Item: Webexpenses
Rating: 10
Author: Rob Hopkins

Overall Satisfaction with Webexpenses

Use Cases and Deployment Scope

I use it on monthly basis to claim expenses, travel and for payments i make to fulfill my role as an assessor on the talent pathway. I work away a lot at events and have expenses from staying away from home. I also have to claim mileage for my travel to and from work, workshops and head office.

Pros and Cons

Pros

routes for mileage
easy to upload receipts
user friendly
expenses and receipts

Cons

its need to be easier to edit claims once they are entered
it needs to be easier to add receipts to claims

Return on Investment

i only use it for my own expenses
it is helpful to keep track of private expenses

Usability

its fairly user friendly and is simple enough once you practice and get used to the system.

Support Rating

Only problem i have had was resolved quickly

Time Savings

I make claims each month, its fairly user friendly my claims are submitted monthly. They are approved by line managers promptly. They are process monthly and this is usually quick.

Requirements

i didn't purchase it, i am a user. Its used by over 250 staff within the organization.

Alternatives Considered

i have used a local govt expenses app which was not as user friendly as webexpenses

Key Insights

Do you think Webexpenses delivers good value for the price?

Not sure

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

Yes

Other Software Used

PayPal Payments Pro

Likelihood to Recommend

Webexpenses is user friendly, its easy to add receipts after some practice and easy to log routes for mileage. It is harder to edit existing claims as it is not always clear how to make changes.

Webexpenses Feature Ratings

Using Webexpenses

Users and Roles

300 - All areas of the organisation use webexpenses for claims.

Support Headcount Required

5 - Finance team and IT team

Business Processes Supported

Mileage claims
Travel Expenses claims
Food expenses claims

Innovative Uses

voluntary workforce claims

Future Planned Uses

team budget payments

Likelihood to Renew

Its part of the organisations expenses software so it is compulsory to use it.

Evaluating Webexpenses and Competitors

Products Replaced

Not Sure

Key Differentiators

Other

I was not involved in the purchase

Evaluation Lessons Learned

I was not involved in the evaluation process

Webexpenses Implementation

Implementation Rating

No insights

Implementation Details / Implementation Partner

Implemented in-house

Change Management Lessons

Change management was a minor issue with the implementation - I was not involved in the implementation

Implementation Issues

change over from older system

Webexpenses Support

Webexpenses Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I was not involved in the purchase

Bug Resolution

Exceptional Examples of Webexpenses Support

There was a fault on the mileage maps that was resolved quickly

Using Webexpenses

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

mileage claims

Difficult Tasks

editing existing claims

Mobile Interface Availability and Impressions

Yes - It can be glitchy adding receipts

Webexpenses Reliability

Scalability

Every department in my organization uses webexpenses. My role and the role of others involves travel, expenses and mileage. Everyone uses the app to log details, upload receipts and to claim allowable expenses. having spoken to everyone within my team and wider directorate, i do not know of anyone who has had issues with the app.

Reliability and Availability

The soft ware is reliable. The phone app works well and allows you to upload evidence, receipts, log mileage and log expenses. It works well and is rarely locked or there are very few times the app is down. The laptop based software is easy to access and again is always available.

Performance

The phone based app and the laptop based app always load quickly. It is easy to access. It is quick to use. It easy and quick to upload information and evidence. It is easy to log details. The information goes off to accounting and payroll quickly resulting in prompt payments for staff.

Comments

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Amy Gardner
(Vendor Representative) commented 2 years ago
Hi there, Thank you for taking the time to leave us a review, we appreciate your feedback. If you would like to ask any questions or have any issues, please don't hesitate to contact https://support.webexpenses.com/hc/en-us. Thanks The Webexpenses Team
Evie Parker
(Vendor Representative) commented a year ago
Hi there, Thank you for updating your review. We're happy to hear that Webexpenses is speeding up your expenses process. Best wishes, The Webexpenses team