What users are saying about
39 Ratings
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Top Rated
452 Ratings
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Sprout Social

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Top Rated
452 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • Sendible ranks higher in 4 feature sets: Engagement, Channel coverage/integration, Reporting/analytics, Account management
  • Sprout Social ranks higher in 3 feature sets: Listening/monitoring, Publishing, Marketing

Listening/monitoring

8.3

Sendible

83%
8.5

Sprout Social

85%
Sprout Social ranks higher in 3/4 features

Boolean keyword searches

8.0
80%
5 Ratings
8.3
83%
37 Ratings

Filtering out noise/spam

8.0
80%
4 Ratings
8.2
82%
41 Ratings

Sentiment analysis

8.0
80%
4 Ratings
8.5
85%
22 Ratings

Broad channel coverage

9.0
90%
6 Ratings
8.9
89%
32 Ratings

Publishing

8.4

Sendible

84%
9.0

Sprout Social

90%
Sprout Social ranks higher in 3/4 features

Content planning and scheduling

9.0
90%
11 Ratings
9.5
95%
55 Ratings

Audience targeting

8.5
85%
9 Ratings
8.3
83%
47 Ratings

Content optimization

8.0
80%
9 Ratings
8.7
87%
48 Ratings

Workflow management

8.1
81%
10 Ratings
9.7
97%
50 Ratings

Engagement

9.2

Sendible

92%
8.6

Sprout Social

86%
Sendible ranks higher in 3/3 features

Automated routing and prioritization

9.0
90%
8 Ratings
8.3
83%
24 Ratings

Customer interaction histories

9.5
95%
7 Ratings
9.1
91%
49 Ratings

Bulk actions

9.0
90%
8 Ratings
8.4
84%
44 Ratings

Marketing

7.0

Sendible

70%
7.4

Sprout Social

74%
Sendible ranks higher in 3/4 features

Lead generation

9.0
90%
4 Ratings
7.2
72%
30 Ratings

Content marketing

9.0
90%
9 Ratings
9.0
90%
34 Ratings

Paid media management

1.0
10%
1 Rating
6.2
62%
3 Ratings

Campaigns and promotions

9.0
90%
2 Ratings
7.2
72%
4 Ratings

Channel coverage/integration

9.2

Sendible

92%
8.7

Sprout Social

87%
Sendible ranks higher in 5/7 features

Twitter

9.0
90%
9 Ratings
9.3
93%
55 Ratings

Facebook

9.0
90%
11 Ratings
9.2
92%
57 Ratings

LinkedIn

9.0
90%
10 Ratings
8.3
83%
50 Ratings

Google+

10.0
100%
8 Ratings
9.1
91%
21 Ratings

Instagram

9.0
90%
8 Ratings
8.3
83%
47 Ratings

Pinterest

9.0
90%
3 Ratings
8.6
86%
14 Ratings

YouTube

9.0
90%
6 Ratings
8.0
80%
1 Rating

Reporting/analytics

9.2

Sendible

92%
8.8

Sprout Social

88%
Sendible ranks higher in 3/3 features

Campaign success analytics

9.0
90%
9 Ratings
8.7
87%
53 Ratings

Real-time tracking

9.5
95%
7 Ratings
9.1
91%
53 Ratings

Competitor analysis

9.0
90%
4 Ratings
8.4
84%
45 Ratings

Account management

9.0

Sendible

90%
8.7

Sprout Social

87%
Sendible ranks higher in 1/2 features

Role-based user permissions & privileges

9.0
90%
10 Ratings
9.1
91%
53 Ratings

Mobile access

9.0
90%
8 Ratings
8.2
82%
49 Ratings

Attribute Ratings

  • Sendible is rated higher in 1 area: Support Rating
  • Sprout Social is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

Likelihood to Recommend

8.7

Sendible

87%
15 Ratings
9.6

Sprout Social

96%
112 Ratings

Likelihood to Renew

8.0

Sendible

80%
4 Ratings
9.0

Sprout Social

90%
62 Ratings

Usability

9.0

Sendible

90%
3 Ratings
9.4

Sprout Social

94%
40 Ratings

Availability

Sendible

N/A
0 Ratings
7.7

Sprout Social

77%
16 Ratings

Performance

Sendible

N/A
0 Ratings
8.0

Sprout Social

80%
14 Ratings

Support Rating

9.7

Sendible

97%
3 Ratings
9.1

Sprout Social

91%
48 Ratings

Online Training

Sendible

N/A
0 Ratings
7.3

Sprout Social

73%
3 Ratings

Implementation Rating

Sendible

N/A
0 Ratings
10.0

Sprout Social

100%
21 Ratings

Likelihood to Recommend

Sendible

I have a fairly straightforward use case for Sendible and it meets almost all of my needs. If you are a small company that needs a collaborative solution to social media content creation, and likely has a small team (or no team) to manage social media postings, I think Sendible is likely a great tool to schedule posts and largely automate social media marketing. A larger company or more involved marketing team could still use Sendible to schedule and collaborate on posts. However, there may be additional features they may want or need (like the ability to promote posts) that may not be available with Sendible.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
Anonymous | TrustRadius Reviewer

Pros

Sendible

  • Easy to schedule and post to all of your social media platforms.
  • Customer support is very accommodating and always there to help. I have never had an issue with reaching someone whether it was for a quick question or to demo other features.
  • They have an awesome affiliate program (example: I earned over $600 from one company clicking through an signing up from my affiliate link - yay!)
  • Compared to other social media platforms, Sendible has been the most robust with features and ease of use.
  • They are always making advances and upgrades to their service offerings to better meet the needs of their customers.
Lee'Ann Burgess | TrustRadius Reviewer

Sprout Social

  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Sasha Brito | TrustRadius Reviewer

Cons

Sendible

  • Inbox. The inbox of incoming messages/posts is very clunky. Threads are separated into individual messages, making it difficult to follow conversations.
  • Reporting. The included reporting features are limited and don't allow for enough customization to be worth using.
  • Hashtags. When discussing the 10 most common mistakes (or whatever the title might be), we are unable to say "You won't believe #3" because the system reads this as a hashtag to link rather than just a number. It adds on editing time when approving posts.
  • Default settings. As a Social Media Manager, it is annoying to have myself set as default when looking at the content calendar. I don't write the posts, just approved and schedule them, so manually entering in my writers' names in the filters could be made easier by making this an editable feature.
  • Instagram. You cannot post multiple images in a single Instagram post from Sendible.
  • Service Lists. They are supposed to be helpful in grouping your services (we do this by brand), however, these lists don't pull the information you put on individual services. So if I have a list with Facebook, Instagram, and Pinterest for Brand A, you can't just add the Brand A Service List filter onto the calendar and see all of those posts that are scheduled. They don't seem to have much purpose at all.
Megan Lemons | TrustRadius Reviewer

Sprout Social

  • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
  • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
  • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
Talissa (Beall) Navarro | TrustRadius Reviewer

Pricing Details

Sendible

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Sendible Editions & Modules

Edition
Creator$291
Traction$891
Scale$1991
Expansion$3991
Custom White Labelprice on request
  1. per month
  2. none
Additional Pricing Details
15% discount if paying annually. 15% monthly discount or 25% annual discount offered to non-profits.

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 for 30 days

Sprout Social Editions & Modules

Edition
Free TrialFree1
Standard$992
Professional$1492
Advanced$2492
  1. for 30 days
  2. per user/per month
Additional Pricing Details

Likelihood to Renew

Sendible

Sendible 8.0
Based on 4 answers
If I am given a larger budget to work with then I'd like a program that tracks and collects my PR hits, as well as sends me important info to respond to. I realy like the way New Brand Analytics tracks my Trip Advisor,etc ratings
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 9.0
Based on 62 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

Sendible

Sendible 9.0
Based on 3 answers
Sendible is 100% web based so managing social media platforms can be done from anywhere with internet connectivity. During registration, Sendible takes its users on a tour of its main features. The sleek design was engineered by professionals who have great interest in social media marketing. There is ample support in case users get lost and there is no learning curve.
Daniel Cooper | TrustRadius Reviewer

Sprout Social

Sprout Social 9.4
Based on 40 answers
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Sendible

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 16 answers
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
Anonymous | TrustRadius Reviewer

Performance

Sendible

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.0
Based on 14 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad | TrustRadius Reviewer

Support Rating

Sendible

Sendible 9.7
Based on 3 answers
Sendible has a great resource center which I have used multiple times throughout my year using the platform. There are plenty of troubleshooting articles and guides that make it easy to uncover the root of any small issues I may have.
Anonymous | TrustRadius Reviewer

Sprout Social

Sprout Social 9.1
Based on 48 answers
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
Diana R. Krueger | TrustRadius Reviewer

Online Training

Sendible

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

Sendible

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 10.0
Based on 21 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

Sendible

Sendible totally knocks the rest of the competition out of the water. I have literally tried every single other scheduling app that out there and this platform is the best to view and keep scheduled posts up with ease. You can read and respond to messages right from the home screen and organize how you want to see your feed.
olivia lori | TrustRadius Reviewer

Sprout Social

I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Peter Slayton | TrustRadius Reviewer

Return on Investment

Sendible

  • Our case study on the Pinterest side of things was remarkable. Allowing us to schedule our pins in advance meant we could publish at a higher frequency and also at more meaningful times. It impacted our Pinterest growth and conversions from Pinterest very noticeably.
Anonymous | TrustRadius Reviewer

Sprout Social

  • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
  • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
  • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
Anonymous | TrustRadius Reviewer

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