PaySimple vs. Tipalti

PaySimple has made it next to impossible to become PCI compliant unless we purchased a separate computer for the sole purpose of invoicing. We switched to Chase Bank who does not store sensitive info on our computers allowing us to accept credit cards and still remain PCI compliant. Our money is available much faster by not using the 3rd party. Additionally, a simple company name change required more paperwork than closing the account and setting up a new one even when the same bank account was going to be used. This was the primary reason to shop around. We happily contacted Chase Bank and now save $125 a month and receive access to our funds faster. I cannot believe I stayed with PaySimple as long as I did. It's amazing anyone would jump through the hoops of PCI compliance when the technology exists to keep sensitive information off your small business computers. If this review stops anyone from paying those monthly fees, the time was well worth it! PaySimple, requires business owners to fill out forms that make no sense in laymens terms. Chase Bank fills them all in for you and highlights the areas that need to be signed and initialed. PaySimple, charges excessive fees and in my opinion has very emotional customer service reps. Chase Bank, was eager to help and get things rolling so you can focus on your business. I would never recommend PaySimple.

I would tell them that it manually syncs to ERPS. Additionally I would include the fact that you can pay multiple entities in one pay run allowing to be very efficient. I would also include that they can add rules to bill approvals or set up auto payments for certain vendors. Lastly, there are many reports you can run providing you will very informational data in seconds.

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• PaySimple is awesome for recurring payments. It's easy to set one up and make changes as needed. Without this feature, our business would be dead. Being able to easily set up recurring payments for our retainer is a must and PaySimple does it beautifully.
• The payment portal feature is also really good fro collecting payments of differing amounts. We setup a single portal where customers enter the payment amount accessed from a link in the invoice email. This feature has transformed out collections and cut down our time to get paid significantly.
• If you do have product type offerings, it's easy to setup individual products or an entire store.

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• Tipalti has a very user friendly interface, clearly laid out and easy to navigate
• The audit trail feature is hugely helpful to track an invoice's progress through the system
• Being able to schedule invoices to be paid exactly on their due date ensures we pay on time but not earlier than necessary
• We were able to put in strong controls around changes to vendor data

• More proactive and empowering role in merchant fee's and alternative processors. Transparency is challenging in understanding Paysimple's role and relationship to the processors.
• Identifying areas for further value to clients.
• More targeted small to mid-size business perspective to anticipate growth challenges and prevent blocks on funds for legitimate sales and growth.

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• The report that provides the "Not payable" vendors does not work well for us, particularly because the sync to our ERP goes both ways, which means all of the employees also sync over to Tipalti and remain as Not Payable. So the list is very long, and I don't find a good use for it.

Solid system performance. Suits our needs and solution provider very inclined to accept feedback and involve users in developing the solution to serve both the provider and the ultimate user. Tipalti has streamlined our process that was previously very manual and prone to error. Now there is transparency of information and role.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Two-time Tipalti selector, implementor, and user. The payment features in the app saves many steps in the payment process. No longer do you have to set-up or upload payment information to your bank and then go back to your accounting system and mark items as paid. Tipalti does all of this with a click of a mouse. The payment feature is the stand out feature. Many vendors can process your invoices. Look at how at the payment process of others.....you will see.

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Tipalti has always been responsive to our questions and concerns.

No issues here. Generally has been pretty fast.

Since I also work in customer support, I often have to contact Tipalti's team with questions from our users. Tipalti's support team has always been exceptionally helpful and it was a pleasure to communicate with them. I have always received prompt responses to any inquiries and they are excellent at solving our customers' issues within a short time

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Tipalti provides great How to online guide

The salesperson involved was involved in implementation which I found very helpful.

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Authorize.net and a handful of other merchant processors and gateways. Most payment gateways (online portals to process payments) are rudimentary and not extremely intuitive. PaySimple is not and they are constantly coming up with new ways to improve upon an already very impressive platform.

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From initial implementation through to user experience, Tipalti has been able to exceed our expectations in terms of its functionality and useability. We have found with other systems implemented in the past they did not match our expectations which resulted in us terminating these services.

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I did not make the decision to purchase this product.

We were given the option of only one integration.

• Because we've got a really awesome rate with them it's definitely a positive ROI. I can't say what that figure is but it's pretty good. Also, our customers have a huge ROI over their prior way of getting payment from their customers.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Vendor onboarding has taken the responsibility from one person to the Vendor directly. This provides the vendor with the ability to enter their own banking information for payments and upload their Federal W9 form.
• Vendors can upload their own invoices to the system, taking the possibility that our AP team did not receive an emailed or mailed invoice to upload. This also increases payment efficiency as the vendor's invoice is processed in a more timely manner.
• AP can review invoices for accuracy and concentrate on how to code an invoice, rather than be a paper pusher or a data entry clerk. AP doesn't spend time searching for invoices that might be a duplicate, the system will communicate this on the software review process and if AP has uploaded by email the same invoice multiple times, an email will be sent to AP to indicate that the invoice was not uploaded due to duplication.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info