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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PhoneBurner

    Score5.3 out of 10
    Small Businesses (1-50 employees)
    PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

    $165

    per month per user

    Yesware

    Score8.3 out of 10
    N/AYesware, from Vendasta since the October 2022 acquisition, is a service for salespeople that helps them close deals faster. An email service tracks email, templates responses and syncs to CRM.

    $19

    per month

    Pricing
    PhoneBurnerYesware
    Editions & Modules
    Standard
    $165
    per month per user
    Professional
    $195
    per month per user
    Premium
    $215
    per month per user
    Pro
    $19
    per month
    Premium
    $45
    per month
    Enterprise
    $85
    per month
    Offerings
    Pricing Offerings
    PhoneBurnerYesware
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details15% discount available with an annual contract. No setup fees. No per minutes fees. No credit card free trial. Admin account is free unless engaged in dialing.Annual plans save up to 23%.
    More Pricing Information
    Community Pulse
    PhoneBurnerYesware
    Considered Both Products
    PhoneBurner
    No answer on this topic
    Vendasta
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    7 Answers
    88%
    Would buy again
    22 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    91%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    7 Answers
    88%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    94%
    Lived up to sales and marketing promises
    17 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    7 Answers
    100%
    Implementation went as expected
    19 Answers
    Features
    PhoneBurnerYesware
    Preview Dialer
    Comparison of Preview Dialer features of PhoneBurner and Yesware
    Feature
    PhoneBurner
    7.4
    8 Ratings
    1% above category average
    Yesware
    -
    Ratings
    Contact preview8.68 Ratings00 Ratings
    Dialer-CRM integration6.77 Ratings00 Ratings
    Call notes & tags5.87 Ratings00 Ratings
    Automatic call logging8.78 Ratings00 Ratings
    Core Dialer
    Comparison of Core Dialer features of PhoneBurner and Yesware
    Feature
    PhoneBurner
    9.2
    8 Ratings
    18% above category average
    Yesware
    -
    Ratings
    Outbound dialing9.08 Ratings00 Ratings
    Inbound routing8.94 Ratings00 Ratings
    Custom caller ID9.07 Ratings00 Ratings
    Click-to-call9.36 Ratings00 Ratings
    Recorded voicemail drop9.87 Ratings00 Ratings
    Dialer contact import9.47 Ratings00 Ratings
    Campaign & list management9.47 Ratings00 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of PhoneBurner and Yesware
    Feature
    PhoneBurner
    9.2
    8 Ratings
    18% above category average
    Yesware
    -
    Ratings
    Follow-up calls9.47 Ratings00 Ratings
    Dialer reporting & analytics8.78 Ratings00 Ratings
    Dialer compliance9.47 Ratings00 Ratings
    Best Alternatives
    PhoneBurnerYesware
    Small Businesses
    Dialpad Sell
    Score8.7 out of 10
    Mailtrack
    Score9.7 out of 10
    Medium-sized Companies
    Nooks
    Score9.2 out of 10
    Mailtrack
    Score9.7 out of 10
    Enterprises
    Dialpad Sell
    Score8.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PhoneBurnerYesware
    Likelihood to Recommend
    6.5
    (8 ratings)
    9.0
    (63 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (6 ratings)
    Usability
    9.3
    (3 ratings)
    9.0
    (2 ratings)
    Support Rating
    8.6
    (5 ratings)
    8.2
    (12 ratings)
    User Testimonials
    PhoneBurnerYesware
    Likelihood to Recommend
    PhoneBurner
    I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
    Incentivized
    Read full review
    Vendasta
    It works for my company and my problems. If you need a Sales CRM you can go for higher-end products that will give you what Yesware gives along with other stuff. Wherein we had specific problems we wanted to solve. -We needed a solution for a smaller team within our bigger sales team. -We needed a solution to be easy to use point and click and did not require any setup. -We needed to have a better solution to YAMM.
    Incentivized
    Read full review
    Pros
    PhoneBurner
    • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
    • The amount of time it takes to get through a list of calls has almost been cut in half.
    • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
    Incentivized
    Read full review
    Vendasta
    • Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
    • Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
    • Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.
    Incentivized
    Read full review
    Cons
    PhoneBurner
    • Could be a little better on the pricing.
    • Could offer a better central administrative function.
    • Could provide more updates to the app.
    Incentivized
    Read full review
    Vendasta
    • The ability to unwrap iframe embeds on email (e.g. if I send a Vimeo link over email, have that video thumbnail show and link out to a video)
    • Removing recipients from a campaign. If my ruleset is to remove a contact from a sequence after he/she replies, sometimes a person will reply from another email and Yesware doesn't recognize it. (e.g. if I add jeff@amazon.com to my campaign and jeff.bezos@amazon.com replies to my thread, Yesware will still send an email to jeff@amazon.com unless he is manually removed)
    Incentivized
    Read full review
    Likelihood to Renew
    PhoneBurner
    No answers on this topic
    Vendasta
    I like the product, but due to the limitations I don't love it. I'm curious to revisit other options, particularly in lieu of Yesware's recent price increases (although I'm on a legacy plan). Some of my challenges to be browser related (I'm on an older computer) -- I'll have to see how things go when I receive my new computer. If the glitches (especially with regard to tracking accuracy and send later feature) go away, I'd be much more inclined to renew
    Read full review
    Usability
    PhoneBurner
    PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
    Incentivized
    Read full review
    Vendasta
    Yesware is easy to setup and get connected in existing systems. We were able to get started sending the day we puchased our subscription because of the addon for Gmail and easy connection to our CRM. It's also very easy to use in the day to day, kicking off campaigns and seeing their status to as about as easy as it gets. I have not concerns about usability
    Incentivized
    Read full review
    Support Rating
    PhoneBurner
    Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
    Incentivized
    Read full review
    Vendasta
    Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.
    Incentivized
    Read full review
    Alternatives Considered
    PhoneBurner
    We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
    Incentivized
    Read full review
    Vendasta
    All of these tools do what Yesware does, and more; but Yesware does the follow-up email portion best, in my experience. It is reasonably priced and is regularly adding new functionality to make it a sticky license for us to have. Yesware does not have predictive analytics or a particularly strong dialer solution, but it does provide team-wide and template efficacy tracking, and a basic dialer.
    Incentivized
    Read full review
    Return on Investment
    PhoneBurner
    • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
    • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
    Incentivized
    Read full review
    Vendasta
    • I think net positive ROI from generating meetings that lead to closed deals. Ultimately very difficult to quantify the ROI since it is essentially automating a lot of the manual prospecting done by BDRs/AEs - so ROI is likely higher than just that quantifiable number around deals closed.
    Incentivized
    Read full review
    ScreenShots

    PhoneBurner Screenshots

    Screenshot of the dialing interfaceScreenshot of PhoneBurner's spam flag and answer rate solutionScreenshot of an overview of PhoneBurner's lead routingScreenshot of an illustration of a call workflowScreenshot of PhoneBurner's inbuilt analyticsScreenshot of Connect Scores pickup probability

    Yesware Screenshots

    Screenshot of CampaignsScreenshot of Email Templates