What users are saying about
Top Rated
432 Ratings
110 Ratings
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Score 8.5 out of 100
Top Rated
432 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Zoho CRM
7.8
Customer data management / contact management
Oracle CRM On Demand
9.3
Zoho CRM
8.1
Workflow management
Oracle CRM On Demand
8.9
Zoho CRM
8.1
Territory management
Oracle CRM On Demand
9.3
Zoho CRM
7.8
Opportunity management
Oracle CRM On Demand
9.2
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Zoho CRM
7.2
Contract management
Oracle CRM On Demand
7.8
Zoho CRM
7.6
Quote & order management
Oracle CRM On Demand
8.5
Zoho CRM
7.5
Interaction tracking
Oracle CRM On Demand
8.3
Zoho CRM
8.3
Channel / partner relationship management
Oracle CRM On Demand
8.2
Zoho CRM
7.5

Customer Service & Support

Oracle CRM On Demand
8.4
Zoho CRM
7.6
Case management
Oracle CRM On Demand
8.5
Zoho CRM
7.7
Call center management
Oracle CRM On Demand
8.7
Zoho CRM
7.4
Help desk management
Oracle CRM On Demand
8.1
Zoho CRM
7.6

Marketing Automation

Oracle CRM On Demand
8.9
Zoho CRM
8.1
Lead management
Oracle CRM On Demand
8.9
Zoho CRM
8.1
Email marketing
Oracle CRM On Demand
8.8
Zoho CRM
8.0

CRM Project Management

Oracle CRM On Demand
8.7
Zoho CRM
7.9
Task management
Oracle CRM On Demand
8.3
Zoho CRM
8.1
Billing and invoicing management
Oracle CRM On Demand
9.6
Zoho CRM
7.7
Reporting
Oracle CRM On Demand
8.2
Zoho CRM
7.9

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Zoho CRM
8.1
Forecasting
Oracle CRM On Demand
8.7
Zoho CRM
7.9
Pipeline visualization
Oracle CRM On Demand
8.6
Zoho CRM
8.1
Customizable reports
Oracle CRM On Demand
7.9
Zoho CRM
8.3

Customization

Oracle CRM On Demand
8.4
Zoho CRM
8.4
Custom fields
Oracle CRM On Demand
8.9
Zoho CRM
8.5
Custom objects
Oracle CRM On Demand
8.1
Zoho CRM
8.4
Scripting environment
Oracle CRM On Demand
7.9
Zoho CRM
8.5
API for custom integration
Oracle CRM On Demand
8.7
Zoho CRM
8.1

Security

Oracle CRM On Demand
9.4
Zoho CRM
8.3
Single sign-on capability
Oracle CRM On Demand
9.0
Zoho CRM
8.1
Role-based user permissions
Oracle CRM On Demand
9.8
Zoho CRM
8.4

Social CRM

Oracle CRM On Demand
9.8
Zoho CRM
7.4
Social data
Oracle CRM On Demand
9.8
Zoho CRM
7.4
Social engagement
Oracle CRM On Demand
9.9
Zoho CRM
7.4

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Zoho CRM
7.5
Marketing automation
Oracle CRM On Demand
8.5
Zoho CRM
7.7
Compensation management
Oracle CRM On Demand
8.7
Zoho CRM
7.4

Platform

Oracle CRM On Demand
9.3
Zoho CRM
7.1
Mobile access
Oracle CRM On Demand
9.3
Zoho CRM
7.1

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Zoho CRM
8.0

Likelihood to Renew

Oracle CRM On Demand
Zoho CRM
7.6

Usability

Oracle CRM On Demand
9.0
Zoho CRM
8.0

Reliability and Availability

Oracle CRM On Demand
Zoho CRM
9.0

Performance

Oracle CRM On Demand
Zoho CRM
9.0

Support Rating

Oracle CRM On Demand
Zoho CRM
4.0

Online Training

Oracle CRM On Demand
Zoho CRM
8.2

Implementation Rating

Oracle CRM On Demand
10.0
Zoho CRM
8.0

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