Rakuten Viber vs. Skype for Business, now part of Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rakuten Viber
Score 7.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Skype for Business, now part of Microsoft Teams
Score 7.6 out of 10
N/A
Skype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
Pricing
Rakuten ViberSkype for Business, now part of Microsoft Teams
Editions & Modules
USA
$0.019
Per Minute
UK
$0.019
Per Minute
No answers on this topic
Offerings
Pricing Offerings
Rakuten ViberSkype for Business, now part of Microsoft Teams
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Rakuten ViberSkype for Business, now part of Microsoft Teams
Considered Both Products
Rakuten Viber
Chose Rakuten Viber
Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video …
Chose Rakuten Viber
It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for Business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber …
Chose Rakuten Viber
We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with …
Chose Rakuten Viber
Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o …
Skype for Business, now part of Microsoft Teams

No answer on this topic

Top Pros
Top Cons
Features
Rakuten ViberSkype for Business, now part of Microsoft Teams
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Rakuten Viber
9.5
13 Ratings
17% above category average
Skype for Business, now part of Microsoft Teams
-
Ratings
Hosted PBX9.56 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.78 Ratings00 Ratings
User templates8.87 Ratings00 Ratings
Call reports9.89 Ratings00 Ratings
Directory of employee names9.78 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Rakuten Viber
9.3
15 Ratings
11% above category average
Skype for Business, now part of Microsoft Teams
-
Ratings
Answering rules9.59 Ratings00 Ratings
Call recording9.79 Ratings00 Ratings
Call park8.84 Ratings00 Ratings
Call screening8.89 Ratings00 Ratings
Message alerts9.814 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Rakuten Viber
9.5
13 Ratings
16% above category average
Skype for Business, now part of Microsoft Teams
7.8
1 Ratings
14% below category average
Video conferencing9.513 Ratings7.01 Ratings
Audio conferencing9.713 Ratings8.01 Ratings
Video screen sharing9.05 Ratings8.01 Ratings
Instant messaging10.09 Ratings8.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Rakuten Viber
10.0
18 Ratings
21% above category average
Skype for Business, now part of Microsoft Teams
-
Ratings
Mobile app for iOS10.017 Ratings00 Ratings
Mobile app for Android10.017 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Rakuten Viber
-
Ratings
Skype for Business, now part of Microsoft Teams
7.9
195 Ratings
2% below category average
High quality audio00 Ratings8.6191 Ratings
High quality video00 Ratings8.3185 Ratings
Low bandwidth requirements00 Ratings6.1181 Ratings
Mobile support00 Ratings8.6146 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Rakuten Viber
-
Ratings
Skype for Business, now part of Microsoft Teams
7.9
191 Ratings
1% below category average
Desktop sharing00 Ratings8.9191 Ratings
Whiteboards00 Ratings6.9120 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Rakuten Viber
-
Ratings
Skype for Business, now part of Microsoft Teams
8.6
188 Ratings
4% above category average
Calendar integration00 Ratings9.1174 Ratings
Meeting initiation00 Ratings8.8182 Ratings
Integrates with social media00 Ratings7.982 Ratings
Record meetings / events00 Ratings8.5143 Ratings
Slideshows00 Ratings8.9115 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Rakuten Viber
-
Ratings
Skype for Business, now part of Microsoft Teams
8.0
173 Ratings
5% below category average
Live chat00 Ratings8.9171 Ratings
Audience polling00 Ratings7.694 Ratings
Q&A00 Ratings7.594 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Rakuten Viber
-
Ratings
Skype for Business, now part of Microsoft Teams
7.6
156 Ratings
10% below category average
User authentication00 Ratings8.7142 Ratings
Participant roles & permissions00 Ratings8.3148 Ratings
Confidential attendee list00 Ratings5.9109 Ratings
Best Alternatives
Rakuten ViberSkype for Business, now part of Microsoft Teams
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
TeamViewer
TeamViewer
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Rakuten ViberSkype for Business, now part of Microsoft Teams
Likelihood to Recommend
9.6
(18 ratings)
8.5
(198 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(7 ratings)
Usability
-
(0 ratings)
9.0
(14 ratings)
Support Rating
9.4
(7 ratings)
8.5
(40 ratings)
Implementation Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
Rakuten ViberSkype for Business, now part of Microsoft Teams
Likelihood to Recommend
Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
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Microsoft
Skype for Business, now part of Microsoft Teams is a remote/virtual team collaboration tool must have...especially if you already use Microsoft tools. Of course, since it now part of an MS 365 subscription, it really doesn't make sense to use anything else. It is easy to use and just works. I'm not sure how anyone who works with digital files/documents and needs to work with other people doing similar work can be effective without such a tool. Of course, there are a number of alternatives like Zoom or Webex, but why pay or use another separate tool if you don't need to. :-)
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Pros
Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
Read full review
Microsoft
  • Instant messaging to anyone who we know only by name/email. Even if they're offline, they get the message in missed convos and a notification automatically goes to them via Outlook mail. All conversations are saved and accessible via Outlook.
  • Video and voice calls are a norm in the WFH scenario, and an average employee has around 4-5 calls a day. Skype gives notifications for upcoming meetings, allows easy scheduling via outlook calendar, and its audio/video quality [is] reasonably good compared to the amount of data it consumes.
  • Status availabilities - in the WFH scenario, you could be off for lunch, out of office, busy, sharing screens - and might not want to be disturbed. Skype allows you to do that, and in case you're off, ensures that you know that you have missed messages.
  • Screen sharing - we have to share screens at least once or twice a day with a coworker when working on some issues/features, and Skype easily lets us do that. One of the best things about Skype is that the screen can be shared without being on a video/voice call - which is of immense advantage because oftentimes, you could prefer sharing the screen, while it [is] too noisy to talk.
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Cons
Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
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Microsoft
  • Connection issues can be hard to diagnose when they come up(as some knowledge of server information may be needed to reestablish as the connection troubleshooting options on the sky are not as user-friendly as the rest of the platform.
  • Some issues setting up camera/sound could use more info on troubleshooting options with playback sound, video, etc.
  • Statuses sometimes are unreliable and do not display correctly .
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Likelihood to Renew
Rakuten Group
No answers on this topic
Microsoft
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
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Usability
Rakuten Group
No answers on this topic
Microsoft
Very easy to use. Even though Microsoft Teams has a lot of features and integrations, as a user I feel completely comfortable on finding what I need, getting information about the app extensions and using them. It's a very comprehensive tool, intuitive design and does not make me feel tired to be using it. I am glad with the current experience.
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Support Rating
Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
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Microsoft
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
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Implementation Rating
Rakuten Group
No answers on this topic
Microsoft
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
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Alternatives Considered
Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
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Microsoft
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
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Return on Investment
Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
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Microsoft
  • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
  • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
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ScreenShots