SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
SAP Concur is a long standing software application and is used by most major organizations. SAP Concur is much more fit to scale. While the other competitors are also easy to use, SAP Concur is able to integrated with most ERPs and has the resources to do so. So even if there …
Expensify is easiest to use just through the mobile application. It's more user-friendly, easy to use, and intuitive. Workday is more or less similar to SAP Concur in terms of use, complexity, and reporting system.
We opted for SAP Concur for its ability to reach out to employees with outstanding transactions or receipts without requiring valuable staff time to hound other staffers. We've looked into other solutions, like Navan and Ramp, but Concur allows us to keep certain cards in their …
SAP Concur is very able to accommodate complex expense policies, especially on the enterprise level. Like a lot of SAP products, they can accommodate a lot of internal complexities, but the downside is that insights and analytics are way behind anything more modern. For many …
We have stuck with SAP Concur because we are looking for an expense reimbursement platform; not necessarily an expense management platform. Our employees use personal credit cards for business expenses and get reimbursed after the fact. Most other options we've been presented …
So I got this opportunity through my current and previous organizations. Since last 8 year this is my 3rd company I every company uses this SAP Concur depend on their requirement. And I was lucky enough to get the opportunity to use SAP Concur in every company I have worked and …
It stood out because of its scalability, integration capabilities and the global support system model and aslo it has enterprise grade controls. It has stable platform with long term scalability and broad industry adoption. Leadership needed better data visibility for financial …
SAP Concur has been providing some of the industry standard features along with keeping up with adding AI related features to make the platform more easy to use.
I've used American Express Travel before. Also, a very nice product, does similar things as SAP Concur. I was very used to American Express Travel. I liked the product, but everything is constantly evolving. I haven't used it recently, so I couldn't do a side-by-side comparison …
SAP Concur is great for large organizations because of it's built in approval process functions. It is great tool for expense reports and any company where employees need to book travel. I imagine that the tool would be more tricky to use for those who are less technically savvy since there are many tabs and it is sometimes tricky to navigate.
For a new user of SAP Concur, it becomes difficult to file the first reimbursement as that person is new to the application and probably, one needs to to go through the instructions to get used to it. So, user interface can be improved and could be tried to make more interactive. Other than that, it's all good to go.
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.
While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Performance-wise, it's good, loads pages quickly, and reports are highly accurate and easy to understand. Also, we can generate custom reports as needed, and we have integrated with a few other apps, and we have not seen any downgrade in performance.
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
The person on the online training was very through and helped us with all questions. The trainer was excellent—very knowledgeable, engaging, and easy to understand. If you'd like, I can tailor it for a formal evaluation or add specific strengths
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Expensify and Zoho Expense work for small and mid-size businesses. Big multinationals do not receive benefits from the apps. Coupa is good as a solution for organizations with non-SAP leading systems. If you plan to use SAP ERP as the main/lending system then SAP Concur is the best solution, mainly for its native integration with SAP ecosystem.
This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
