence9.03 Ratings8.34 Ratings00 Ratings
    Mobile support9.03 Ratings8.67 Ratings00 Ratings
    Integration10.03 Ratings8.87 Ratings00 Ratings
    Best Alternatives
    OpenText DocumentumeDOCSTungsten Capture
    Small Businesses
    Egnyte
    Score9.3 out of 10
    Egnyte
    Score9.3 out of 10
    M‑Files
    Score8.9 out of 10
    Medium-sized Companies
    Epicor ECM
    Score7.7 out of 10
    Epicor ECM
    Score7.7 out of 10
    Esker
    Score7.4 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    DocuWare
    Score7.7 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    OpenText DocumentumeDOCSTungsten Capture
    Likelihood to Recommend
    9.0
    (10 ratings)
    8.1
    (7 ratings)
    9.2
    (9 ratings)
    Likelihood to Renew
    8.0
    (4 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    5.0
    (1 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    OpenText DocumentumeDOCSTungsten Capture
    Likelihood to Recommend
    OpenText
    Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
    Incentivized
    Read full review
    OpenText
    My team and I have benefited positively from the work of this platform. Our content and any data that is created during the project implementation process are securely stored in a safe storage space. Documents are arranged well to enhance faster identification during the time of reference. It provides cloud-based based backup support to minimize file losses. It is best suited to the electronic data management suite.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Kofax [Capture] meets our needs and for the most part is easy to use and setup. Configuration could be a little bit easier. The scripting language is a double edge sword if you will. It gives you nearly unlimited possibilities to script what you need, but the downside is you have to script it. Does a good job at batching and scanning documents. The tool integrates well into our workflow which makes our business partners happy and in turn provides for happy customers.
    Incentivized
    Read full review
    Pros
    OpenText
    • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
    • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
    • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
    Incentivized
    Read full review
    OpenText
    • Secure.
    • Accessibility.
    • User experience.
    • Ease of use.
    • One stop solution for all types of file/data storage.
    • Can be accessed via mobile, tablet, laptops.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    • The VRS application included with Kofax Capture is the best image pre-processing platform available on the market today. It can handle a wide array of common document problems such as skew, flipping, wrinkles, lines, and dots.
    • The platform is incredibly scriptable and can be customized to handle all sorts of unusual document contents to allow information to be extracted that many other platforms just struggle on. Table extraction, line item matching, and smart extraction are all strong points with this platform.
    • Through the use of SBL and .NET the platform can be expanded and scaled quite easily to allow for the software to be integrated into existing business processes and platforms with ease.
    Incentivized
    Read full review
    Cons
    OpenText
    • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
    • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
    Read full review
    OpenText
    • Their learning services could improve
    • The cloud management isn't the best in the market
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    • We struggled with configuring Kofax with AP Automation. We used to receive vouchers in different formats by different companies, by different departments. The people from different departments used to scan those vouchers through regular scanners to a central location, which ended up as image pdfs. We fed these image pdfs through Kofax Capture for character recognition, which was painful as the accuracy of recognition was 50 to 60%.
    • Having a connectors with a workflow tool would be helpful where people can validate and approve the output.
    • More samples and documentation related to use of API in .NET applications would be a good improvement, that would help users to adapt the product easily into their organization.
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Tungsten Automation formerly Kofax
    Cost of Kofax is high, however the cost to benefit scenarios always pay off.
    Incentivized
    Read full review
    Usability
    OpenText
    No answers on this topic
    OpenText
    No answers on this topic
    Tungsten Automation formerly Kofax
    It's good.
    Incentivized
    Read full review
    Support Rating
    OpenText
    Support is better than with ECM, but could use some improvement.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Tungsten Automation formerly Kofax
    Haven't really used their support yet
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    At the time it was purchased it was one of the best, most robust solutions available on the market.
    Incentivized
    Read full review
    OpenText
    Microsoft SharePoint is a simpler alternative for OpenText eDOCS. It can be used for the same objectives, i.e. to share and manage content, search for information, and collaborate across business areas. Integration with other applications and platforms can be rather limited, in comparison to OpenText eDOCS, but the interface can be considered cleaner than the one of OpenText.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    Kofax Capture is much costlier with compared to other competitive applications but is also provides many more features than other applications.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
    • It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
    • Also searching, automated flows also create a bigger impact and reduce a lot manual effort.
    Incentivized
    Read full review
    OpenText
    • Pros: providing secure application so that we do not worry about security perspective much.
    • Pros : Ease of use.
    • Pros : Accessible via mobile, tablets, cloud, laptops.
    • Cons: Complex.
    • Cons : Pricing can be improved.
    Incentivized
    Read full review
    Tungsten Automation formerly Kofax
    • We were able to decrease personnel expenditures as there was not a need for individuals to index documents prior to incorporating them into the record.
    Incentivized
    Read full review
    ScreenShots