SAP Concur vs. Tours and Travel Management Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Concur
Score 8.4 out of 10
N/A
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
$9
per month
Tours and Travel Management Software
Score 0.0 out of 10
N/A
N/A
$296
one-time fee
Pricing
SAP ConcurTours and Travel Management Software
Editions & Modules
Concur Travel and Expense
$9.00
per report (average price)
Basic
$296
one-time fee
Offerings
Pricing Offerings
SAP ConcurTours and Travel Management Software
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
SAP ConcurTours and Travel Management Software
Expense Management
Comparison of Expense Management features of Product A and Product B
SAP Concur
8.3
448 Ratings
1% above category average
Tours and Travel Management Software
-
Ratings
Employee Expense Reporting8.4440 Ratings00 Ratings
Corporate Card Reconciliation8.2329 Ratings00 Ratings
Payment Management
Comparison of Payment Management features of Product A and Product B
SAP Concur
8.2
388 Ratings
3% above category average
Tours and Travel Management Software
-
Ratings
Customizable Approval Policies8.1335 Ratings00 Ratings
Financial Document Management8.4282 Ratings00 Ratings
Payment Status Tracking8.4336 Ratings00 Ratings
Payment Audit Trail8.2305 Ratings00 Ratings
Duplicate Bill Detection7.8269 Ratings00 Ratings
Advanced OCR8.0229 Ratings00 Ratings
Electronic Funds Transfer8.4218 Ratings00 Ratings
Best Alternatives
SAP ConcurTours and Travel Management Software
Small Businesses
Dext
Dext
Score 9.6 out of 10
Rippling
Rippling
Score 8.9 out of 10
Medium-sized Companies
Precoro
Precoro
Score 9.3 out of 10
Lola.com
Lola.com
Score 8.0 out of 10
Enterprises
Emburse Chrome River
Emburse Chrome River
Score 8.0 out of 10
Emburse Chrome River
Emburse Chrome River
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP ConcurTours and Travel Management Software
Likelihood to Recommend
8.3
(882 ratings)
-
(0 ratings)
Likelihood to Renew
8.2
(40 ratings)
-
(0 ratings)
Usability
8.4
(113 ratings)
-
(0 ratings)
Availability
8.3
(13 ratings)
-
(0 ratings)
Performance
8.0
(10 ratings)
-
(0 ratings)
Support Rating
8.3
(41 ratings)
-
(0 ratings)
In-Person Training
3.9
(6 ratings)
-
(0 ratings)
Online Training
9.0
(5 ratings)
-
(0 ratings)
Implementation Rating
8.0
(13 ratings)
-
(0 ratings)
Configurability
8.3
(7 ratings)
-
(0 ratings)
Ease of integration
8.1
(57 ratings)
-
(0 ratings)
Product Scalability
8.5
(56 ratings)
-
(0 ratings)
Vendor post-sale
6.5
(8 ratings)
-
(0 ratings)
Vendor pre-sale
6.5
(7 ratings)
-
(0 ratings)
User Testimonials
SAP ConcurTours and Travel Management Software
Likelihood to Recommend
SAP Concur
SAP Concur is great for large organizations because of it's built in approval process functions. It is great tool for expense reports and any company where employees need to book travel. I imagine that the tool would be more tricky to use for those who are less technically savvy since there are many tabs and it is sometimes tricky to navigate.
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Zaman It
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Pros
SAP Concur
  • Self service and easy to navigate
  • Available on all mobile devices
  • Provides travel options such as airlines for the destination with several options
  • Automatically define check in and check out dates and time for hotels
  • Reminds users to book other travel related activities
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Zaman It
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Cons
SAP Concur
  • For a new user of SAP Concur, it becomes difficult to file the first reimbursement as that person is new to the application and probably, one needs to to go through the instructions to get used to it. So, user interface can be improved and could be tried to make more interactive. Other than that, it's all good to go.
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Zaman It
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Likelihood to Renew
SAP Concur
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
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Zaman It
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Usability
SAP Concur
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
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Zaman It
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Reliability and Availability
SAP Concur
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
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Zaman It
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Performance
SAP Concur
Performance-wise, it's good, loads pages quickly, and reports are highly accurate and easy to understand. Also, we can generate custom reports as needed, and we have integrated with a few other apps, and we have not seen any downgrade in performance.
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Zaman It
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Support Rating
SAP Concur
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
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Zaman It
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In-Person Training
SAP Concur
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
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Zaman It
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Online Training
SAP Concur
I can use it after that training, so it fits the purpose.
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Zaman It
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Implementation Rating
SAP Concur
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
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Zaman It
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Alternatives Considered
SAP Concur
Expensify and Zoho Expense work for small and mid-size businesses. Big multinationals do not receive benefits from the apps. Coupa is good as a solution for organizations with non-SAP leading systems. If you plan to use SAP ERP as the main/lending system then SAP Concur is the best solution, mainly for its native integration with SAP ecosystem.
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Zaman It
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Scalability
SAP Concur
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
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Zaman It
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Return on Investment
SAP Concur
  • Concur's automation has produced impressive efficiency improvements, which have decreased the time and effort required for expense management.
  • Manual errors and policy violations have decreased, which has led to cost savings.
  • We now adhere to corporate regulations better, which lowers risks thanks to Concur's policy compliance checker.
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Zaman It
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ScreenShots

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app