What users are saying about
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Top Rated
2537 Ratings
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Top Rated
247 Ratings

Salesforce

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Top Rated
2537 Ratings
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Score 8.3 out of 100

Shopify

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Top Rated
247 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Shopify

Shopify is great for someone looking to become an affiliate marketer. They have multiple features to help you sell their product. I would say it is a little less appropriate for people who have limited web design experience. It can be a little confusing when you are first starting out. Overall though, I would say that it is easy to use.
Dan Hanna | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
8.3
Shopify
Customer data management / contact management
Salesforce
8.9
Shopify
Workflow management
Salesforce
8.3
Shopify
Territory management
Salesforce
8.1
Shopify
Opportunity management
Salesforce
8.8
Shopify
Integration with email client (e.g., Outlook or Gmail)
Salesforce
8.2
Shopify
Contract management
Salesforce
8.3
Shopify
Quote & order management
Salesforce
7.7
Shopify
Interaction tracking
Salesforce
8.5
Shopify
Channel / partner relationship management
Salesforce
7.9
Shopify

Customer Service & Support

Salesforce
8.5
Shopify
Case management
Salesforce
9.0
Shopify
Call center management
Salesforce
8.4
Shopify
Help desk management
Salesforce
8.3
Shopify

Marketing Automation

Salesforce
8.1
Shopify
Lead management
Salesforce
8.2
Shopify
Email marketing
Salesforce
8.0
Shopify

CRM Project Management

Salesforce
8.0
Shopify
Task management
Salesforce
8.4
Shopify
Billing and invoicing management
Salesforce
6.7
Shopify
Reporting
Salesforce
8.9
Shopify

CRM Reporting & Analytics

Salesforce
8.8
Shopify
Forecasting
Salesforce
8.5
Shopify
Pipeline visualization
Salesforce
8.9
Shopify
Customizable reports
Salesforce
9.1
Shopify

Customization

Salesforce
8.7
Shopify
Custom fields
Salesforce
8.7
Shopify
Custom objects
Salesforce
8.8
Shopify
Scripting environment
Salesforce
8.3
Shopify
API for custom integration
Salesforce
8.7
Shopify

Security

Salesforce
8.9
Shopify
Single sign-on capability
Salesforce
8.8
Shopify
Role-based user permissions
Salesforce
8.9
Shopify

Social CRM

Salesforce
8.1
Shopify
Social data
Salesforce
8.2
Shopify
Social engagement
Salesforce
8.0
Shopify

Integrations with 3rd-party Software

Salesforce
8.3
Shopify
Marketing automation
Salesforce
8.5
Shopify
Compensation management
Salesforce
8.2
Shopify

Platform

Salesforce
7.9
Shopify
Mobile access
Salesforce
7.9
Shopify

Online Storefront

Salesforce
Shopify
8.6
Product catalog & listings
Salesforce
Shopify
9.0
Product management
Salesforce
Shopify
8.7
Bulk product upload
Salesforce
Shopify
8.1
Branding
Salesforce
Shopify
8.8
Mobile storefront
Salesforce
Shopify
9.1
Product variations
Salesforce
Shopify
8.4
Website integration
Salesforce
Shopify
8.8
Visual customization
Salesforce
Shopify
8.5
CMS
Salesforce
Shopify
8.4

Online Shopping Cart

Salesforce
Shopify
8.7
Abandoned cart recovery
Salesforce
Shopify
8.7
Checkout user experience
Salesforce
Shopify
8.8

Online Payment System

Salesforce
Shopify
9.5
eCommerce security
Salesforce
Shopify
9.5

eCommerce Marketing

Salesforce
Shopify
8.3
Promotions & discounts
Salesforce
Shopify
8.7
Personalized recommendations
Salesforce
Shopify
8.4
SEO
Salesforce
Shopify
7.8

eCommerce Business Management

Salesforce
Shopify
8.3
Multi-site management
Salesforce
Shopify
6.7
Order processing
Salesforce
Shopify
9.1
Inventory management
Salesforce
Shopify
8.8
Shipping
Salesforce
Shopify
8.7
Custom functionality
Salesforce
Shopify
8.1

Pros

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Shopify

  • Ease of Use - Very user friendly. Anyone can pick it up within a couple days and know how to do almost everything.
  • Great Customer Service - The help is excellent. Also, they have a huge community where people are happy to help.
  • Ton of Add-Ons - You can find a ton of add-ons and modules to use that can be installed by you. They don't require developers.
  • Inexpensive - Because it's easy to use and doesn't require a ton of developer time, it's so much cheaper to run.
Jeff Moriarty | TrustRadius Reviewer

Cons

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Shopify

  • Shopping cart is hard to customize and it's hosted by Shopify separately
  • Transaction fees can get high if you have a lot of transactions
  • To do any special customizations, you will need a developer and the platform is somewhat rigid with capabilities.
Scott Markman | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Shopify

Shopify 9.5
Based on 15 answers
Shopify continues to earn me money and attract new customers without becoming a burden to my business, so it only makes sense to stick with Shopify. After beginning with setting up stores for my other clients I became so happy with the platform I progressed to setting up a store for myself.
David Green | TrustRadius Reviewer

Usability

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 3 answers
All the functionality needed for a basic store is extremely easy to manage. Though some deeper customization requires coding it doesn't hide the code from you and provides an abundance of developer resources.
David Green | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 1 answer
No answer on this topic is available.

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Shopify

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 2 answers
In terms of support I give Shopify a 9 out of 10 because they're always very friendly and thorough, and they personally can't solve my problem for me they always point me in the proper direction with the proper information I need to move forward
Paul Francis Jones | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Shopify

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Shopify

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Shopify

Shopify 10.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Shopify

Shopify was the easiest to use for my client on the backend, which was a major incentive for them over the other platforms. It had all the features they needed, and ultimately they were able to manage everything in-house without needing to bring in a major developer or sacrificing features
Gary Gray | TrustRadius Reviewer

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Shopify

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Shopify

  • Shopify has allowed me to add more products than I could have ordered on my own with investment upfront. Their dropshipping apps and tools make it the perfect add on to any clothing businesses to get started with less investment up front.
  • Within Shopify's app store I was able to use an affiliate app to help track influencers and sales that originated from those influencers to drive more sales. This paid app returns 100x its original cost each month and serves as a significant revenue generator to our store's sales.
Nichole Pelaez | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce
8.5
Shopify
9.0

Likelihood to Renew

Salesforce
10.0
Shopify
9.5

Usability

Salesforce
7.5
Shopify
10.0

Reliability and Availability

Salesforce
9.8
Shopify
10.0

Performance

Salesforce
9.0
Shopify

Support Rating

Salesforce
6.0
Shopify
10.0

In-Person Training

Salesforce
7.9
Shopify

Online Training

Salesforce
9.1
Shopify

Implementation Rating

Salesforce
9.4
Shopify
10.0

Scalability

Salesforce
10.0
Shopify

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