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Top Rated
248 Ratings

Salesforce Commerce Cloud

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Top Rated
248 Ratings
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Score 8.4 out of 100
67 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Salesforce Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)
7.8
Product catalog & listings
Salesforce Commerce Cloud
8.3
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Product management
Salesforce Commerce Cloud
7.9
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Bulk product upload
Salesforce Commerce Cloud
7.9
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Branding
Salesforce Commerce Cloud
8.4
SAP Commerce Cloud (formerly SAP Hybris)
7.7
Mobile storefront
Salesforce Commerce Cloud
7.6
SAP Commerce Cloud (formerly SAP Hybris)
8.0
Product variations
Salesforce Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Website integration
Salesforce Commerce Cloud
8.4
SAP Commerce Cloud (formerly SAP Hybris)
7.6
Visual customization
Salesforce Commerce Cloud
8.2
SAP Commerce Cloud (formerly SAP Hybris)
7.4
CMS
Salesforce Commerce Cloud
7.6
SAP Commerce Cloud (formerly SAP Hybris)
7.2

Online Shopping Cart

Salesforce Commerce Cloud
7.7
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Abandoned cart recovery
Salesforce Commerce Cloud
7.5
SAP Commerce Cloud (formerly SAP Hybris)
7.4
Checkout user experience
Salesforce Commerce Cloud
7.9
SAP Commerce Cloud (formerly SAP Hybris)
8.5

Online Payment System

Salesforce Commerce Cloud
8.2
SAP Commerce Cloud (formerly SAP Hybris)
8.8
eCommerce security
Salesforce Commerce Cloud
8.2
SAP Commerce Cloud (formerly SAP Hybris)
8.8

eCommerce Marketing

Salesforce Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Promotions & discounts
Salesforce Commerce Cloud
8.2
SAP Commerce Cloud (formerly SAP Hybris)
8.2
Personalized recommendations
Salesforce Commerce Cloud
7.9
SAP Commerce Cloud (formerly SAP Hybris)
8.5
SEO
Salesforce Commerce Cloud
7.9
SAP Commerce Cloud (formerly SAP Hybris)
7.8

eCommerce Business Management

Salesforce Commerce Cloud
7.9
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Multi-site management
Salesforce Commerce Cloud
7.8
SAP Commerce Cloud (formerly SAP Hybris)
7.9
Order processing
Salesforce Commerce Cloud
8.2
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Inventory management
Salesforce Commerce Cloud
8.1
SAP Commerce Cloud (formerly SAP Hybris)
8.4
Shipping
Salesforce Commerce Cloud
7.6
SAP Commerce Cloud (formerly SAP Hybris)
8.1
Custom functionality
Salesforce Commerce Cloud
7.8
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Pros

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 7.0
Based on 2 answers
Figuring out the CMS tools took some time. Supporting documentation is sparse.I also found the tools to be slow at times, making simple template edits an arduous process.
Erin Riggers | TrustRadius Reviewer

Reliability and Availability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

In-Person Training

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

SAP Commerce Cloud (formerly SAP Hybris) 8.0
Based on 1 answer
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

Hybris is a massive enterprise-grade system that is built for scale. If your business has <1000 SKUs in the catalog and lacks a large full-stack +java e-commerce dev team, stick to a lighter, more agile solution. Hybris is a nuclear aircraft carrier, and it will take a lot of people, fuel and time to turn that ship.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

SAP Commerce Cloud (formerly SAP Hybris)

  • Better high volume sales management
  • Fewer abandoned carts during high traffic sales events
  • Savings on development as the product can be used “out of the box”.
  • Quick business decisions can be made to change e-commerce approach based on the analytical output of the product
Anonymous | TrustRadius Reviewer

Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Commerce Cloud (formerly SAP Hybris)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Commerce Cloud
8.9
SAP Commerce Cloud (formerly SAP Hybris)
7.6

Likelihood to Renew

Salesforce Commerce Cloud
7.8
SAP Commerce Cloud (formerly SAP Hybris)
9.3

Usability

Salesforce Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)
7.0

Reliability and Availability

Salesforce Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)

Performance

Salesforce Commerce Cloud
9.0
SAP Commerce Cloud (formerly SAP Hybris)

Support Rating

Salesforce Commerce Cloud
9.0
SAP Commerce Cloud (formerly SAP Hybris)

In-Person Training

Salesforce Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)

Implementation Rating

Salesforce Commerce Cloud
8.0
SAP Commerce Cloud (formerly SAP Hybris)
8.0

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