Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
$249
per month
Revel Systems
Score 8.5 out of 10
N/A
Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.
$99
*per month
Pricing
Podium
Revel Systems
Editions & Modules
Podium Essentials
$249
per month 3 users
Podium Standard
$409
per month Unlimited users
Podium Professional
$599
per month Unlimited users
POS software cost
$99
*per month
Offerings
Pricing Offerings
Podium
Revel Systems
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required.
Implementation Fee: On-boarding is $674.00.
Flat rate processing fee.
Podium is well suited if your business needs are mindless Google Business reviews, and not much else. It's NOT appropriate for clients in the real estate industry. It's NOT appropriate for anyone needing a reliable VoIP solution. It should NOT be marketed as a VoIP product, b/c I found it fails MISERABLY in this regard.
It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous
Maintains conversations indefinitely, so we are able to go back to confirm details from conversations.
Provides the ability for our company to have a 'team' messaging platform where we can communicate with one another via single person to a single person, groups where we can add/subtract members of the group... this is invaluable to our organization.
Until today(!), we could 'share' or forward a message to one another; oddly, that feature disappeared just today, so I'm hoping it's a glitch!
Account manager communications: I had been asking my Podium account manager for integration with our CRM tool for over 8 months before my account manager fell silent. After another 6 months, I proactively reached out only to find out that the integration had been in Beta for months and 8 other companies had already integrated. It was frustrating that my account manager did not remember a key request and make the Beta available to me the minute that it was open.
Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck
I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.
To be completely candid, I have not used another review software other than Podium. I've worked here for just over 2 years, and our company had just started using Podium. Podium has been useful and successful for our team; therefore, there has not been any reason for me to search for a new company. We are happy with Podium
Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.
Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
Use of Podium has increased the star rating on various review sites for all of our dealerships using the product.
Use of Podium has increased the volume of new monthly positive reviews on various review sites for all of our dealerships.
While we can't measure the impact that positive reviews have on car shoppers, we know that it influences them and we believe that it is a factor for some people in making the decision to visit the dealership. Some customers have come in and said they read our reviews and wanted to give us a shot. Others have even asked for a specific salesperson who's name has come up in positive reviews, without having ever met or spoken with that salesperson.
