Webexpenses - a very useful tool that's brought solid efficiency to our shared service function

It's very easy to get started with, has plenty of scope for customization/tailoring, is easily scalable to multiple business units/companies with different expense operations, and has allowed us to harmonize policy and expense culture within the group. We've saved a lot of time and expense on administration and archiving paper copies, and we have greater trust from senior management that we can track expense spend and effect cultural change in expense usage.

Support is always pretty quick to help out, and our account manager and advanced system support are very helpful.

We really needed a product that allowed us to be more efficient in processing expenses, allowed policy harmonization, flexible reporting and change management, and enabled a shift in expenses culture with greater visibility and accountability at every stage of the claim.

Webexpenses works very well for almost all types of expense, as it can be tailored to suit your company needs, limits, policies and preferences.
Where it works less well is in mileage differences, where the combination of AFR use and flat rates has meant some of our companies have to exist in more than one Division/Company on Webexpenses.

It was difficult to train multiple people via video, as they learned at different speeds, and most of the user champions were not as capable with systems and finance processes as our dept.