What users are saying about
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69 Ratings
SAP Sales Cloud
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69 Ratings
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Based on 69 reviews and ratings
Varicent Incentive Compensation Management
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Top Rated
91 Ratings
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Based on 91 reviews and ratings
Feature Set Ratings
Sales Force Automation
7.1
SAP Sales Cloud
71%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 9/9 features
SAP Sales Cloud ranks higher in 9/9 features
Customer data management / contact management
7.8
78%
14 Ratings
N/A
0 Ratings
Workflow management
6.9
69%
14 Ratings
N/A
0 Ratings
Territory management
6.7
67%
14 Ratings
N/A
0 Ratings
Opportunity management
7.6
76%
14 Ratings
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
13 Ratings
N/A
0 Ratings
Contract management
6.9
69%
13 Ratings
N/A
0 Ratings
Quote & order management
7.5
75%
13 Ratings
N/A
0 Ratings
Interaction tracking
7.0
70%
11 Ratings
N/A
0 Ratings
Channel / partner relationship management
6.8
68%
11 Ratings
N/A
0 Ratings
Customer Service & Support
7.0
SAP Sales Cloud
70%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 3/3 features
SAP Sales Cloud ranks higher in 3/3 features
Case management
7.5
75%
10 Ratings
N/A
0 Ratings
Call center management
6.7
67%
10 Ratings
N/A
0 Ratings
Help desk management
6.9
69%
10 Ratings
N/A
0 Ratings
Marketing Automation
7.0
SAP Sales Cloud
70%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 2/2 features
SAP Sales Cloud ranks higher in 2/2 features
Lead management
7.4
74%
11 Ratings
N/A
0 Ratings
Email marketing
6.7
67%
11 Ratings
N/A
0 Ratings
CRM Project Management
7.8
SAP Sales Cloud
78%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 3/3 features
SAP Sales Cloud ranks higher in 3/3 features
Task management
7.7
77%
13 Ratings
N/A
0 Ratings
Billing and invoicing management
7.7
77%
9 Ratings
N/A
0 Ratings
Reporting
8.0
80%
11 Ratings
N/A
0 Ratings
CRM Reporting & Analytics
6.8
SAP Sales Cloud
68%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 3/3 features
SAP Sales Cloud ranks higher in 3/3 features
Forecasting
6.5
65%
11 Ratings
N/A
0 Ratings
Pipeline visualization
7.0
70%
12 Ratings
N/A
0 Ratings
Customizable reports
6.9
69%
14 Ratings
N/A
0 Ratings
Customization
7.3
SAP Sales Cloud
73%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 4/4 features
SAP Sales Cloud ranks higher in 4/4 features
Custom fields
7.5
75%
13 Ratings
N/A
0 Ratings
Custom objects
7.1
71%
12 Ratings
N/A
0 Ratings
Scripting environment
6.9
69%
12 Ratings
N/A
0 Ratings
API for custom integration
7.8
78%
12 Ratings
N/A
0 Ratings
Security
7.5
SAP Sales Cloud
75%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 2/2 features
SAP Sales Cloud ranks higher in 2/2 features
Single sign-on capability
7.9
79%
14 Ratings
N/A
0 Ratings
Role-based user permissions
7.2
72%
14 Ratings
N/A
0 Ratings
Social CRM
7.7
SAP Sales Cloud
77%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 2/2 features
SAP Sales Cloud ranks higher in 2/2 features
Social data
7.6
76%
9 Ratings
N/A
0 Ratings
Social engagement
7.8
78%
9 Ratings
N/A
0 Ratings
Integrations with 3rd-party Software
7.3
SAP Sales Cloud
73%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 2/2 features
SAP Sales Cloud ranks higher in 2/2 features
Marketing automation
7.0
70%
13 Ratings
N/A
0 Ratings
Compensation management
7.5
75%
8 Ratings
N/A
0 Ratings
Platform
6.1
SAP Sales Cloud
61%
Varicent Incentive Compensation Management
Feature Set Not Supported
N/A
SAP Sales Cloud ranks higher in 1/1 features
SAP Sales Cloud ranks higher in 1/1 features
Mobile access
6.1
61%
13 Ratings
N/A
0 Ratings
Sales ICM
SAP Sales Cloud
Feature Set Not Supported
N/A
7.6
Varicent Incentive Compensation Management
76%
Varicent Incentive Compensation Management ranks higher in 8/8 features
Varicent Incentive Compensation Management ranks higher in 8/8 features
Sales compensation plan creation
N/A
0 Ratings
7.9
79%
31 Ratings
Complex sales crediting
N/A
0 Ratings
8.0
80%
32 Ratings
Sales compensation process automation
N/A
0 Ratings
8.0
80%
33 Ratings
Incentive auditing/regulation compliance
N/A
0 Ratings
8.2
82%
30 Ratings
Sales compensation dashboards & forecasting
N/A
0 Ratings
7.1
71%
30 Ratings
Incentive modeling
N/A
0 Ratings
7.4
74%
28 Ratings
Agile incentive strategy
N/A
0 Ratings
7.3
73%
22 Ratings
ICM mobile visibility
N/A
0 Ratings
7.2
72%
20 Ratings
Attribute Ratings
- SAP Sales Cloud is rated higher in 3 areas: Availability, Performance, Implementation Rating
- Varicent Incentive Compensation Management is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Online Training
- SAP Sales Cloud and Varicent Incentive Compensation Management are tied in 2 areas: Likelihood to Recommend, Product Scalability
Likelihood to Recommend
8.9
SAP Sales Cloud
89%
19 Ratings
8.9
Varicent Incentive Compensation Management
89%
46 Ratings
Likelihood to Renew
5.0
SAP Sales Cloud
50%
1 Rating
9.5
Varicent Incentive Compensation Management
95%
15 Ratings
Usability
5.8
SAP Sales Cloud
58%
4 Ratings
7.9
Varicent Incentive Compensation Management
79%
38 Ratings
Availability
8.0
SAP Sales Cloud
80%
2 Ratings
6.8
Varicent Incentive Compensation Management
68%
3 Ratings
Performance
8.0
SAP Sales Cloud
80%
2 Ratings
6.7
Varicent Incentive Compensation Management
67%
3 Ratings
Support Rating
6.1
SAP Sales Cloud
61%
9 Ratings
7.5
Varicent Incentive Compensation Management
75%
8 Ratings
In-Person Training
SAP Sales Cloud
N/A
0 Ratings
7.7
Varicent Incentive Compensation Management
77%
2 Ratings
Online Training
7.0
SAP Sales Cloud
70%
1 Rating
7.7
Varicent Incentive Compensation Management
77%
2 Ratings
Implementation Rating
8.0
SAP Sales Cloud
80%
2 Ratings
7.1
Varicent Incentive Compensation Management
71%
7 Ratings
Product Scalability
7.9
SAP Sales Cloud
79%
11 Ratings
7.9
Varicent Incentive Compensation Management
79%
37 Ratings
Likelihood to Recommend
SAP Sales Cloud
You always have to consider that this is a rather monolitic product. The Setup is overcomplicated and I dont think that it is well suited for smaller environments. We are able to integrate in basically any scenario but this also comes with a price. The ODATA Interface is not so well documented and basically you have to pay somebody every time you plan on changing something. SAP Support is basically useless because they always work to close a ticket and not to resolve it in the customers interest.

Verified User
Project Manager in Information Technology
Marketing & Advertising Company, 501-1000 employeesVaricent Incentive Compensation Management
Varicent is well suited across all the domains (Finance, Insurance, Hi-Tech etc.) for sales incentive calculation. It can tackle the difficult scenarios/conditions provided by the client. This tool may not or should not be used in incentive forecasting. It's not a planning tool. Small scenario modeling can be done here but not on a large scale.
IBM ICM Consultant
Skoruz TechnologiesInformation Technology & Services, 51-200 employees
Pros
SAP Sales Cloud
- Real-time Analysis lets you analyze every piece of information in the system and visualize it in a contextualized business case to make faster and better decisions.
- 360-Degree Customer View gives you a clear picture of the situation of the customer and how you as a sales rep are able to assist them individually.
- Full mobile access allows the sales reps to work remotely from a tablet or smartphone - even if there is no mobile connection available.

Verified User
Representative in Sales
Information Technology & Services Company, 201-500 employeesVaricent Incentive Compensation Management
- Flexibility - Varicent is not template based. You can implement the model specifically for your organisation.
- Scalability - Since it is not stick to templates you are able to expand the model for other domains as well.
- Reporting - Several ways of reporting are possible and each has their own benefit/purpose.
- Strong/Powerfull Calculation Engine delivering fast results/speed to insight
- User Interface is minimized to what you need and is not showing off all the functions it can "also" do
- Strong audittrail
- Appears to be almost unlimited in what you are able to create

Verified User
Program Manager in Sales
Telecommunications Company, 5001-10,000 employeesCons
SAP Sales Cloud
- Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
- No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Varicent Incentive Compensation Management
- Zions Bancorporation takes security very seriously. While we have NOT had any security issues with ICM, with it being a cloud application, our internal infosec team really wants some kind of MFA (multi factor authentication) support for off corporate network access.
- The ICM internal workflow manager is not as flexible as we would like. For what it does, it works extremely well. However, for our purposes, it would not fit our process so we created our own workflows using presenter reports, scheduler and automated data imports. We'd love to be able to use the internal workflow and I think with recent improvements we're getting close but it's just not there yet.
- In order to send emails to users (ie. payments need approval) we had to write an external python script. It works well but for most admins, they are not able to support it. It would be nice to have the ability to send emails based on defined triggers. The built in workflow can do this but as mentioned previously, we are not able to use it.
- I'd like to have the ability to run a partial calculation. Currently, there is only an option to run a full system calc or a single calculation. I would like the ability to run a stream of calcs (ie. from a parent down to all children only).
HRIS Systems Manager
Zions BancorporationBanking, 10,001+ employees
Pricing Details
SAP Sales Cloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Varicent Incentive Compensation Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
SAP Sales Cloud
SAP Sales Cloud 5.0
Based on 1 answer
Unfortunately overall a weak ROI.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Varicent Incentive Compensation Management
Varicent Incentive Compensation Management 9.5
Based on 15 answers
Customer support from IBM is impeccable. They are quick to respond and they don't nickel and dime you for every request you make. Their goal is to ensure your success and as a user, I really feel like they listen to my concerns. That's not to say there are no problems. All software has its issues, but I don't feel like those issues fall on deaf ears.
Sr. Compensation Systems Analyst
Robert Half InternationalStaffing and Recruiting, 5001-10,000 employees
Usability
SAP Sales Cloud
SAP Sales Cloud 5.8
Based on 4 answers
In terms of overall usability, SAP Sales Cloud can initially be a hectic task to get acquainted with the platform but the dashboard is quite intuitive and easy to navigate. Although, there should be more training modules that can help new employees to get on board with the platform easily.
Consultant
Experience CommerceMarketing & Advertising, 501-1000 employees
Varicent Incentive Compensation Management
Varicent Incentive Compensation Management 7.9
Based on 38 answers
It was extremely difficult to create reports. We had to download data and create them in other applications. This was very limiting and required a great deal of time and effort. Drag and drop functionality is needed so we can self serve in the product.

Verified User
Director in Professional Services
Financial Services Company, 10,001+ employeesReliability and Availability
SAP Sales Cloud
SAP Sales Cloud 8.0
Based on 2 answers
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Varicent Incentive Compensation Management
Varicent Incentive Compensation Management 6.8
Based on 3 answers
Never went down in last 3 years that I worked with it (every hour of the day basically).That is a 10 in my book.

Verified User
Program Manager in Sales
Telecommunications Company, 5001-10,000 employeesPerformance
SAP Sales Cloud
SAP Sales Cloud 8.0
Based on 2 answers
No answer on this topic is available.
Varicent Incentive Compensation Management
Varicent Incentive Compensation Management 6.7
Based on 3 answers
All is fast, but with API's it is sometimes slower due to the application we are pulling data from.Reports are loaded directly or within seconds and our reports are very detailed with many columns and rows.

Verified User
Program Manager in Sales
Telecommunications Company, 5001-10,000 employeesSupport Rating
SAP Sales Cloud
SAP Sales Cloud 6.1
Based on 9 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close

Verified User
Manager in Sales
Computer Software Company, 501-1000 employeesVaricent Incentive Compensation Management
Varicent Incentive Compensation Management 7.5
Based on 8 answers
Varicent's overall support while using ICM has been fantastic. Our contact at Varicent has been very responsive to emails, very rarely failing to reply to any questions or inquiries within 24 hours. Moreover, their replies are consistently thorough while being concise, and clear enough that any directions are easy to follow and apply.

Verified User
Employee in Information Technology
Internet Company, 1001-5000 employeesIn-Person Training
SAP Sales Cloud
No score
No answers yet
No answers on this topic
Varicent Incentive Compensation Management
Varicent Incentive Compensation Management 7.7
Based on 2 answers
The training was good in general with a nice trainer as well.But, the training could be better if it is more focussed on our process/data etc.

Verified User
Program Manager in Sales
Telecommunications Company, 5001-10,000 employeesOnline Training
SAP Sales Cloud
SAP Sales Cloud 7.0
Based on 1 answer
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Varicent Incentive Compensation Management
Varicent Incentive Compensation Management 7.7
Based on 2 answers
There is a learning portal with many videos about navigation, creating reports and managing your model.

Verified User
Program Manager in Sales
Telecommunications Company, 5001-10,000 employeesImplementation Rating
SAP Sales Cloud
SAP Sales Cloud 8.0
Based on 2 answers
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
VP of Product
Vertive - Publisher of Offers.comInternet, 51-200 employees
Varicent Incentive Compensation Management
Varicent Incentive Compensation Management 7.1
Based on 7 answers
Test test test. Make sure that the product is calculating everyone 100% correctly. DO NOT accept a 70% pass rate as some companies would like to have you believe is acceptable. This means conducting thorough testing by providing 100% of all expected results, but it will be worth it when you know that the compensation plans are working entirely as expected.
Sr. Compensation Systems Analyst
Robert Half InternationalStaffing and Recruiting, 5001-10,000 employees
Alternatives Considered
SAP Sales Cloud
The reason for be a part of sap team is because of my client. I was working for SAP company so I got more exposure on sap sales cloud but if compare it with Salesforce CPQ I would say sap is quiet new and it will need more features as other cloud tool already has but major part is it is easy to understand.
Assistant Manager
DeloitteConsumer Electronics, 5001-10,000 employees
Varicent Incentive Compensation Management
Out of all of the products I have ever evaluated for this space, Varicent is head and shoulders above the rest in my opinion. For me, I think of Varicent as akin to building an Access database while the other programs are like building an Excel data model. In Varicent you control everything from what tables are built to how they are leveraged with the calculations that you build. In the other tools, you are pushed into finding ways to leverage their pre-built mechanism of action and any deviation from what you build necessitates you to build a brand new plan. This is the key differentiator of a table driven system as opposed to a rule based one. The flexibility and usability is wholly unmatched.
Manager, Sales Compensation
Medidata SolutionsInformation Technology & Services, 1001-5000 employees
Scalability
SAP Sales Cloud
SAP Sales Cloud 7.9
Based on 11 answers
The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions.It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
Associate Consultant
Infosys LtdInternet, 10,001+ employees
Varicent Incentive Compensation Management
Varicent Incentive Compensation Management 7.9
Based on 37 answers
Varicent Incentive Compensation Management is a tool that allows [users] to implement the specific rules applying to the business, [without] any technical constraints from the tool. The reports would, however, need to be a little bit less rigid and add more controls regarding what has been entered by users.

Verified User
Project Manager in Finance and Accounting
Information Technology & Services Company, 10,001+ employeesReturn on Investment
SAP Sales Cloud
- Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
- Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
- Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.

Verified User
Consultant in Information Technology
Utilities Company, 10,001+ employeesVaricent Incentive Compensation Management
- Fewer calculation errors as previous solution was manual based.
- Ability to build tailored solutions in ICM to entice Brokers to write business for ANZ.
- Allows the Broker Managers to easily to see what commissions they are going to pay in the next Commission Run payment cycle and make changes if required.
Programmer Analyst
ANZFinancial Services, 10,001+ employees