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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Sales Cloud

    Score8.7 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A

    Shape Software

    Score7 out of 10
    N/AShape Software aims to help users manage their business in one easy to use software. Shape's cloud-based CRM, Sales Management, and Marketing Automation tools offer multiple features designed to manage and automate online marketing and promotions via email and SMS, capture and service leads from online sources, organize sales pipelines, nurture prospects and customers, create and send professional online documents, accept online payments, run custom reporting, and automate everyday admin…

    $79

    per user

    Pricing
    SAP Sales CloudShape Software
    Editions & Modules
    No answers on this topic
    All inclusive cloud software, one price, no annual contracts
    $79.00
    per user
    Offerings
    Pricing Offerings
    SAP Sales CloudShape Software
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$79 per user
    Additional Details—All inclusive cloud software, one price, no annual contracts.
    More Pricing Information
    Community Pulse
    SAP Sales CloudShape Software
    Considered Both Products
    SAP
    No answer on this topic
    Shape Software
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    121 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    111 Answers
    No answers on this topic
    Happy with the feature set
    95%
    Happy with the feature set
    127 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    97 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    99 Answers
    No answers on this topic
    Features
    SAP Sales CloudShape Software
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    8.5
    157 Ratings
    8% above category average
    Shape Software
    7.0
    1 Ratings
    11% below category average
    Customer data management / contact management8.2147 Ratings00 Ratings
    Workflow management8.8149 Ratings00 Ratings
    Territory management8.2134 Ratings00 Ratings
    Opportunity management9.1147 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.1141 Ratings7.01 Ratings
    Contract management7.9134 Ratings00 Ratings
    Quote & order management8.7136 Ratings00 Ratings
    Interaction tracking9.1140 Ratings00 Ratings
    Channel / partner relationship management8.7133 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    9.0
    132 Ratings
    16% above category average
    Shape Software
    -
    Ratings
    Case management8.9127 Ratings00 Ratings
    Call center management9.2115 Ratings00 Ratings
    Help desk management8.9116 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    7.9
    132 Ratings
    2% above category average
    Shape Software
    -
    Ratings
    Lead management8.0131 Ratings00 Ratings
    Email marketing7.9112 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    8.3
    145 Ratings
    8% above category average
    Shape Software
    7.0
    1 Ratings
    10% below category average
    Task management8.4137 Ratings00 Ratings
    Billing and invoicing management8.4113 Ratings00 Ratings
    Reporting8.1132 Ratings7.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    8.4
    142 Ratings
    9% above category average
    Shape Software
    -
    Ratings
    Forecasting8.1132 Ratings00 Ratings
    Pipeline visualization9.0132 Ratings00 Ratings
    Customizable reports8.0137 Ratings00 Ratings
    Customization
    Comparison of Customization features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    8.3
    141 Ratings
    8% above category average
    Shape Software
    5.0
    1 Ratings
    42% below category average
    Custom fields8.1141 Ratings00 Ratings
    Custom objects8.0134 Ratings00 Ratings
    Scripting environment8.6115 Ratings00 Ratings
    API for custom integration8.4123 Ratings5.01 Ratings
    Security
    Comparison of Security features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    9.3
    144 Ratings
    10% above category average
    Shape Software
    8.0
    1 Ratings
    5% below category average
    Single sign-on capability9.4138 Ratings8.01 Ratings
    Role-based user permissions9.2138 Ratings8.01 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    9.0
    99 Ratings
    18% above category average
    Shape Software
    -
    Ratings
    Social data8.699 Ratings00 Ratings
    Social engagement9.495 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    8.5
    117 Ratings
    12% above category average
    Shape Software
    -
    Ratings
    Marketing automation8.3113 Ratings00 Ratings
    Compensation management8.793 Ratings00 Ratings
    Platform
    Comparison of Platform features of SAP Sales Cloud and Shape Software
    Feature
    SAP Sales Cloud
    8.1
    125 Ratings
    6% above category average
    Shape Software
    -
    Ratings
    Mobile access8.1125 Ratings00 Ratings
    Best Alternatives
    SAP Sales CloudShape Software
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Sales CloudShape Software
    Likelihood to Recommend
    8.6
    (168 ratings)
    7.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (15 ratings)
    -
    (0 ratings)
    Usability
    7.4
    (15 ratings)
    10.0
    (1 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.7
    (13 ratings)
    5.0
    (1 ratings)
    Online Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.5
    (4 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.6
    (123 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Sales CloudShape Software
    Likelihood to Recommend
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Shape Software
    Shape Software is well suited when using "mainstream" ad platforms that have robust integrations. It also works well when budgets are set less frequently and are allowed to run unchanged for a set period of time. Shape Software gets less accurate when frequent budget changes need to be made and when using ad platforms with little to no support built into Shape Software.
    Read full review
    Pros
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Shape Software
    • Platform integrations
    • Pacing accuracy
    • Automated notifications
    Read full review
    Cons
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Shape Software
    • Automated budget pacing could be more sophisticated - it tends to conflict with platform best-practices in my opinion.
    • Integration with LinkedIn leads would give more accurate picture of conversion volume I believe.
    • More customizable alerts
    Read full review
    Likelihood to Renew
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
    Read full review
    Shape Software
    No answers on this topic
    Usability
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Shape Software
    Shape Software is very easy to set up and use. The core functions and features require little explanation. The options and settings are easy to find and the capabilities of the platform are apparent to the user after just a few minutes of use.
    Read full review
    Reliability and Availability
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Shape Software
    No answers on this topic
    Support Rating
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Shape Software
    I never had the need or opportunity to work with support.
    Read full review
    Online Training
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Shape Software
    No answers on this topic
    Implementation Rating
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
    Read full review
    Shape Software
    No answers on this topic
    Alternatives Considered
    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
    Read full review
    Shape Software
    Shape Software is very user-friendly and easy to set up. The controls and settings are very straightforward and the core functions (onboarding new accounts, creating new budgets, managing budgets, etc) are easily understood. The customizable alerts and budget intervals provide modularity for different situations and provide significant peace-of-mind. The automations are less impressive in that they generally conflict with ad platform automation in my opinion. Automated bidding and budgeting is hindered by third-party automations like Shape Software and the performance Shape Software features provide doesn't justify forgoing that technology in the ad platforms in my opinion.
    Read full review
    Scalability
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
    Read full review
    Shape Software
    No answers on this topic
    Return on Investment
    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
    Read full review
    Shape Software
    • Reliable protection against overspend
    • Precise budget control
    • Cross-platform visibility
    Read full review
    ScreenShots

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization

    Shape Software Screenshots

    Product screenshot