What users are saying about
154 Ratings
2 Ratings
154 Ratings
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Score 8.8 out of 100
2 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Womply ranks higher in 1 feature set: Integrations with 3rd-party Software

Sales Force Automation

7.8

SAP CRM

78%

Womply

Feature Set Not Supported
N/A
SAP CRM ranks higher in 9/9 features

Customer data management / contact management

9.2
92%
27 Ratings
N/A
0 Ratings

Workflow management

7.6
76%
28 Ratings
N/A
0 Ratings

Territory management

7.4
74%
23 Ratings
N/A
0 Ratings

Opportunity management

7.9
79%
26 Ratings
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.6
76%
22 Ratings
N/A
0 Ratings

Contract management

7.0
70%
25 Ratings
N/A
0 Ratings

Quote & order management

7.2
72%
24 Ratings
N/A
0 Ratings

Interaction tracking

8.5
85%
26 Ratings
N/A
0 Ratings

Channel / partner relationship management

7.4
74%
27 Ratings
N/A
0 Ratings

Customer Service & Support

8.6

SAP CRM

86%

Womply

Feature Set Not Supported
N/A
SAP CRM ranks higher in 3/3 features

Case management

8.7
87%
21 Ratings
N/A
0 Ratings

Call center management

8.4
84%
22 Ratings
N/A
0 Ratings

Help desk management

8.7
87%
20 Ratings
N/A
0 Ratings

Marketing Automation

8.5

SAP CRM

85%

Womply

Feature Set Not Supported
N/A
SAP CRM ranks higher in 2/2 features

Lead management

8.0
80%
22 Ratings
N/A
0 Ratings

Email marketing

9.0
90%
18 Ratings
N/A
0 Ratings

CRM Project Management

8.2

SAP CRM

82%

Womply

Feature Set Not Supported
N/A
SAP CRM ranks higher in 3/3 features

Task management

8.5
85%
20 Ratings
N/A
0 Ratings

Billing and invoicing management

7.4
74%
20 Ratings
N/A
0 Ratings

Reporting

8.7
87%
18 Ratings
N/A
0 Ratings

CRM Reporting & Analytics

8.1

SAP CRM

81%

Womply

Feature Set Not Supported
N/A
SAP CRM ranks higher in 3/3 features

Forecasting

8.2
82%
24 Ratings
N/A
0 Ratings

Pipeline visualization

8.4
84%
22 Ratings
N/A
0 Ratings

Customizable reports

7.8
78%
25 Ratings
N/A
0 Ratings

Customization

7.8

SAP CRM

78%

Womply

Feature Set Not Supported
N/A
SAP CRM ranks higher in 4/4 features

Custom fields

7.8
78%
26 Ratings
N/A
0 Ratings

Custom objects

8.0
80%
26 Ratings
N/A
0 Ratings

Scripting environment

7.8
78%
22 Ratings
N/A
0 Ratings

API for custom integration

7.8
78%
21 Ratings
N/A
0 Ratings

Security

8.7

SAP CRM

87%

Womply

Feature Set Not Supported
N/A
SAP CRM ranks higher in 2/2 features

Single sign-on capability

9.2
92%
26 Ratings
N/A
0 Ratings

Role-based user permissions

8.2
82%
22 Ratings
N/A
0 Ratings

Social CRM

9.0

SAP CRM

90%

Womply

Feature Set Not Supported
N/A
SAP CRM ranks higher in 2/2 features

Social data

9.0
90%
13 Ratings
N/A
0 Ratings

Social engagement

9.0
90%
12 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.3

SAP CRM

83%
9.0

Womply

90%
SAP CRM ranks higher in 2/2 features

Marketing automation

9.0
90%
17 Ratings
9.0
90%
1 Rating

Compensation management

7.7
77%
15 Ratings
N/A
0 Ratings

Platform

8.4

SAP CRM

84%

Womply

Feature Set Not Supported
N/A
SAP CRM ranks higher in 1/1 features

Mobile access

8.4
84%
19 Ratings
N/A
0 Ratings

Attribute Ratings

  • SAP CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

SAP CRM

83%
32 Ratings
7.0

Womply

70%
1 Rating

Likelihood to Renew

9.0

SAP CRM

90%
4 Ratings

Womply

N/A
0 Ratings

Usability

8.0

SAP CRM

80%
4 Ratings

Womply

N/A
0 Ratings

Support Rating

9.3

SAP CRM

93%
5 Ratings

Womply

N/A
0 Ratings

Online Training

7.0

SAP CRM

70%
1 Rating

Womply

N/A
0 Ratings

Likelihood to Recommend

SAP

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
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Womply

It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
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Pros

SAP

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
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Womply

  • Invites credit card users to leave a review.
  • Alerts me when a review has been made.
  • It can also provide an automated response on the rated website.
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Cons

SAP

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
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Womply

  • The automated responses to ratings are a too mechanical in response.
  • There is not a lot of direct follow up with me as a user.
  • It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
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Pricing Details

SAP CRM

Starting Price

Editions & Modules

SAP CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Womply

    Starting Price

    Editions & Modules

    Womply editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing is variable based on product, but in general Womply's products are priced below comparable alternatives in the market.

      Likelihood to Renew

      SAP

      I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
      Read full review

      Womply

      No answers on this topic

      Usability

      SAP

      When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
      Read full review

      Womply

      No answers on this topic

      Support Rating

      SAP

      SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
      Read full review

      Womply

      No answers on this topic

      Alternatives Considered

      SAP

      SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
      Read full review

      Womply

      No answers on this topic

      Return on Investment

      SAP

      • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
      • Proper training is key step to ROI on SAP CRM.
      • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
      Read full review

      Womply

      • There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
      • More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
      Read full review

      Add comparison