Salesforce Agentforce Sales vs. SAP Datasphere

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agentforce Sales
Score 8.7 out of 10
N/A
Salesforce' Agentforce Sales (formerly Salesforce Sales Cloud) is the company's flagship CRM platform. The AI CRM for Sales features data built right in.
$25
per month
SAP Datasphere
Score 8.5 out of 10
N/A
SAP Datasphere, the next generation of SAP Data Warehouse Cloud, is a comprehensive data service that enables data professionals to deliver seamless and scalable access to mission-critical business data. It provides a unified experience for data integration, data cataloging, semantic modeling, data warehousing, data federation, and data virtualization. SAP Datasphere enables users to distribute mission-critical business data — with business context and logic preserved — across the data…N/A
Pricing
Salesforce Agentforce SalesSAP Datasphere
Editions & Modules
Starter
$25.00
per month per user
Professional
$80.00
per month per user
Enterprise
$165.00
per month per user
Unlimited
$330.00
per month per user
Agentforce 1 Sales
$550
per month per user
No answers on this topic
Offerings
Pricing Offerings
Agentforce SalesSAP Datasphere
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsSAP Datasphere is available as a subscription or consumption-based model. The SAP Datasphere capacity unit (CU) offers an adaptable approach to pricing that enables any workload on any hyperscaler. The number of CUs required is determined by the unique workload, with the ability to tailor the combination of required services within SAP Datasphere utilizing a flexible tenant configuration. The services that contribute to CU consumption are the core application (compute and storage), data lake, BW bridge, data integration, and data catalog (crawling and storage).
More Pricing Information
Community Pulse
Salesforce Agentforce SalesSAP Datasphere
Considered Both Products
Agentforce Sales

No answer on this topic

SAP Datasphere
Chose SAP Datasphere
Each of these listed software has its own unique strength and capacity that scales well. SAP Datasphere on its end up against them with more suitability for large establishments with complex data ecosystems with scalability support. Also, it avails a pay-as-you-go pricing for …
Chose SAP Datasphere
Although Oracle Database is a great tool as well but considering the product features of SAP Data Warehouse Cloud, it was clear SAP is the future and provides the on point features required for a growing company and a ever scaling business with real time capabilities of …
Features
Salesforce Agentforce SalesSAP Datasphere
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Agentforce Sales
8.2
270 Ratings
5% above category average
SAP Datasphere
-
Ratings
Customer data management / contact management8.8270 Ratings00 Ratings
Workflow management8.5259 Ratings00 Ratings
Territory management7.6212 Ratings00 Ratings
Opportunity management8.9260 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.9245 Ratings00 Ratings
Contract management7.9216 Ratings00 Ratings
Quote & order management7.7199 Ratings00 Ratings
Interaction tracking8.8230 Ratings00 Ratings
Channel / partner relationship management8.0191 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce Agentforce Sales
7.8
105 Ratings
1% above category average
SAP Datasphere
-
Ratings
Case management8.3103 Ratings00 Ratings
Call center management7.783 Ratings00 Ratings
Help desk management7.487 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Agentforce Sales
8.1
245 Ratings
4% above category average
SAP Datasphere
-
Ratings
Lead management8.1240 Ratings00 Ratings
Email marketing8.0207 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Agentforce Sales
8.1
249 Ratings
5% above category average
SAP Datasphere
-
Ratings
Task management8.4237 Ratings00 Ratings
Billing and invoicing management7.379 Ratings00 Ratings
Reporting8.6202 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Agentforce Sales
8.3
261 Ratings
8% above category average
SAP Datasphere
-
Ratings
Forecasting7.9229 Ratings00 Ratings
Pipeline visualization8.3248 Ratings00 Ratings
Customizable reports8.7258 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Agentforce Sales
8.6
253 Ratings
11% above category average
SAP Datasphere
-
Ratings
Custom fields9.0250 Ratings00 Ratings
Custom objects8.7240 Ratings00 Ratings
Scripting environment8.0177 Ratings00 Ratings
API for custom integration8.5210 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Agentforce Sales
9.0
284 Ratings
7% above category average
SAP Datasphere
-
Ratings
Single sign-on capability9.0222 Ratings00 Ratings
Role-based user permissions8.9256 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Agentforce Sales
8.0
161 Ratings
7% above category average
SAP Datasphere
-
Ratings
Social data8.2159 Ratings00 Ratings
Social engagement7.7157 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Agentforce Sales
8.0
218 Ratings
7% above category average
SAP Datasphere
-
Ratings
Marketing automation8.1214 Ratings00 Ratings
Compensation management8.0147 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Agentforce Sales
8.0
233 Ratings
5% above category average
SAP Datasphere
-
Ratings
Mobile access8.0233 Ratings00 Ratings
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Salesforce Agentforce SalesSAP Datasphere
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Snowflake
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Score 8.7 out of 10
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User Ratings
Salesforce Agentforce SalesSAP Datasphere
Likelihood to Recommend
8.8
(471 ratings)
8.5
(101 ratings)
Likelihood to Renew
9.2
(62 ratings)
6.7
(2 ratings)
Usability
8.4
(167 ratings)
7.2
(47 ratings)
Availability
9.0
(29 ratings)
-
(0 ratings)
Performance
8.0
(20 ratings)
-
(0 ratings)
Support Rating
9.0
(98 ratings)
9.0
(21 ratings)
In-Person Training
8.0
(12 ratings)
-
(0 ratings)
Online Training
9.1
(15 ratings)
-
(0 ratings)
Implementation Rating
9.0
(19 ratings)
-
(0 ratings)
Configurability
9.0
(4 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.8
(9 ratings)
8.4
(8 ratings)
Ease of integration
9.0
(2 ratings)
-
(0 ratings)
Product Scalability
8.9
(85 ratings)
-
(0 ratings)
Professional Services
9.3
(8 ratings)
8.8
(4 ratings)
Vendor post-sale
8.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Salesforce Agentforce SalesSAP Datasphere
Likelihood to Recommend
Salesforce
Obviously, for any business, there are two main areas to focus on — the sales path and the service path. Sales Cloud wouldn’t be suited for a company that’s primarily into support services. For those kinds of companies, Salesforce has a different product — Service Cloud. So, for anyone in the support or service space, Sales Cloud isn’t the right fit.
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SAP
SAP Datasphere is well suited for scalable cloud based data integration scenarios which also opens up the doors for AI driven insights which are much harder to achieve with on-prem data warehouses. Considering the licensing model of SAP Datasphere being based on consumption driven capacity units cost can be a big consideration for organizations with large volumes of data that can be a pre-requisite for data mining and AI use cases. So this can be a bottleneck or not so well adopted scenario for SAP Datasphere.
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Pros
Salesforce
  • The customizations - We have an organization that operates differently from most companies, so we’ve had to implement quite a few customizations — and Salesforce allows us to do that quite quickly. Most of the time, delays come from dependencies on other internal parties rather than the system itself.
  • From my perspective as a consultant, one of the biggest advantages is that everything is in Salesforce — all the details, all in one place. The ability to customize it easily is a big plus; there’s really a lot you can do with it.
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SAP
  • SAP Data Warehouse Cloud offers free trial for 90 days with free 128 GB of storage and 64 GB memory.
  • Availability of self-service data modeling and analytics on SAP Data Warehouse Cloud enables users to access and analyze data without getting support from the IT team.
  • Without zero coding while collecting, connecting, analyzing and modeling data, it saves us time and operational costs of partnering with external IT support experts.
Read full review
Cons
Salesforce
  • We still need to include the production part. We started using Salesforce to sell the seeds — our inventory is in SAP — and from there we handle sales and track the process of planting, harvesting, selling, and then collecting payments. But we don’t yet manage the earlier production processes, like production planning. We handle allocation, but not full production planning, and that’s an area where we still have room for improvement.
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SAP
  • Need to have a good understanding of the SAP ecosystem to implement and use it.
  • From a cost perspective it can be little bit on the expensive side for enterprises.
  • The platform is still new and hence more subjected to bugs. But support for it is always good from the SAP team.
Read full review
Likelihood to Renew
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
Read full review
SAP
We are moving into using SAP datasphere heavily and replacing all of the SAP HANA native calc view logic to the sap datasphere graphical view which will reduce the legacy SAP BW data warehouse. Also need some more features such as debugging, sql preview and prompts enhancements so that we can generate the reports.
Read full review
Usability
Salesforce
Because I think it could be easier. We have different standards today since we’re used to interacting with consumer apps like Starbucks, where all you do is scan your card. Then, when you use Sales Cloud, there are still a lot of manual inputs. So my mission with AI is really about figuring out how to make that easier.
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SAP
It is one of the best tools and a boon to Logistics teams across the globe. One tends to actually process warehousing data so smoothly and the way demonstration is made while in programs it makes it user friendly. The Inventory touch points that one identify is simply awesome and is best part.
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Reliability and Availability
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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SAP
No answers on this topic
Performance
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Read full review
SAP
No answers on this topic
Support Rating
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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SAP
I would greatly acknowledge the services of Sap Data [warehouse Cloud] because we were struggling before its arrival where we used to get manual data connections and this used to consume a lot of time but after its use, we now are able to connect data easily saving a lot of time and finances.
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In-Person Training
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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SAP
No answers on this topic
Online Training
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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SAP
No answers on this topic
Implementation Rating
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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SAP
No answers on this topic
Alternatives Considered
Salesforce
So I've evaluated, implemented Microsoft Dynamics in the past. I've used Oracle CRM solutions. I've used Daylight, which is a very niche CRM system the last couple of years. And I've evaluated a variety from Legacy Microsoft Ones to Zoho and Sugar when making implementation decisions at other companies. But usually I've gone with Salesforce. I'd say it's better than most. The only one that I generally prefer, and last time I chose an implementation from scratch, I did Microsoft Dynamics. And the reason is for small mid-size organization, Microsoft Dynamics, if you already have Microsoft Office products, it's much better integrated to all of the Excel, Word, OneNote, Outlook email than what you get from Salesforce. And so that's the only one that if someone's a Microsoft organization and small sized company, it'll save a lot of integration things, a lot of security, a lot of login and access and IT management by just sticking within the Microsoft ecosystem. But outside of that, if you don't use Microsoft or if you're a large organization or have other needs that you want, Salesforce I'd say is better than all of the other CRM offerings out there. It's the easiest to use and the most robust and the most vendors and products for the ecosystem.
Read full review
SAP
Each of these listed software has its own unique strength and capacity that scales well. SAP Datasphere on its end up against them with more suitability for large establishments with complex data ecosystems with scalability support. Also, it avails a pay-as-you-go pricing for users, and it is widely up for data quality, data governance, and data discovery.
Read full review
Contract Terms and Pricing Model
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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SAP
Despite the pricing model being expensive for small businesses, it provides decent features and capabilities for organizations of different sizes and it's an appropriate investment in today's business environment where there is constant pressure to build a scalable and flexible analytics service
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Scalability
Salesforce
It's very scalable as it has a ton of features (but you do need an admin who understands how to leverage these features). Because of the various features, we've also needed to host onboarding sessions with our users so that they can familiarize themselves with the platform, which isn't always super user-friendly or intuitive.
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SAP
No answers on this topic
Professional Services
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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SAP
Ever since we implemented SAP Data Warehouse Cloud, we have been able to reduce the additional costs of hiring third-party service providers by incorporating professional services offered by the vendor.
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Return on Investment
Salesforce
  • It allows me to keep a close eye on all of my performance metrics through the Dashboard Reporting, ie what my sales pipeline looks like, how much it's changed in the last 60 days, new opportunities created in the last 7 days, # of emails sent for the week, etc. The ease of the design and output make it really easy to check my progress throughout the day to find where I have holes and am falling short on my personal and work goals. It's resulted in greater transparency with my Mgmt Team and shorter 1-on-1 mtgs with my boss as he can see exactly where I am at all times (to be fair, I'm a senior sales rep, so he pretty much lets me do my job completely unfettered), but it does prove that I am continually producing which recently resulted in a raise I didn't even ask for.
  • The SF repository is so detailed that I don't have to spend tons of time finding frequently used websites attached to a client or see what all interactions with the company look like. Even though I don't use SF for my bulk emails and email sequences, SF provides me with an email to use in the bcc of these emails which links everything back to SF. I find that extremely helpful. This really impacts my efficiency and I can honestly say that once I started using all the functionality of data management, it saved me about 20% of my time/week that I could then allocate towards other revenue-generating tasks like prospecting and account management. The more time I have for those, the better. My year-over-year on accounts 1 year and older just grew by 17% this last year.
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SAP
  • Preserving data quality has enhanced governance on data by having a single source that is accessible to every business user via self-service capabilities.
  • Operational cost is lowered by connecting data in one integrated solution hence making it easy to access information without having to keeping logging to other applications. Additionally, no external IT support is needed since SAP Data Warehouse Cloud has no-coding modeling tools.
  • SAP Data Warehouse Cloud has enabled every business user to understand different data by transforming data to real insights.
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ScreenShots

Agentforce Sales Screenshots

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