54 Ratings
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Top Rated
2479 Ratings
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Skype for Business, now part of Microsoft Teams

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Top Rated
2479 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Cloud PBX

    8.9

    Rakuten Viber

    89%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Rakuten Viber ranks higher in 5/5 features

    Hosted PBX

    8.5
    85%
    6 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    8 Ratings
    N/A
    0 Ratings

    User templates

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Call reports

    9.5
    95%
    9 Ratings
    N/A
    0 Ratings

    Directory of employee names

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Call Management

    8.8

    Rakuten Viber

    88%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Rakuten Viber ranks higher in 5/5 features

    Answering rules

    8.6
    86%
    9 Ratings
    N/A
    0 Ratings

    Call recording

    9.0
    90%
    9 Ratings
    N/A
    0 Ratings

    Call park

    8.5
    85%
    4 Ratings
    N/A
    0 Ratings

    Call screening

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    Message alerts

    9.5
    95%
    14 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    9.2

    Rakuten Viber

    92%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Rakuten Viber ranks higher in 4/4 features

    Video conferencing

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Audio conferencing

    9.1
    91%
    13 Ratings
    N/A
    0 Ratings

    Video screen sharing

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Instant messaging

    9.9
    99%
    9 Ratings
    N/A
    0 Ratings

    Mobile apps

    10.0

    Rakuten Viber

    100%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Rakuten Viber ranks higher in 2/2 features

    Mobile app for iOS

    10.0
    100%
    17 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    10.0
    100%
    17 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Rakuten Viber

    Feature Set Not Supported
    N/A
    7.3

    Skype for Business, now part of Microsoft Teams

    73%
    Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    7.9
    79%
    193 Ratings

    High quality video

    N/A
    0 Ratings
    7.7
    77%
    188 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.7
    67%
    185 Ratings

    Mobile support

    N/A
    0 Ratings
    7.0
    70%
    150 Ratings

    Screen Sharing

    Rakuten Viber

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.1
    81%
    194 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.3
    73%
    121 Ratings

    Online Meetings / Events

    Rakuten Viber

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.2
    82%
    178 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.2
    82%
    185 Ratings

    Integrates with social media

    N/A
    0 Ratings
    6.9
    69%
    86 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.3
    73%
    147 Ratings

    Slideshows

    N/A
    0 Ratings
    7.7
    77%
    115 Ratings

    Online Events Collaboration

    Rakuten Viber

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.2
    82%
    175 Ratings

    Audience polling

    N/A
    0 Ratings
    7.5
    75%
    96 Ratings

    Q&A

    N/A
    0 Ratings
    7.5
    75%
    97 Ratings

    Online Events Security

    Rakuten Viber

    Feature Set Not Supported
    N/A
    7.5

    Skype for Business, now part of Microsoft Teams

    75%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.5
    75%
    150 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.3
    73%
    112 Ratings

    Attribute Ratings

    • Rakuten Viber is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.7

    Rakuten Viber

    87%
    18 Ratings
    7.4

    Skype for Business, now part of Microsoft Teams

    74%
    199 Ratings

    Likelihood to Renew

    Rakuten Viber

    N/A
    0 Ratings
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    7 Ratings

    Usability

    Rakuten Viber

    N/A
    0 Ratings
    8.9

    Skype for Business, now part of Microsoft Teams

    89%
    14 Ratings

    Support Rating

    8.8

    Rakuten Viber

    88%
    13 Ratings
    8.4

    Skype for Business, now part of Microsoft Teams

    84%
    76 Ratings

    Implementation Rating

    Rakuten Viber

    N/A
    0 Ratings
    7.0

    Skype for Business, now part of Microsoft Teams

    70%
    4 Ratings

    Likelihood to Recommend

    Rakuten Viber

    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue)Overall that is the only issue that is present or consistent.
    Alexis Blanco | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Anonymous | TrustRadius Reviewer

    Pros

    Rakuten Viber

    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Filip Witkowski | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Roshni Rahman | TrustRadius Reviewer

    Cons

    Rakuten Viber

    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Tigran Petrosyan | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Dushyant Pathak (DKP) | TrustRadius Reviewer

    Pricing Details

    Rakuten Viber

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0.019 Per Minute

    Rakuten Viber Editions & Modules

    Edition
    USA$0.0191
    UK$0.0191
    1. Per Minute
    Additional Pricing Details

    Skype for Business, now part of Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skype for Business, now part of Microsoft Teams Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 9.0
    Based on 7 answers
    The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
    Emiliano Monterubbianesi | TrustRadius Reviewer

    Usability

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 8.9
    Based on 14 answers
    Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Rakuten Viber

    Rakuten Viber 8.8
    Based on 13 answers
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Victoria L. | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 8.4
    Based on 76 answers
    I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
    Sarah Bandy | TrustRadius Reviewer

    Implementation Rating

    Rakuten Viber

    No score
    No answers yet
    No answers on this topic

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 7.0
    Based on 4 answers
    Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
    Greg Golding | TrustRadius Reviewer

    Alternatives Considered

    Rakuten Viber

    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Samira Islam Resmi | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
    Jian Groenewald | TrustRadius Reviewer

    Return on Investment

    Rakuten Viber

    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Liz Wade | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
    • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
    Anonymous | TrustRadius Reviewer

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