What users are saying about
137 Ratings
1 Rating
137 Ratings
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Score 8.5 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

SAP CRM

A perfect scenario to use [SAP] CRM tool would be with the intention of improving efficiency, speed, and creativity when selling products and services through marketing or improving the response time to customer concerns and providing quick solutions to their problems.
Magly Jhonson | TrustRadius Reviewer

Womply

It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP CRM
8.5
Womply
Customer data management / contact management
SAP CRM
8.8
Womply
Workflow management
SAP CRM
9.0
Womply
Territory management
SAP CRM
8.5
Womply
Opportunity management
SAP CRM
7.6
Womply
Integration with email client (e.g., Outlook or Gmail)
SAP CRM
8.5
Womply
Contract management
SAP CRM
8.4
Womply
Quote & order management
SAP CRM
8.6
Womply
Interaction tracking
SAP CRM
8.5
Womply
Channel / partner relationship management
SAP CRM
8.5
Womply

Customer Service & Support

SAP CRM
8.0
Womply
Case management
SAP CRM
8.4
Womply
Call center management
SAP CRM
7.5
Womply
Help desk management
SAP CRM
8.0
Womply

Marketing Automation

SAP CRM
8.3
Womply
Lead management
SAP CRM
8.5
Womply
Email marketing
SAP CRM
8.1
Womply

CRM Project Management

SAP CRM
8.4
Womply
Task management
SAP CRM
8.1
Womply
Billing and invoicing management
SAP CRM
8.5
Womply
Reporting
SAP CRM
8.7
Womply

CRM Reporting & Analytics

SAP CRM
8.6
Womply
Forecasting
SAP CRM
8.4
Womply
Pipeline visualization
SAP CRM
8.5
Womply
Customizable reports
SAP CRM
8.8
Womply

Customization

SAP CRM
7.9
Womply
Custom fields
SAP CRM
8.2
Womply
Custom objects
SAP CRM
8.3
Womply
Scripting environment
SAP CRM
7.5
Womply
API for custom integration
SAP CRM
7.6
Womply

Security

SAP CRM
8.7
Womply
Single sign-on capability
SAP CRM
8.8
Womply
Role-based user permissions
SAP CRM
8.6
Womply

Social CRM

SAP CRM
8.5
Womply
Social data
SAP CRM
8.2
Womply
Social engagement
SAP CRM
8.7
Womply

Integrations with 3rd-party Software

SAP CRM
8.2
Womply
9.0
Marketing automation
SAP CRM
8.6
Womply
9.0
Compensation management
SAP CRM
7.8
Womply

Platform

SAP CRM
7.5
Womply
Mobile access
SAP CRM
7.5
Womply

Pros

SAP CRM

  • Amazing integration capabilities with every other application out there. There will be no need to create external bridges to connect anything with SAP CRM since, it natively supports almost every application. We use it for ERP integrations as well.
  • Pull any type of reports with whatever data/format/time date range you want. This capability is also robust in SAP CRM, so it you need not spend hours creating reports manually. Reports can be pulled from the console itself.
  • Inbuilt modules are capable of almost any requirement. There are additional modules available as well, which can be installed on top of SAP CRM.
  • Customisability is also one of the great feature of this platform. Multiple variants can be created and saved for later use.
Anonymous | TrustRadius Reviewer

Womply

  • Invites credit card users to leave a review.
  • Alerts me when a review has been made.
  • It can also provide an automated response on the rated website.
Anonymous | TrustRadius Reviewer

Cons

SAP CRM

  • SAP CRM Mobility is not successful so it is important to improve on this. Things have gotten much better since SAP acquitted Cyclo which works very well. We would like to see Cyclo expanded beyond sales management and inventory management to handle some of the other capabilities that the SAP CRM Mobility offered. However, Cyclo has brought incredible progress in this area.
Anonymous | TrustRadius Reviewer

Womply

  • The automated responses to ratings are a too mechanical in response.
  • There is not a lot of direct follow up with me as a user.
  • It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SAP CRM

SAP CRM 9.0
Based on 4 answers
The main reason is ease of integration with other SAP systems (ECC, BW, etc...), but also SAP CRM provides functionality that hasn't evolved as much in other competing CRM systems (mainly Trade Promotion Management and Market Resource Management). Additionally, I'm excited about the direction that SAP is headed with putting their business suite on HANA (in-memory relational database management system) and creating a better user experience with SAP Fiori.
Tom Leddy | TrustRadius Reviewer

Womply

No score
No answers yet
No answers on this topic

Usability

SAP CRM

SAP CRM 8.8
Based on 6 answers
The usability experience is great and I have nothing to complain about. Given the minimum technical requirements the tool works without delays, crashes and errors. At SAP CRM we have everything at our fingertips in a single tool for our business. As developer software I have a lot of relationships with customers and suppliers and the tool collaborates a lot on my journey.
Pedro Oliveira | TrustRadius Reviewer

Womply

No score
No answers yet
No answers on this topic

Support Rating

SAP CRM

SAP CRM 9.5
Based on 7 answers
SAP CRM's support is un-matchable. Whether it be official vendor support or support on online forums, you will find answer to any problem instantly. The vendor has a very customer centric support, and since this tool has a global footprint, you can expect a very good global support.
Anonymous | TrustRadius Reviewer

Womply

No score
No answers yet
No answers on this topic

Alternatives Considered

SAP CRM

SAP CRM has an edge over others when it comes to shorten the sales cycle and improve overall sales productivity. Security features of SAP CRM are astonishingly above par. Help support is excellent.
Anonymous | TrustRadius Reviewer

Womply

No answers on this topic

Return on Investment

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Womply

  • There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
  • More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
Anonymous | TrustRadius Reviewer

Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Womply

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

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