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SAP Customer Data Solutions vs. WatchGuard Endpoint Security

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A

    WatchGuard Endpoint Security

    Score8.7 out of 10
    N/AWatchGuard EPDR (formerly Panda Adaptive Defense 360) combines next-generation antivirus protection, endpoint detection and response (EDR), patch management, content filtering, email security, full disk encryption, and more, into one package. The platform touts a unique zero-trust security service that certifies the legitimacy and safety of all running applications thanks to a combination of automated, AI-driven processes and investigation services provided by a team of malware analysts.N/A
    Pricing
    SAP Customer Data SolutionsWatchGuard Endpoint Security
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Customer Data SolutionsWatchGuard Endpoint Security
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Customer Data SolutionsWatchGuard Endpoint Security
    Considered Both Products
    SAP
    No answer on this topic
    WatchGuard Technologies
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    50 Answers
    96%
    Would buy again
    135 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    44 Answers
    97%
    Delivers good value for the price
    126 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    51 Answers
    98%
    Happy with the feature set
    138 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    37 Answers
    98%
    Lived up to sales and marketing promises
    129 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    39 Answers
    93%
    Implementation went as expected
    129 Answers
    Features
    SAP Customer Data SolutionsWatchGuard Endpoint Security
    Tag Management
    Comparison of Tag Management features of SAP Customer Data Solutions and WatchGuard Endpoint Security
    Feature
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    WatchGuard Endpoint Security
    -
    Ratings
    Tag library7.826 Ratings00 Ratings
    Tag variable mapping7.824 Ratings00 Ratings
    Ease of writing custom tags7.825 Ratings00 Ratings
    Rules-driven tag execution7.825 Ratings00 Ratings
    Tag performance monitoring8.024 Ratings00 Ratings
    Page load times7.925 Ratings00 Ratings
    Mobile app tagging7.524 Ratings00 Ratings
    Library of JavaScript extensions7.623 Ratings00 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of SAP Customer Data Solutions and WatchGuard Endpoint Security
    Feature
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    WatchGuard Endpoint Security
    -
    Ratings
    Standard visitor segmentation8.028 Ratings00 Ratings
    Behavioral visitor segmentation8.027 Ratings00 Ratings
    Traffic allocation control4.327 Ratings00 Ratings
    Website personalization9.926 Ratings00 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of SAP Customer Data Solutions and WatchGuard Endpoint Security
    Feature
    SAP Customer Data Solutions
    6.4
    29 Ratings
    24% below category average
    WatchGuard Endpoint Security
    -
    Ratings
    Account Scoring8.027 Ratings00 Ratings
    Customer Data Governance8.928 Ratings00 Ratings
    Data Connectors4.329 Ratings00 Ratings
    Data Enhancement5.229 Ratings00 Ratings
    Data Ingestion6.129 Ratings00 Ratings
    Data Storage2.529 Ratings00 Ratings
    Data Visibility8.029 Ratings00 Ratings
    Event Data6.127 Ratings00 Ratings
    Identity Resolution8.927 Ratings00 Ratings
    Endpoint Security
    Comparison of Endpoint Security features of SAP Customer Data Solutions and WatchGuard Endpoint Security
    Feature
    SAP Customer Data Solutions
    -
    Ratings
    WatchGuard Endpoint Security
    8.6
    143 Ratings
    1% above category average
    Anti-Exploit Technology00 Ratings8.7136 Ratings
    Endpoint Detection and Response (EDR)00 Ratings9.4140 Ratings
    Centralized Management00 Ratings9.1138 Ratings
    Hybrid Deployment Support00 Ratings8.02 Ratings
    Infection Remediation00 Ratings7.36 Ratings
    Vulnerability Management00 Ratings8.543 Ratings
    Malware Detection00 Ratings9.4142 Ratings
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    Score9 out of 10
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    Score9 out of 10
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    Score8.8 out of 10
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    User Ratings
    SAP Customer Data SolutionsWatchGuard Endpoint Security
    Likelihood to Recommend
    9.0
    (58 ratings)
    8.5
    (145 ratings)
    Likelihood to Renew
    9.5
    (10 ratings)
    9.1
    (15 ratings)
    Usability
    9.1
    (7 ratings)
    10.0
    (88 ratings)
    Availability
    9.0
    (57 ratings)
    8.7
    (4 ratings)
    Performance
    7.3
    (7 ratings)
    6.4
    (5 ratings)
    Support Rating
    9.1
    (8 ratings)
    8.0
    (14 ratings)
    In-Person Training
    9.1
    (2 ratings)
    10.0
    (1 ratings)
    Online Training
    9.1
    (7 ratings)
    7.6
    (2 ratings)
    Implementation Rating
    7.3
    (7 ratings)
    7.8
    (10 ratings)
    Configurability
    9.1
    (1 ratings)
    7.3
    (3 ratings)
    Ease of integration
    9.1
    (1 ratings)
    7.3
    (3 ratings)
    Product Scalability
    9.1
    (1 ratings)
    8.7
    (4 ratings)
    Vendor post-sale
    4.5
    (1 ratings)
    9.1
    (5 ratings)
    Vendor pre-sale
    4.5
    (1 ratings)
    9.1
    (5 ratings)
    User Testimonials
    SAP Customer Data SolutionsWatchGuard Endpoint Security
    Likelihood to Recommend
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
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    WatchGuard Technologies
    I would recommend Watchguard Endpoint Security to organizations that are already using WatchGuard Firebox with the Total Security suite or those looking for an additional layer of endpoint protection. The bundled licensing provides strong value and makes it easy to extend protection from the network level to the endpoint. In our case, we primarily use it as a supplement to SentinelOne, and it integrates well in that role. The agent has been stable, the cloud management is straightforward, and it has not caused operational issues in our environment. For businesses that want added visibility and layered security alongside their primary endpoint solution, Watchguard Endpoint Security is a solid option.
    Incentivized
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    Pros
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
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    WatchGuard Technologies
    • The protection is fast with unperceivable loss of network speed.
    • Watchguard Endpoint Security is extremely accurate. That is, we never experienced false positives.
    • Something else tht does not get mentioned enough, is we have yet to overwhelm our Firebox 390 - it has kept up with detections!
    Incentivized
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    Cons
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
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    WatchGuard Technologies
    • EndPoint has an optional feature for automatic and remote software updates on endpoints, a handy option for keeping computers up-to-date and secure. However, it is not used to install new software but only to update it. We believe that this part is instrumental, but it is somewhat incomplete.
    • Another drawback is that some complementary functions to the antivirus, such as the one above, are optional and require a separate subscription.
    • The implementation of EndPoint requires some planning, especially the time required to harden and learn the system. This is not critical and is typical for this type of system, but it is necessary to plan it well.
    Incentivized
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    Likelihood to Renew
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
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    WatchGuard Technologies
    The ease of use, pricing, support, reliability, and quality of the product. Panda / WatchGuard products are highly rated, priced right and easy to maintain. All of this make it very easy to renew and purchase new licenses for us and our clients.
    Incentivized
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    Usability
    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    WatchGuard Technologies
    Easy and intuitive MSP management portal to manage all of your clients from a single pane of glass. Policies can be pushed down globally or individually based on needs. The client portal allows access to their tenant information and installs only which is nice if you are working with clients who might have an internal person or an IT team that also wants access to things to manage themself.
    Incentivized
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    Reliability and Availability
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
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    WatchGuard Technologies
    The software is 100% managed on a cloud platform that can be managed via an account even if they are not present within the company network where the software is installed, I even always opened the control panel on the browser of my smartphone to monitor the situation.I have never experienced any abnormal software crashes
    Incentivized
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    Performance
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    WatchGuard Technologies
    The only annoyance I complain, if we want to be picky, is the fact of the constant disconnections from the control panel.Every about 4 hours the account logs out even if I set the "remember this device" flag; having said that I have not noticed neither slowdowns nor conflicts with other software
    Incentivized
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    Support Rating
    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    WatchGuard Technologies
    I gave it a 10 because I compare it to air conditioning. I need it to work every day, 24/7. I need it to be reliable and not something that requires a ton of interaction from staff to make sure it works every day. In addition, I should be able to run other things at my house when the AC is on. Panda fits that description.
    Read full review
    In-Person Training
    SAP
    because it was made directly in the company
    Incentivized
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    WatchGuard Technologies
    Trainer was excellent, knew this product in-depth.
    Incentivized
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    Online Training
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    WatchGuard Technologies
    The training was very helpful. It demonstrated how to configure the service for initial install, items to monitor, and how to set up for ongoing protection. Hands on training is more helpful but this is a good starting point
    Incentivized
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    Implementation Rating
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    WatchGuard Technologies
    Implementation shouldn't present any problems in standard office environments. In environments with development teams, however, caution is needed. If zero trust is enabled, mechanisms must be in place to ensure that internal software isn't classified as a false positive (software certificate, exception folder, etc.)
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    Alternatives Considered
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
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    WatchGuard Technologies
    We didn't spend much time looking into Symantec - but it was the software of choice for the district before I joined. That said, we were pretty easily talked into Watchguard Endpoint Security as we were already in the Watchguard world of products. Moving to their EDR just seemed to make sense for our organization
    Incentivized
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    Scalability
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
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    WatchGuard Technologies
    With the implementation of watchguard (at the beginning Panda Endpoint, but it is the same) I was able to insert in the control panel all the unauthorized software previously installed by colleagues without any authorization from the various department heads.Now any licensed software goes into lockdown and can be unlocked from the control panel
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    Return on Investment
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
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    WatchGuard Technologies
    • By committing to go all in on Watchguard Advanced EPDR across our whole client base, we maximized our price position - enabling us to offer the best endpoint security at a price better than what lesser competitive products cost.
    • Leveraging Watchguard Endpoint Security as part of our unified platform strategy provides better integrated security, managed through Watchguard's cloud architecture. This significantly reduces our cost to deploy, manage, and support our client's. Our improved security offering, better delivery, and stronger price position has helped us achieve 56% growth in our managed services business over the past 18-months.
    • Organizations that have disparate cyber security products often require specialists for each solution in their stack. Watchguard provides outstanding training resources that equip our entire technical staff - significantly improving our service delivery while lowering our overall cost of business.
    Incentivized
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    ScreenShots

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform

    WatchGuard Endpoint Security Screenshots

    Screenshot of Main Security DashboardScreenshot of Main Security DashboardScreenshot of Risks DashboardScreenshot of Endpoint Access EnforcementScreenshot of Incident Details