Webexpenses - a very useful tool that's brought solid efficiency to our shared service function
Updated June 03, 2021

Webexpenses - a very useful tool that's brought solid efficiency to our shared service function

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management
  • Travel

Overall Satisfaction with Webexpenses

We use Webexpenses across all of the UK, and some of our European companies within the group.
It's used for all expenses incurred by employees on company time, and includes our company credit cards too.
It allows for quick, accurate and auditable expense approval, payments and reporting, and is a great asset to our shared service function.
  • Easily modifiable across company divisions/business units.
  • Simple to set approval chains and hard/soft limits.
  • Fully customizable reporting suite.
  • More accurate third-party APIs for Carbon and Mileage.
  • More user friendly functionality for vehicle updates.
  • Customizable view options: e.g. screen colors, font sizes etc.
  • Reduction of expenses function within shared services.
  • Easy KPI reporting functionality compared to previous manual function.
It's very easy to get started with, has plenty of scope for customization/tailoring, is easily scalable to multiple business units/companies with different expense operations, and has allowed us to harmonize policy and expense culture within the group. We've saved a lot of time and expense on administration and archiving paper copies, and we have greater trust from senior management that we can track expense spend and effect cultural change in expense usage.
Support is always pretty quick to help out, and our account manager and advanced system support are very helpful.
Users can now submit claims in a timely manner, and following approval, can be paid the next week. Approval can be handed off via proxy, as can claim creation at senior levels. The automation of expense claim flow from user submission to payment with only two inputs for correct claims has saved our organization a huge amount of time.
We really needed a product that allowed us to be more efficient in processing expenses, allowed policy harmonization, flexible reporting and change management, and enabled a shift in expenses culture with greater visibility and accountability at every stage of the claim.
Webexpenses works very well for almost all types of expense, as it can be tailored to suit your company needs, limits, policies and preferences.
Where it works less well is in mileage differences, where the combination of AFR use and flat rates has meant some of our companies have to exist in more than one Division/Company on Webexpenses.

Webexpenses Training

It was difficult to train multiple people via video, as they learned at different speeds, and most of the user champions were not as capable with systems and finance processes as our dept.

Webexpenses Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We didn't, as we weren't using the enhanced add-ons, and we have capable administrators within our finance dept.

Using Webexpenses

Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Feel confident using
  • Setting Cost Centres for Approval flow
  • Amending policy across categories
  • Tailoring reports
  • Amending Mileage rates is done individually