What users are saying about
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Top Rated
344 Ratings
27 Ratings

PandaDoc

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Top Rated
344 Ratings
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Score 8.9 out of 100
27 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • SignRequest is rated higher in 2 areas: Usability, Support Rating
  • PandaDoc and SignRequest are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

PandaDoc

90%
211 Ratings
9.0

SignRequest

90%
19 Ratings

Likelihood to Renew

7.9

PandaDoc

79%
17 Ratings

SignRequest

N/A
0 Ratings

Usability

8.4

PandaDoc

84%
21 Ratings
10.0

SignRequest

100%
1 Rating

Availability

9.1

PandaDoc

91%
5 Ratings

SignRequest

N/A
0 Ratings

Performance

7.2

PandaDoc

72%
20 Ratings

SignRequest

N/A
0 Ratings

Support Rating

7.6

PandaDoc

76%
23 Ratings
8.8

SignRequest

88%
12 Ratings

Implementation Rating

6.4

PandaDoc

64%
6 Ratings

SignRequest

N/A
0 Ratings

Product Scalability

8.7

PandaDoc

87%
4 Ratings

SignRequest

N/A
0 Ratings

Likelihood to Recommend

PandaDoc

I think PandaDoc is suitable for companies that sell digital services and need to create documents that do not an only quote but also include useful information for the prospect. PandaDoc is not suitable for selling services with a high level of customization where each quote requires researching the prospect's needs thoroughly.
Nabor Garrido Valle | TrustRadius Reviewer

SignRequest

It works great for us; we deal with contractors in different parts of the world and it has been perfect for securing e-signatures from them and having a signed contract that both parties have access to. I'm not sure where it would be less appropriate—perhaps when there are significant legal risks or something of that nature, but with the types of transactions we've been dealing with, it's been perfect.
Carter Durham | TrustRadius Reviewer

Pros

PandaDoc

  • Complete or modified access to the platform which reduces contract errors.
  • Incentivize accuracy and empowers team members to help during spikes.
  • Overcome obstacles by valid modification of contract.
  • Reduces number of stalled or failed deals and increases CSI
  • Provides accurate take of the tape for sales review post completion
Jeff Keeney | TrustRadius Reviewer

SignRequest

  • e-Signatures- Businesses are all working online today. Paper contracts are becoming more and more obsolete, so you need a solution that provides online contracts.
  • Price- SignRequest has one of the more attractive price points for businesses.
  • Usability- Our team was able to figure out how to use SignRequest without too much hassle, although some competitors have more intuitive products.
Anonymous | TrustRadius Reviewer

Cons

PandaDoc

  • Analytics: some of the analytics are only available at the document level, i.e., which page someone looked at. I wish it was easier to see analytics on page views across documents
  • User experience: not fully intuitive - as someone who has trained many people to use, it does require some initial learning curve
  • Formatting: some of the numbering and lettering, especially subclauses in contracts, can be tricky or nonexistent
Aviva Rosman | TrustRadius Reviewer

SignRequest

  • I think the "prepare document" screen can be a little more user-friendly
  • A way to keep the documents organized a bit better on the documents screen
  • I would also love a way to keep the contacts organized--or to transfer contacts from our database to the site
R. Melissa Masoom | TrustRadius Reviewer

Pricing Details

PandaDoc

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

PandaDoc Editions & Modules

Edition
Free eSignFree
Essentials$192
Business$492
EnterpriseContact sales team
  1. none
  2. per user/per month
  3. none
Additional Pricing Details
PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation starting at $19 per month per user. All plans include unlimited documents, eSignatures, and users. Start your evaluation with a free 14-day trial. Talk to our sales team to find the best pricing solution for you and your team.

SignRequest

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 per user

SignRequest Editions & Modules

Edition
Start$0.001
Professional$8.001
SMEminimal $16.002
EnterpriseCustom3
APICustom4
  1. per user
  2. $4.00 per user
  3. per user
  4. per installation
Additional Pricing Details
For text message verification and bank payment verification additional fees apply

Likelihood to Renew

PandaDoc

PandaDoc 7.9
Based on 17 answers
The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new
Anonymous | TrustRadius Reviewer

SignRequest

No score
No answers yet
No answers on this topic

Usability

PandaDoc

PandaDoc 8.4
Based on 21 answers
Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system.The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously.Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
Carl Thaisen | TrustRadius Reviewer

SignRequest

SignRequest 10.0
Based on 1 answer
I have found it easy to use and self-explanatory from day one. I love how clear and easy it is to use since I am not techy!
Meredith Brough | TrustRadius Reviewer

Reliability and Availability

PandaDoc

PandaDoc 9.1
Based on 5 answers
We haven't had any real issues regarding downtime as of yet.
Anonymous | TrustRadius Reviewer

SignRequest

No score
No answers yet
No answers on this topic

Performance

PandaDoc

PandaDoc 7.2
Based on 20 answers
The documents load quickly for the most part but sometimes if there are larger documents with a high number of variables it could take a bit longer to get the document to show up. Most of the time the document comes on the screen relatively quickly allowing for quick access to documents to be edited and sent out.
Anonymous | TrustRadius Reviewer

SignRequest

No score
No answers yet
No answers on this topic

Support Rating

PandaDoc

PandaDoc 7.6
Based on 23 answers
Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
Melissa Veinotte | TrustRadius Reviewer

SignRequest

SignRequest 8.8
Based on 12 answers
Easy to understand supporting documents with a great search feature to easily find the information I need for legal purposes, API connections, how to connect Gmail or G Suite, along with the ability to send a message to them. They don't seem to have an online chat feature or a call option, but that's why it's so inexpensive. Since it's already easy to use, it takes less time to find out information.
Matthew Veil | TrustRadius Reviewer

Implementation Rating

PandaDoc

PandaDoc 6.4
Based on 6 answers
Implementation was before the time I was here at Riafox, however, support has been great in assisting to merge spaces and upgrade to 2.0 Editor.
Linda Stefani | TrustRadius Reviewer

SignRequest

No score
No answers yet
No answers on this topic

Alternatives Considered

PandaDoc

DocuSign and SignNow have a feature that allows you to create a signing link that you can send in an email or post on a website (like an intranet). When there are roles set up within a document, PandaDoc only allows you to complete the information from the interface and enter recipients/assign roles with you as the sender. SignNow has all of the same features as PandaDoc but looks less pretty and isn't mobile-friendly. DocuSign has a more intuitive interface and all of the same features as PandaDoc, making it a more valuable tool for our HR needs.
Anonymous | TrustRadius Reviewer

SignRequest

Adobe Acrobat left me frustrated and annoyed. I was wasting hours each week trying to upload contracts and agreements and customize them for each client. It never sent right and ended up being more frustrating for us and our clients in the end. So I tested some other tools before coming across SignRequest in a Google search. I started with their free plan which offered so much for a small business owner. As our business grew, we upgraded and haven't looked back. From day one I've never had an issue with this tool and recommend it to anyone looking for an online easy to use software to manage signing documents and contracts
Becky Burgess | TrustRadius Reviewer

Scalability

PandaDoc

PandaDoc 8.7
Based on 4 answers
It's scalable
Anonymous | TrustRadius Reviewer

SignRequest

No score
No answers yet
No answers on this topic

Return on Investment

PandaDoc

  • PandaDoc has significantly improved our close rate. Before we would lose clients because the signature process wasn't clean enough.
  • As the Senior Account Manager, I have saved hours and hours troubleshooting the contract signature process since using PandaDoc.
  • TwentyThree.Five's customer experience has improved significantly due to the ease of PandaDoc's use.
Gage Milligan | TrustRadius Reviewer

SignRequest

  • Positive impact - able to complete onboarding process electronically rather than ask new employees to complete documents and scan them back
  • Negative impact - have heard from several employees that the UI makes it tedious to complete documents that have a lot of fields
Anonymous | TrustRadius Reviewer

Screenshots

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