Rydoo vs. Webexpenses

Very good tools that are easy to use, but the tools do require a bit of an adjustment period for many users who are used to submitting expenses in packets as opposed to individual line items.

Incentivized

It's great that it is very easy to add documents, such as receipts, in different document formats, including PDF and Word. I use the system throughout the month, and add the expense line into the claim when it happens, rather than doing it all at the same time at the end of the month - this helps me to keep track of expenses owed and miles driven throughout the month. It would be great if I were able to save regular locations when adding mileage.

Incentivized

• Saves recent accounts so you do not have to search for them each time you are adding receipts
• Matches transactions quickly
• Reads receipt details accurately

Incentivized

• imports credit card transactions from our corporate card program without issue
• allows for easy set up of new users
• is a very intuitive, easy to learn tool
• has a very responsive support and customer service team
• Set up and configuration was thorough, and they were able to work through our unique issues, such as custom segments in NetSuite.
• It is a very inexpensive product. Well worth the cost.

Incentivized

• The receipt info that gets pulled in isn't always correct.
• The receipt info takes about 2 minutes to upload so could be faster.

Incentivized

• When you click add receipts after putting the details of your expense, you get the impression that you have done something incorrect from the prompt that you receive
• Two options for adding receipts can confuse people when training them on how to use
• An easy to access FAQ would be helpful

Incentivized

It depends if alternative systems for other functions (HR / Payroll) have expenses functionality included as a supplementary service. If they’re part of a total system then having a separate system for expenses when another system provides the functionality (even if mildly less efficient, etc) then it wouldn’t be viable

Incentivized

It is simple to use. Things are intuitive even for a first time user. UI can be improved to make it have a more modern feel. But the current UI is simple and elegant. Different sections for claims, reports and receipts make it easy to get things sorted and quickly access them when needed.

Incentivized

The soft ware is reliable. The phone app works well and allows you to upload evidence, receipts, log mileage and log expenses. It works well and is rarely locked or there are very few times the app is down. The laptop based software is easy to access and again is always available

Incentivized

The phone based app and the laptop based app always load quickly. It is easy to access. It is quick to use. It easy and quick to upload information and evidence. It is easy to log details. The information goes off to accounting and payroll quickly resulting in prompt payments for staff

Incentivized

When Rydoo is responsive, support is just fine, but there have been times when our requests for support have gone unanswered for more than a day when their queue has indicated response times much shorter than that.

Incentivized

The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.

All went well.

Incentivized

It was difficult to train multiple people via video, as they learned at different speeds, and most of the user champions were not as capable with systems and finance processes as our dept.

Incentivized

As long as you have people that are fully aware of the setup steps to get users into the software then I would see no issues arising for any company.

Incentivized

I prefer Expensify over Rydoo. It is easier to work with both corporate cards and reimbursed expenses in Expensify, and it is much easier to reimburse the expenses directly through Expensify than having to work with a 3rd party outside of Rydoo. I have not used Expensify with multiple currencies, so I don't know how well it would handle that.

Incentivized

I think Webexpenses' core strength is VAT reclaim and compliance, especially for UK/EU businesses. Unlike Expensify or card-centric Pleo, Webexpenses' system and dedicated local support are built to maximize recovery by automatically capturing and applying correct VAT rates, ensuring compliant documentation, and integrating smoothly with local accounting systems like Sage.

Incentivized

Every department in my organization uses webexpenses. My role and the role of others involves travel, expenses and mileage. Everyone uses the app to log details, upload receipts and to claim allowable expenses. having spoken to everyone within my team and wider directorate, i do not know of anyone who has had issues with the app

Incentivized

• Rydoo saves time, which saves money. I'm able to make and check expenses quickly.
• Rydoo was easy to learn and integrate. It didn't require lengthly training so it smoothed the onboarding process for new hires.
• Rydoo centralizes internal communication about specific expenses, since you can leave comments.

Incentivized

• Does save a lot of time, helps you to stay on top of claims
• Really good at keeping track of claims and ensuring you are getting the correct pay etc
• Makes it easy to log claims in the future and adjust where needed so that you can save time and don't forget to add claims
• Makes you feel like you have achieved more because you can see infront of you the amount of work you have done

Incentivized