Qualaroo Insights vs. Submittable

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Qualaroo
Score 6.4 out of 10
N/A
Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.
$199
per month
Submittable
Score 8.9 out of 10
N/A
Submittable offers tools to launch, measure, and grow social impact programs, locally and globally. From grants and scholarships to awards and CSR programs, Submittable partners with users to make a difference. The vendor states Submittable has supported over 95,000 social impact programs, receiving nearly 20 million applications, and that teams save an average of 12 hours per week and launch in an average of 14 days.
$10,000
per year
Pricing
Qualaroo InsightsSubmittable
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
QualarooSubmittable
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Qualaroo InsightsSubmittable
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Qualaroo Insights
9.3
12 Ratings
18% above category average
Submittable
-
Ratings
Survey templates9.011 Ratings00 Ratings
Themes9.010 Ratings00 Ratings
Custom logo/branding9.910 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Qualaroo Insights
9.7
11 Ratings
13% above category average
Submittable
-
Ratings
Changes to live survey9.811 Ratings00 Ratings
Question design help9.610 Ratings00 Ratings
Multiple question types9.711 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Qualaroo Insights
9.2
12 Ratings
11% above category average
Submittable
-
Ratings
Survey logic flexibility9.212 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Qualaroo Insights
9.6
12 Ratings
16% above category average
Submittable
-
Ratings
Response tracking9.212 Ratings00 Ratings
Data export9.912 Ratings00 Ratings
Standard reports9.911 Ratings00 Ratings
Custom reports9.211 Ratings00 Ratings
Analytics9.911 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Qualaroo Insights
9.8
11 Ratings
16% above category average
Submittable
-
Ratings
Access controls9.811 Ratings00 Ratings
Compliance9.811 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Qualaroo Insights
9.4
10 Ratings
15% above category average
Submittable
-
Ratings
Vendor-offered crowdsourcing9.87 Ratings00 Ratings
Respondent restrictions9.09 Ratings00 Ratings
Best Alternatives
Qualaroo InsightsSubmittable
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Score 9.9 out of 10
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Score 9.0 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
MIP Fund Accounting
MIP Fund Accounting
Score 8.7 out of 10
Enterprises
Predictive Index Behavioral Assessment
Predictive Index Behavioral Assessment
Score 9.8 out of 10
Workday Financial Management
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Score 8.2 out of 10
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User Ratings
Qualaroo InsightsSubmittable
Likelihood to Recommend
9.8
(16 ratings)
9.0
(79 ratings)
Likelihood to Renew
8.1
(3 ratings)
10.0
(6 ratings)
Usability
9.8
(9 ratings)
8.3
(75 ratings)
Availability
10.0
(1 ratings)
10.0
(3 ratings)
Performance
8.0
(1 ratings)
10.0
(3 ratings)
Support Rating
9.8
(10 ratings)
10.0
(5 ratings)
In-Person Training
-
(0 ratings)
9.0
(2 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
9.0
(2 ratings)
10.0
(4 ratings)
Configurability
-
(0 ratings)
7.3
(3 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.0
(3 ratings)
Product Scalability
5.0
(1 ratings)
7.3
(3 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.3
(3 ratings)
User Testimonials
Qualaroo InsightsSubmittable
Likelihood to Recommend
Qualaroo
It makes it easy to move from design to development. We collect highly targeted feedback without organizing a meeting to discuss every iteration, saving time and effort. The comments are open-ended and unorganized. But with survey Nudges, we can ask additional questions about design UI/UX.
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Submittable
Submittable has been so helpful on an application requiring a photo. Before using this platform, all my grantees had to email me their photos individually and then save them in a file. Now, the needed file is required to complete an application, and I no longer have to continuously follow up with applicants requesting more info.
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Pros
Qualaroo
  • Qualaroo’s question engine connects fragmented data points spread across all the customer feedback gathered from varied sources.
  • Qualaroo allows us to connect with our customers’ questions directly so that we can focus on the most important ones on priority.
  • The insights we get from Qualaroo surveys help us prioritize which hypotheses to formally run as an experiment first, and which to implement straight away.
Read full review
Submittable
  • Great customer service.
  • Reviewers are able to see all documents on one screen instead of opening multiple windows in order to review the application.
  • Applications are easy to build and edit.
  • The review portions is user friendly.
  • Applicants find the forms easy to use.
Read full review
Cons
Qualaroo
  • I wish the dashboard was a little more interactive so that you can do some deeper analysis - things like filtering out people who answered a certain way
  • I wish the building of the survey "nudge" was easier and more visual - it's a bit clunky and hard to reorder questions.
  • I wish there was a way to add more logic into questions, as you have to duplicate questions to get around this which can make the building process difficult
Read full review
Submittable
  • It used to be easier to download submission files from the submissions screen; now, you have to run a report and request a download.
  • Giving access to reviewers could be easier. It would be nice if we could create the email account and password and then give that to the reviewer. Right now, the invites are often junk, spam, or quarantine.
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Likelihood to Renew
Qualaroo
The micro-survey landscape is evolving very quickly and it seems like there is a new entrant almost every month. I'm generally happy with Qualaroo (we got what we expected) and I like the folks on the Qualaroo team (support is fast and friendly and rarely needed), but there haven't been real improvements to the platform in the last eight months. We will be re-assessing Qualaroo's features and price versus other competitors when our current contract is up.
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Submittable
We use this software annually to help with our grant processes. Without it, I'd be so lost! Our team relies on the data from our past years to sift applications and we try to prioritize those who have applied and been a finalist but perhaps didn't win in years prior
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Usability
Qualaroo
We know the value of consumer feedback and believe that users actually want to be a part of the process. With Qualaroo, we have learnt that people like answering certain types of questions, especially if you ask them something about themselves — like what they want most and their motivations behind purchases — they can’t resist typing a response.
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Submittable
Submittable is very user friendly. Even our less tech-savvy team members were able to navigate Submittable and achieve what was necessary. The single limitation is that it is not easy to move information/documents/applications from the Submittable platform into other platforms, or even to download documents from Submittable into a separate storage system
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Reliability and Availability
Qualaroo
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
Read full review
Submittable
We have thankfully never experienced an outage nor been affected by a technology issue on Submittable's side that has delayed our grant process. We have instead been able to distribute over $6M in donated dollars to AAPI small business owners because Submittable is trustworthy and available
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Performance
Qualaroo
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
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Submittable
We've had a quick and efficient submittable experience that has always been easy to use. When we need a report it downloads within seconds, even the larger reports are 30 seconds or less to download. Pages are quick to load and reports complete in a more than reasonable time frame
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Support Rating
Qualaroo
I have only contacted customer support twice, and they have managed to solve my problem every time. There is a slight waiting time between the query and resolution, but other than that I don’t need to contact them time and again to understand things since their help section is sufficient most of the time.
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Submittable
I think that they are good at answering our questions and solving our problems. We occasionally get reports from applicants about problems the Submittable team has not solved, but I do not know what the applicant has done to get the problem solved.
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In-Person Training
Qualaroo
Not available for the Pro edition.
Read full review
Submittable
We have been using this for many years but my memory is that we had a
human walk us through how to use basic features. We also used the
resource library to learn about specific topics or issues as they came
up.
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Online Training
Qualaroo
Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
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Submittable
10/10 because we were able to meet virtually and still get all of our questions answered! Online was effective too because we could easily record the sessions and review them later. Since we had to onboard our reviewers virtually, it was actually convenient that this was the same method we learned how to use the entire program virtually too.
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Implementation Rating
Qualaroo
Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
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Submittable
I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.
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Alternatives Considered
Qualaroo
Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience. When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
Read full review
Submittable
Submittable isn't in the same league as these other platforms. It's trying to get there but it's been a rocky road. Neither customer support nor the account people we've dealt with at Submittable seem particularly knowledgeable about how the product actually works for foundations and can't provide detailed recommendations for how to use the product more effectively. The decision to use Submittable was made before I came on board. We are moving to another platform next year, probably SmartSimple.
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Contract Terms and Pricing Model
Qualaroo
No answers on this topic
Submittable
As I said earlier, it is frustrating when new features are introduced and we hear about them on the quarterly check-ins, only to find they come at an additional cost. I think new featured should be grandfathered into existing contracts and then renegotiated.
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Scalability
Qualaroo
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges. Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges. And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
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Submittable
We were happy to use this for many projects, but sometimes it can be hard to filter for a specific applicant and see how many of our projects and grants they have applied to without filtering by project. We're also hoping to have the feature added where reviewers can only see one project at a time if they don't have clearance to view all of the projects
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Professional Services
Qualaroo
No answers on this topic
Submittable
Very professional
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Return on Investment
Qualaroo
  • Qualaroo has proven to be extremely useful when it comes to improving conversions.
  • We deployed Qualaroo on our website to survey visitors and uncover their pain points about our landing page.
  • Using the feedback, we made several critical changes to our page, including the visibility of the CTA button, information on the page, and the quality of pictures. Since the implementation, there has been a significant increase in conversions, and our visitors have been getting a lot more value from the landing page.
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Submittable
  • Improved applicant experience -- positive response from our nonprofits leads to more positive relationships.
  • Improved reviewer experience -- quicker turnaround for completed scoring.
  • Faster launch times for applications/projects.
  • Better branding customizability.
  • Negative program manager experience - more time-consuming, less efficient processing of requests.
  • Negative program manager experience related to timely & customizable reporting.
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ScreenShots