PrestaShop vs. Salesforce Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PrestaShop
Score 7.1 out of 10
N/A
PrestaShop is a free, open source e-commerce solution available under the Open Software License and officially launched in August 2007. The software is written in PHP and based on the Smarty template engine and is currently used by 165,000 shops worldwide. The PrestaShop group was founded in Paris, with a second Headquarters opened in Miami in 2011. PrestaShop is translated into 63 languages, with English, French, Portuguese, German, Spanish, Italian, Dutch, Polish and Russian having full…N/A
Salesforce Commerce Cloud
Score 8.1 out of 10
N/A
Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.
$4
per month
Pricing
PrestaShopSalesforce Commerce Cloud
Editions & Modules
PrestaShop
Free
No answers on this topic
Offerings
Pricing Offerings
PrestaShopSalesforce Commerce Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsB2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value
More Pricing Information
Community Pulse
PrestaShopSalesforce Commerce Cloud
Top Pros
Top Cons
Features
PrestaShopSalesforce Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
PrestaShop
7.3
5 Ratings
6% below category average
Salesforce Commerce Cloud
7.4
36 Ratings
5% below category average
Product catalog & listings9.75 Ratings8.533 Ratings
Product management7.75 Ratings8.133 Ratings
Bulk product upload5.04 Ratings7.032 Ratings
Branding5.04 Ratings5.232 Ratings
Mobile storefront9.75 Ratings7.430 Ratings
Product variations5.04 Ratings6.134 Ratings
Website integration9.85 Ratings8.033 Ratings
Visual customization6.04 Ratings8.434 Ratings
CMS7.85 Ratings7.731 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
PrestaShop
6.9
5 Ratings
11% below category average
Salesforce Commerce Cloud
8.0
31 Ratings
4% above category average
Abandoned cart recovery6.03 Ratings8.126 Ratings
Checkout user experience7.95 Ratings7.931 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
PrestaShop
7.8
5 Ratings
7% below category average
Salesforce Commerce Cloud
6.7
29 Ratings
22% below category average
eCommerce security7.85 Ratings6.729 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
PrestaShop
6.6
12 Ratings
15% below category average
Salesforce Commerce Cloud
7.8
32 Ratings
2% above category average
Promotions & discounts7.95 Ratings7.830 Ratings
Personalized recommendations5.14 Ratings8.832 Ratings
SEO6.912 Ratings6.628 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
PrestaShop
9.0
5 Ratings
13% above category average
Salesforce Commerce Cloud
7.8
34 Ratings
2% below category average
Multi-site management7.85 Ratings8.130 Ratings
Order processing8.85 Ratings8.231 Ratings
Inventory management9.65 Ratings7.230 Ratings
Shipping10.04 Ratings8.025 Ratings
Custom functionality8.75 Ratings7.232 Ratings
Best Alternatives
PrestaShopSalesforce Commerce Cloud
Small Businesses
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PrestaShopSalesforce Commerce Cloud
Likelihood to Recommend
7.6
(13 ratings)
8.0
(47 ratings)
Likelihood to Renew
1.0
(1 ratings)
7.8
(11 ratings)
Usability
3.0
(1 ratings)
7.0
(3 ratings)
Availability
9.0
(1 ratings)
8.0
(1 ratings)
Performance
7.0
(1 ratings)
9.0
(1 ratings)
Support Rating
2.0
(1 ratings)
9.0
(3 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
Product Scalability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
PrestaShopSalesforce Commerce Cloud
Likelihood to Recommend
PrestaShop
This is a great system for small and medium businesses dealing from 1 product to 100,000 products. It is elegant to use and very stable. The system may not be great for converting into a marketplace and the handling of > 1million products. The system is also not suitable for services selling like events, registrations, subscriptions and ticket bookings etc.
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Salesforce
Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
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Pros
PrestaShop
  • The PayPal button modality was integrated with the PrestaShop system, which helped our clients to complete payments digitally in just a few seconds, this integrated button allowed to streamline many transactions.
  • Performing inventory reviews and modifying the PrestaShop catalog was one of the things that I liked the most, I could make changes to the catalog, make changes to the conditions of the products in the catalog and all those changes were reflected on my website in a instant, no need to wait some time.
  • The PrestaShop system created a digital invoice for each client who made the advance payment of a property, which made it even easier to complete the property negotiation. Customers came to our company with the digital invoice for the advance payment and it was easy to identify the property that was paid, thanks to the digital invoice.
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Salesforce
  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
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Cons
PrestaShop
  • Not a lot of free templates.
  • Images can sometimes be too compressed and lose their full quality, so better settings for that could be introduced.
  • Being able to change the look of your automatic emails via default settings can also be introduced.
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Salesforce
  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
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Likelihood to Renew
PrestaShop
Considering the problems we had and still have, 0.
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Salesforce
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
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Usability
PrestaShop
The lack of performance and the unstable system make it very hard to use it for a serious e-commerce application.
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Salesforce
Salesforce is great once you understand how to use it. There is a very large learning curve at the beginning, and still to this day I continue to learn new things about the program, however, once you have an understanding of the functionality that it holds, it is definitely a powerhouse compared to the competitors in the market
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Reliability and Availability
PrestaShop
100s of implementation and so far no major security breaches.
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Salesforce
We have only had one instance where the platform went down in the time we have been using it.
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Performance
PrestaShop
Some caching and optimization is definitely needed. However, it is not as bloated as other CMSs with lots of plugins needed.
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Salesforce
No answers on this topic
Support Rating
PrestaShop
Since we use PrestaShop OpenSource there is only community support. What we found is that many other users fight with the same problems and there seems no solution or input from the PrestaShop developers' side.
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Salesforce
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
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In-Person Training
PrestaShop
No answers on this topic
Salesforce
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
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Implementation Rating
PrestaShop
No answers on this topic
Salesforce
Implementation went fairly smoothly.
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Alternatives Considered
PrestaShop
It's a no-brainer for e-commerce stores. BigCommerce and Magento both far out-distanced PrestaShop in every major category. If you're just getting into e-commerce, I would highly recommend either BigCommerce or Magento. Their online documentation and support far outweigh any advantages you'd have over going with an open source software like PrestaShop.
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Salesforce
When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
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Scalability
PrestaShop
This is the best example of "If it's not broken, don't fix it!".
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Salesforce
No answers on this topic
Return on Investment
PrestaShop
  • It slowed down our Hosting service. Our website took a long time to fully load on our clients' devices due to the high consumption of the integration with the PrestaShop service.
  • It provided us with a fast billing service, where our clients obtained invoices in PDF mode for the electronic payments they made for the properties. These digital invoices helped us to recognize the property they wanted faster and streamlined the negotiation process.
  • The templates that had an optimized design, were too expensive, this caused that our catalog design was very simple and did not capture the interest of customers.
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Salesforce
  • In my experience I see most of the retailers see better sales after moving to Demandware.
  • Site performance is really good if the application built with best practices suggested by Demandware.
  • Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.
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ScreenShots

PrestaShop Screenshots

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